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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat Indonesian Journal of Multidisciplinary Sciences
Putri Sartika Siregar
Universitas Sumatera Utara
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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The Intervening Role of Job Satisfaction in the Relationship between Organizational Support and Burnout Putri Sartika Siregar; Meutia Nauly; Filia Dina Anggaraeni
Indonesian Journal of Multidisciplinary Sciences (IJoMS) Vol. 5 No. 1 (2026): Indonesian Journal of Multidisciplinary Sciences (IJoMS)
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/ijoms.v5i1.2354

Abstract

This study addresses the growing issue of employee burnout in high-demand organizational environments, particularly within the financial service sector. The objective of this research is to examine the effect of perceived organizational support on burnout and to analyze the mediating role of job satisfaction among employees of PT Pegadaian. A quantitative explanatory research design was employed using survey data collected from employees through structured questionnaires. The data were analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS) to test both direct and indirect relationships among variables. The results reveal that perceived organizational support has a significant negative effect on burnout, indicating that higher levels of organizational support reduce employees’ psychological exhaustion. Additionally, perceived organizational support has a significant positive effect on job satisfaction, suggesting that supportive organizational practices enhance positive work attitudes. Job satisfaction also shows a significant negative effect on burnout, confirming its role as a protective psychological factor. Importantly, the findings demonstrate that job satisfaction partially mediates the relationship between perceived organizational support and burnout. This indicates that organizational support reduces burnout not only directly but also indirectly through increasing job satisfaction. These findings highlight the importance of strengthening organizational support systems and enhancing job satisfaction as strategic approaches to reducing burnout and improving employee well-being. The study contributes to the literature by providing empirical evidence on the mediating mechanism of job satisfaction in the relationship between organizational support and burnout within a state-owned enterprise context.
IMPLEMENTASI PELATIHAN NEGOSIASI DAN KOMUNIKASI UNTUK MENINGKATKAN PROFESIONALISME GURU DI SD PERSA MEDAN Elon Losman; Meri Anggraini; Putri Sartika Siregar; Khairun Nisa; Petra P Sianturi; Vivi Gusrini Rahmadani; Eka Danta Jaya Ginting; Fahmi Ananda
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 7 No. 3 (2026): Vol. 7 No. 3 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v7i3.59563

Abstract

Kemampuan komunikasi dan negosiasi merupakan kompetensi penting yang mendukung profesionalisme guru serta efektivitas kerja di lingkungan sekolah. Hasil analisis kebutuhan di SD Swasta Persa Medan menunjukkan bahwa guru dan tenaga kependidikan masih memerlukan penguatan kompetensi komunikasi interpersonal, komunikasi empatik, dan negosiasi untuk mendukung koordinasi kerja, penyelesaian konflik, serta interaksi dengan berbagai pemangku kepentingan sekolah. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan kompetensi komunikasi dan negosiasi melalui pelatihan bertajuk Transformative Communication: Mengajar dengan Hati, Berkomunikasi dengan Empati. Metode yang digunakan adalah pendekatan partisipatif melalui penyampaian materi, diskusi kelompok, studi kasus, simulasi, dan role play. Evaluasi kegiatan dilakukan menggunakan pre-test dan post-test terhadap 14 peserta yang terdiri atas guru dan tenaga kependidikan. Hasil evaluasi menunjukkan adanya peningkatan pemahaman peserta setelah mengikuti pelatihan. Selain itu, peserta menunjukkan partisipasi aktif selama kegiatan serta peningkatan kesadaran mengenai pentingnya komunikasi empatik, kemampuan mendengarkan secara aktif, dan penerapan prinsip negosiasi yang berorientasi pada solusi. Kegiatan ini terbukti memberikan dampak positif dalam mendukung pengembangan kompetensi guru dan tenaga kependidikan guna menciptakan lingkungan kerja sekolah yang lebih profesional, kolaboratif, dan harmonis.
Co-Authors Eka Danta Jaya Ginting Elon Losman Fahmi Ananda Filia Dina Anggaraeni Khairun Nisa Meri Anggraini Meutia Nauly Petra P Sianturi Vivi Gusrini Rahmadani