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All Journal BanKu: Jurnal Perbankan dan Keuangan TGO Journal of Community Development Innovation Business Management and Accounting Journal
Iin Agustina
Universitas Bandung
Arts Humanities Economics, Econometrics & Finance Education Social Sciences

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Beyond Time and Place: Why Autonomy Flexibility is the Real Driver of Engagement in the Public Sector Hari Nugraha; Muhammad Taufiq; Iin Agustina
Innovation Business Management and Accounting Journal Vol. 5 No. 1 (2026): January - March
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.v5i1.374

Abstract

This research aims to explore the intricate relationship between Flexible Work Arrangements (FWA) and Job Engagement within the specific context of the public sector in Bandung, Indonesia. In an era of rapid digital transformation and evolving bureaucratic demands, understanding how work design influences civil servant motivation is crucial. This study employs a quantitative research design, deconstructing FWA into three distinct dimensions—time flexibility, place flexibility, and autonomy flexibility—while measuring job engagement through the components of vigor, dedication, and absorption. Data were systematically collected from 71 public sector employees through online surveys supported by field enumerators to ensure data integrity. The results of the multiple regression analysis reveal a significant paradigm shift in how engagement is cultivated in public organizations. Findings indicate that autonomy flexibility is the sole significant predictor of job engagement, specifically exerting a strong positive influence on dedication and absorption. Conversely, time and place flexibility were found to be statistically insignificant across all engagement dimensions. This suggests that for public sector employees, psychological empowerment and procedural control are far more valuable than logistical convenience. These results highlight that autonomy acts as a primary catalyst for public service motivation and proactive work behavior. Practically, government agencies are advised to transition from rigid compliance-based management to trust-based job redesigns that prioritize task autonomy to foster a highly focused and dedicated workforce.
Character Building Method: An approach to Improve the Discipline for Students in Higher Education Susniwati Susniwati; Iin Agustina; Tuti Asmala; Kurniawati Kurniawati; Ani Surtiani
TGO Journal of Community Development Vol. 2 No. 1 (2024): January - June
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2024.001

Abstract

This community service activity aims to evaluate the effectiveness of the Character Building program at Bandung University in enhancing student discipline. The methodology involves both quantitative and qualitative data analysis derived from surveys and interviews with students, program chairs, and academic personnel. The evaluation results indicate a significant improvement in student discipline, reflected in positive changes in behavior, increased participation in academic activities, and engagement in social projects. Students' awareness of discipline values and responsibility has also increased, creating a more positive academic atmosphere. This research implies that the character-building program is effective as a character-formation strategy, serving as a foundation for further development. The study also underscores the importance of direct student involvement in evaluation and emphasizes the need for ongoing monitoring to identify long-term changes. Practical implications include continuous improvement in program implementation and attention to various dimensions of the student experience.
Analisis Faktor Tentang E-Service Quality Pada Aplikasi Jakone Mobile Nadya Wulandari; Hafid Aditya Pradesa; Pepi Zulvia; Iin Agustina
BanKu: Jurnal Perbankan dan Keuangan Vol 6, No 1 (2025): Volume 6, Nomor 1, Februari 2025
Publisher : Program Studi Perbankan dan Keuangan Fakultas Ekonomi Universitas Siliwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37058/banku.v6i1.14344

Abstract

JakOne Mobile merupakan Aplikasi Mobile Banking yang dimiliki oleh Bank DKI. Namun berdasarkan hasil penelitian sebelumnya serta penilaiaan pada beberapa platform seperti instagram, App Store, App Market dan Play Store dapat disimpulkan bahwa aplikasi JakOne Mobile masih harus diperhatikan oleh Bank DKI. Penelitian ini bertujuan untuk melihat peran E-Service Quality pada peningkatan layanan Aplikasi JakOne Mobile bagi nasabah Bank DKI. Metode penelitian yang digunakan yaitu kuantitatif dengan populasi penelitian Nasabah Tabungan Bank DKI Kantor Cabang Bandung yang menggunakan Aplikasi JakOne Mobile dengan sampel sebanyak 101 responden. Dimensi E-Service Quality yang digunakan yaitu Efficiency (Efisiensi), Fulfillment (Pemenuhan), Reliability (Keandalan), Privacy (Privasi), Responsiveness (Daya Tanggap), Compensation (Kompensasi) dan Contact (Kontak). Teknik pengumpulan data dilakukan dengan mendistribusikan kuisioner secara online kepada responden. Adapun teknik analisis data yang digunakan adalah Confirmatory Factor Analysis (CFA). Hasil dari penelitian menunjukkan bahwa dimensi E-Service Quality yang digunakan memiliki tingkat kesahihan yang terkonfirmasi dengan baik. Temuan dilapangan juga menunjukkan bahwa E-Service Quality paling direfleksikan oleh dimensi Fulfillment (Pemenuhan) karena memiliki nilai bobot yang cukup tinggi bila dibandingkan dengan ketujuh dimensi lainnya. Artinya nasabah menilai bahwa dapat memenuhi kebutuhan, memiliki fitur pembayaran yang lengkap, serta bukti transaksi yang lengkap dan mudah didapatkan pada aplikasi JakOne Mobile dianggap penting oleh persepsi pengguna.
Co-Authors Ani Surtiani Hafid Aditya Pradesa Hari Nugraha Kurniawati Kurniawati Muhammad Taufiq Nadya Wulandari Pepi Zulvia Susniwati Susniwati Tuti Asmala