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p-Index From 2021 - 2026
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All Journal Journal of Social Research Journal of Education Technology Information Social Sciences and Health
Dody Wahyu Widodo
Politeknik Penerbangan Indonesia Curug
Humanities Computer Science & IT Economics, Econometrics & Finance Education Neuroscience Nursing Public Health Social Sciences

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The Influence of Leadership Style and Communication In Improving Employee Performance at Government Official Schools Nurhedhi Desriyanto; Wahyu Kurniawan; Ichyu Machmiyana; Feti Fatonah; Dody Wahyu Widodo
Journal of Social Research Vol. 4 No. 3 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i3.2468

Abstract

This study aims to determine whether leadership and communication styles can improve employee performance in civil service schools. The performance of employees in organizations, particularly educational institutions, is influenced by factors such as effectiveness, efficiency, authority, responsibility, discipline, and initiative. The research adopts a literature study method, where secondary data from existing sources is analyzed to gain insights into the relationship between leadership styles, communication effectiveness, and employee performance. The findings indicate that leadership style plays a significant role in enhancing employee performance, with effective leadership fostering motivation, trust, and collaboration among staff. Furthermore, the study highlights that communication styles, particularly open and transparent communication, have a positive impact on employee performance by fostering clarity, reducing misunderstandings, and improving coordination within the organization. In conclusion, both leadership and communication styles are crucial factors in improving employee performance in civil service schools, suggesting that leadership development programs and communication training should be prioritized to optimize organizational effectiveness and productivity.
Pengaruh Aspek Service Quality Terhadap Customer Satisfaction Maskapai NAM Air pada Rute Jakarta-Sampit Raghdahul Hanif Turidisyah; Dody Wahyu Widodo; Paulo Immanuel Simanjuntak
Journal of Education Technology Information Social Sciences and Health Vol. 5 No. 2 (2026): September 2026
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v5i2.9050

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh service quality terhadap customer satisfaction penumpang Maskapai NAM Air pada rute Jakarta-Sampit (CGK-SMQ). Pendekatan yang digunakan adalah kuantitatif explanatory research dengan teknik analisis Structural Equation Modeling berbasis Partial Least Square (SEM-PLS) menggunakan SmartPLS. Data dikumpulkan dari 103 responden penumpang rute CGK-SMQ melalui kuesioner daring. Service quality diukur menggunakan lima dimensi SERVQUAL, yaitu tangibles, reliability, responsiveness, assurance, dan empathy. Hasil penelitian menunjukkan bahwa kelima dimensi secara simultan mampu menjelaskan 48,2% variasi customer satisfaction. Secara parsial, dimensi reliability ( ) dan assurance ( ) berpengaruh positif dan signifikan. Sementara itu, responsiveness, empathy, dan tangibles tidak berpengaruh signifikan. Penelitian ini memberikan dasar empiris bagi NAM Air untuk memprioritaskan peningkatan keandalan dan jaminan layanan dalam menghadapi persaingan yang semakin ketat pada rute CGK-SMQ.
Co-Authors Feti Fatonah Ichyu Machmiyana Nurhedhi Desriyanto Paulo Immanuel Simanjuntak Raghdahul Hanif Turidisyah Wahyu Kurniawan