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All Journal JRB-Jurnal Riset Bisnis JEBD TGO Journal of Community Development Journal of Business Economics and Management Innovation Business Management and Accounting Journal
Muhdar Muhdar
Institut Teknologi dan Sains Mandala
Arts Humanities Economics, Econometrics & Finance Education Engineering Social Sciences

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Analysis of Customer Satisfaction towards Waste Transportation Using the Important Performance Analysis Method Muhdar Muhdar; Harvian Bagus Dewantara; Eko Afrianto
Innovation Business Management and Accounting Journal Vol. 3 No. 3 (2024): July - September
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.2024.037

Abstract

This research aims to identify quality aspects that cause customer satisfaction in waste transportation at the Banyuwangi Regency Environmental Service. The data used in this research is primary data. The data processing method in this research uses validity tests and reliability tests which are data instrument test analysis methods, as well as testing physical evidence (tangible value) which is an attribute of the five dimensions of service quality, dependability (reliability), responsiveness, sense of security and empathy. The research results show that the gap value in the reliability aspect is very low, this shows that the service quality of the Banyuwangi Regency Environmental Service is very satisfying to customers. Meanwhile, the responsiveness dimension has the biggest gap, this shows that customers are dissatisfied with the responsiveness of the Banyuwangi Regency Environmental Service in overcoming existing problems. This will of course be a reference for improving the quality of services of the Banyuwangi Regency Environmental Service.
Utilization of Tofu Dregs Waste as a Value Added Product in Pondokrejo Village, Jember Muhdar Muhdar; Cindy Prasetia Sari; Berliana Maharis Arrishala; Gilang Maulana Bilhaq
TGO Journal of Community Development Vol. 2 No. 2 (2024): July - December
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2024.012

Abstract

Tofu dregs are easily perishable waste, so they cannot be stored for a long time. The people of Pondokrejo Village so far have not innovated regarding MSME products, especially production waste. Therefore, the use of tofu dregs aims to make processed food in the form of products that have economic value so that they can improve the economy of Pondokrejo Village. In this study, data collection was carried out using qualitative research methods, specifically using interview and survey techniques. In the early stages, the author conducted interviews with Pondokrejo Village officials to find out about MSMEs in Pondokrejo Village and conducted an FGD (Focus Group Discussion) by explaining about tofu waste to increase selling value and collect suggestions and input regarding product innovation. New knowledge and perspectives regarding tofu waste which is processed into innovative stick products were given to tofu entrepreneurs, PKK mothers, and Posyandu cadres. Apart from that, the importance of e-commerce accounts, where marketing through digital marketing is a very important forum for disseminating the marketing goals of a product. Based on this research, it can be concluded that tofu waste can be reprocessed into value-added products. The waste was obtained from the production of tofu in Pondokrejo Village, which was originally used as livestock feed for the residents and then reprocessed into an innovative snack product, namely "Ma' Nyaman Tofu Dregs Sticks".
INTEGRASI PELATIHAN DAN K3 DALAM MENINGKATKAN PRODUKTIVIAS KERJA DI LINGKUNGAN PT. MARCO JEMBER Muhdar Muhdar; Damia Dalila
Jurnal Riset Bisnis Vol. 9 No. 2 (2026): April
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65179/jrb.2026.9862

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan dan K3 dalam meningkatkan  produktivitas kerja karyawan PT Murocco Jember secara parsial dan secara simultan. Metode yang digunakan dalam penelitian adalah penelitian kuantitatif. Teknik Sampel diambil berdasarkan non probabability sampling, dengan menggunakan pendekatan purposive sampling yaitu teknik penentuan sampel secara sengaja kepada karyawan. Data yang digunakan dalam penelitian ini adalah data primer dengan menggunakan metode analisis regresi linier berganda. Berdasarkan analisis yang dilakukan diperoleh pelatihan tidak berpengaruh signifikan dalam meningkatkan produktivitas kerja dan keselamatan kerja berpengaruh positif dan signifikan terhadap produktivitas kerja. Secara simultan pelatihan dan keselamatan kerja berpengaruh dalam meningkatkan produktivitas kerja karyawan PT Murocco Jember.
Pengaruh Komunikasi, Lingkungan Kerja, Pengembangan Karir, Motivasi, dan Kompensasi Terhadap Kinerja Pegawai Perangkat Desa di Kecamatan Kabat Banyuwangi Wines Ria Maya Devi; Saiful Amin; Muhdar Muhdar
Jurnal Ekonomi dan Bisnis Digital Vol. 2 No. 4 (2025): April - Juni
Publisher : CV. ITTC INDONESIA

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Abstract

This study aims to analyze the influence of communication, work environment, career development, motivation, and compensation on the performance of village equipment employees in Kabat District, Banyuwangi Regency. A descriptive quantitative approach was used, with multiple linear regression as the analytical method. The sample consisted of 60 respondents from five developed and independent villages: Pakistaji, Tambong, Dadapan, Kalirejo, and Pendarungan. The results show that among the five variables examined, only motivation and compensation have a positive and significant influence on employee performance. Meanwhile, communication, work environment, and career development were found to have no significant effect. This study recommends that village governments prioritize strategies that enhance employee motivation and provide fair compensation to improve employee performance effectively.
Pengaruh harga, Kualitas Layanan, Citra Destinasi terhadap Loyalitas Wisatawan Kawah Wurung Bondowoso Melalui Kepuasan Berkunjung Sebagai Variabel Intervening Auliyah Ilzana Hakiki; Ahmad Sauqi; Muhdar Muhdar
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

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Abstract

This study aims to analyze the direct and indirect effects of Price (X1), Service Quality (X2), and Destination Image (X3) on Tourist Loyalty (Y) at Kawah Wurung, Bondowoso, mediated by Visit Satisfaction (Z). A quantitative approach using the Partial Least Squares (PLS) method was employed. The study population consisted of tourists who had visited Kawah Wurung, Bondowoso, with a sample of 95 respondents obtained through questionnaires. Data analysis was conducted using SmartPLS 4 software. The results indicate that Price and Destination Image have a significant effect on Satisfaction but not on Loyalty; Service Quality significantly affects both; and Visit Satisfaction has a strong impact on Loyalty. Indirectly, Price and Destination Image significantly influence Loyalty through Visit Satisfaction, whereas Service Quality does not. The study concludes that Visit Satisfaction plays a crucial role as a mediating variable; therefore, destination managers should prioritize maintaining reasonable pricing, enhancing service quality, and upholding the positive image of Kawah Wurung, Bondowoso, to boost tourist satisfaction and loyalty.
Co-Authors Ahmad Sauqi Auliyah Ilzana Hakiki Berliana Maharis Arrishala Cindy Prasetia Sari Damia Dalila Eko Afrianto Gilang Maulana Bilhaq Harvian Bagus Dewantara Saiful Amin Wines Ria Maya Devi