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All Journal Jurnal Wacana Ekonomi Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat
Kenny Nabila Putri
Universitas ‘Aisyiyah Bandung
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Public Health Social Sciences

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Transformasi Operasional KL Lazismu Tingkat Wilayah Jawa Barat melalui Pelatihan Lean Management untuk Distribusi Bantuan yang Lebih Cepat dan Tepat Nurul Aziz Pratiwi; Minhajuddin Minhajuddin; Kenny Nabila Putri; Muhammad Wildan Sidiq
KOMUNITA: Jurnal Pengabdian dan Pemberdayaan Masyarakat Vol 5 No 2 (2026): Mei
Publisher : PELITA NUSA TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60004/komunita.v5i2.712

Abstract

West Java Province has 3.88 million people living in poverty (7.89%), placing significant demands on social institutions such as Lazismu to distribute aid swiftly, accurately, and accountably. However, Lazismu's regional Service Offices (KL) continue to face operational challenges including distribution delays, duplicate beneficiary data, weak inter-unit coordination, and limited human resource capacity. This community service activity aimed to strengthen the capacity of KL Lazismu personnel through lean management training to achieve more efficient and targeted aid distribution. The methodology encompassed field observation, value stream mapping, interactive training through a problem-based learning approach, and evaluation via pre-test and post-test instruments. The training involved 16 Lazismu scholarship recipients from Universitas 'Aisyiyah Bandung. Evaluation results revealed an average comprehension improvement of 28.7%, surpassing the minimum target of 20%. The highest gains were recorded in amil primary duties (40%), followed by lean management (36%), and communication competency (36%). Two aspects reached perfect scores of 100%: the principles of trust and transparency, and amil communication competency. These findings demonstrate that lean management training is effective in building the competency of zakat institution personnel while establishing a strong foundation for the operational transformation of aid distribution toward greater efficiency, transparency, and measurable social impact.
The Impact of Service Digitalization and Cashless Payments on Operational Efficiency: A Millennial and Gen Z Consumer Perspective Nurul Aziz Pratiwi; Minhajuddin Minhajuddin; Kenny Nabila Putri
Jurnal Wacana Ekonomi Vol 25 No 3 (2026): Jurnal Wacana Ekonomi
Publisher : Fakultas Ekonomi Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52434/jwe.v25i3.43646

Abstract

This study aims to analyze the effect of service digitalization and cashless payment on operational efficiency from the perspective of Millennial and Generation Z consumers. A quantitative approach was employed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The sample consisted of 200 respondents consisting of Millennial and Gen Z consumers in West Java who actively use digital services and cashless payment systems. Outer model testing results confirmed that all research instruments satisfied convergent validity (loading factor > 0.70; AVE > 0.50), discriminant validity, and reliability (Cronbach's Alpha and Composite Reliability> 0.70). Inner model results revealed that service digitalization had a positive and significant effect on operational efficiency with a path coefficient of 0.597 (T-statistic = 7.501; p = 0.000), while cashless payment also showed a positive and significant effect with a path coefficient of 0.313 (T-statistic = 3.682; p = 0.000). An R² value of 0.758 indicates that both variables collectively explain 75.8% of the variation in operational efficiency. Service digitalization proved to be the more dominant predictor with a large effect size (f² = 0.501) compared to cashless payment (f² = 0.137). The novelty of this study lies in its simultaneous examination of both service digitalization and cashless payment as co-determinants of consumer-perceived operational efficiency within a generational comparative framework an approach that remains underexplored in the extant literature. These findings provide empirical evidence that increased adoption of digital service technology and cashless payment systems significantly enhances the perceived operational efficiency of young consumers in the digital era. Future research is encouraged to address the current generational sampling imbalance (Gen Z: 69.5%; Millennials: 30.5%) and expand geographic coverage beyond West Java.
Co-Authors Minhajuddin Minhajuddin Muhammad Wildan Sidiq Nurul Aziz Pratiwi