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All Journal Jatilima : Jurnal Multimedia Dan Teknologi Informasi Cahaya Pengabdian Innovation Business Management and Accounting Journal
Eko Afrianto
Institut Teknologi dan Sains Mandala
Computer Science & IT Education Social Sciences Other

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Analysis of Customer Satisfaction towards Waste Transportation Using the Important Performance Analysis Method Muhdar Muhdar; Harvian Bagus Dewantara; Eko Afrianto
Innovation Business Management and Accounting Journal Vol. 3 No. 3 (2024): July - September
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.2024.037

Abstract

This research aims to identify quality aspects that cause customer satisfaction in waste transportation at the Banyuwangi Regency Environmental Service. The data used in this research is primary data. The data processing method in this research uses validity tests and reliability tests which are data instrument test analysis methods, as well as testing physical evidence (tangible value) which is an attribute of the five dimensions of service quality, dependability (reliability), responsiveness, sense of security and empathy. The research results show that the gap value in the reliability aspect is very low, this shows that the service quality of the Banyuwangi Regency Environmental Service is very satisfying to customers. Meanwhile, the responsiveness dimension has the biggest gap, this shows that customers are dissatisfied with the responsiveness of the Banyuwangi Regency Environmental Service in overcoming existing problems. This will of course be a reference for improving the quality of services of the Banyuwangi Regency Environmental Service.
Analysis And Design of a Mobile-Based Point of Sale (POS) Application at Habibi Motor Workshop Adam Madani Musalha; Ekatri Ayuningsih; Eko Afrianto
Jurnal Multimedia dan Teknologi Informasi (Jatilima) Vol. 7 No. 07 (2026): Jatilima : Jurnal Multimedia Dan Teknologi Informasi
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jatilima.v7i07.1723

Abstract

The Development of information technology encourages MSMEs, including Workshop Habibi Motor, to improve operational efficiency and recording accuracy through digitalization. Manual transaction processes and stock management often cause problems such as data loss risk, delayed reports, and difficulties in performance analysis. This study designs a mobile-based Point of Sale (POS) application using the prototype method and FIFO algorithm to support more structured stock management. The application is developed with flutter as the front-enad, FastAPI as the back-end, and MySQL as the database. The results show that the application speeds up transactions, improves stock accuracy, and makes it easier for the workshop owner to monitor. The contribution of this research is supporting MSME digitalization through innovative mobile technology
Implementation of an Integrated RPS Information System for Monitoring Course Content Alignment and Digital Signature Automation Eko Afrianto; Ekatri Ayuningsih; Yovi Hairul Bashar
Jurnal Multimedia dan Teknologi Informasi (Jatilima) Vol. 7 No. 5 (2026): Jatilima : Jurnal Multimedia Dan Teknologi Informasi
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jatilima.v7i5.2110

Abstract

This study aimed to design and implement an integrated Semester Learning Plan (RPS) information system to support course content alignment monitoring and digital signature automation in higher education. The research employed a system development–oriented methodology consisting of needs analysis, system design, development, testing, and deployment. The resulting web-based system integrated RPS document management, structured monitoring of instructional alignment, and secure digital signature workflows within a single platform. Functional testing and initial system utilization demonstrated that the system successfully standardized RPS formats, improved the effectiveness of learning implementation monitoring, and significantly reduced approval time through automated digital validation. Role-based access control ensured data security and workflow integrity, while audit logs enhanced traceability and accountability of academic documents. User feedback indicated positive acceptance, improved usability, and better coordination among lecturers, administrators, and quality assurance officers. Overall, the implementation of the integrated RPS information system contributed to increased transparency, efficiency, and accountability in academic planning and governance. The system also supported institutional digital transformation efforts by promoting paperless administration and sustainable academic quality assurance practices.
Optimalisasi Potensi Produk UMKM Melalui Pendampingan Digital Marketing di Desa Jambearum, Kabupaten Jember Eko Afrianto; Yovi Hairul Bashar; Faizal Abrolillah; Ekatri Ayuningsih
Cahaya Pengabdian Vol. 3 No. 1 (2026): Juni
Publisher : Apik Cahaya Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61971/cp.v3i1.332

Abstract

Program pengabdian kepada masyarakat yang dilaksanakan pada tahun ini berfokus pada dampak penurunan kinerja di berbagai sektor usaha yang memengaruhi kondisi perekonomian, khususnya pada perusahaan besar maupun pelaku usaha lainnya. Banyak Usaha Mikro, Kecil, dan Menengah (UMKM) yang masih menghadapi kendala dalam memaksimalkan pemanfaatan teknologi digital, baik UMKM yang telah lama beroperasi maupun pelaku usaha yang baru merintis. Pelaksanaan program pengabdian ini meliputi beberapa tahapan, yaitu Focus Group Discussion (FGD), survei, sosialisasi, pelatihan, dan pendampingan. Penurunan pendapatan yang diperoleh melalui metode bisnis konvensional mendorong para pelaku usaha untuk mengalihkan aktivitas penjualan ke platform digital, seiring dengan meningkatnya penggunaan media sosial oleh masyarakat. Kegiatan pengabdian di bidang pemasaran digital bertujuan untuk memberikan pemahaman kepada pelaku usaha mengenai strategi meningkatkan visibilitas dan eksistensi bisnis maupun produk di ruang digital. Selain itu, pemasaran digital juga berfokus pada pembangunan hubungan yang kuat dengan pelanggan melalui interaksi secara langsung dan penyampaian konten yang relevan. Era digital memberikan peluang yang sangat besar bagi Desa Jambearum untuk mengembangkan produk-produk lokal secara lebih efektif. Melalui pemanfaatan teknologi digital, peningkatan kapasitas sumber daya manusia, inovasi produk, serta kolaborasi yang kuat antar pemangku kepentingan, produk unggulan desa diharapkan mampu berkembang dan memiliki daya saing, tidak hanya di pasar lokal tetapi juga di pasar nasional. Peningkatan infrastruktur juga menjadi faktor penting dalam mendukung keberhasilan program ini. Dengan demikian, kegiatan pengabdian kepada masyarakat ini diharapkan dapat memberikan manfaat yang berkelanjutan bagi masyarakat Desa Jambearum serta mendukung peningkatan daya saing produk lokal di era digital.
Co-Authors Adam Madani Musalha Ekatri Ayuningsih Faizal Abrolillah Harvian Bagus Dewantara Muhdar Muhdar Yovi Hairul Bashar