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ANALISA KINERJA PELAYANAN TERMINAL TPE C H. SOEMARSONO P.A KABUPATEN TANAH LAUT KALIMANTAN SELATAN bima permadi; Hafsha Yanti Siregar; Norminawati Dewi
Jurnal Rekayasa Konstruksi Vol. 4 No. 2 (2025): Jurnal Rekayasa Konstruksi
Publisher : Pusat Penelitian dan Pengabdian Kepada Kepada Masyarakat Politeknik Negeri Tanah Laut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34128/jrk.v4i2.53

Abstract

Terminal H. Soemarsono P.A yang terletak di Kabupaten Tanah Laut merupakan salah satu fasilitas penting dalam mendukung mobilitas angkutan umum di wilayah Kalimantan Selatan. Penelitian ini bertujuan untuk menganalisis kinerja operasional terminal berdasarkan indikator-indikator utama seperti kapasitas daya tampung, fasilitas pelayanan, sirkulasi kendaraan, dan tingkat kenyamanan pengguna. Metode yang digunakan dalam penelitian ini adalah pendekatan deskriptif kuantitatif melalui survei lapangan, observasi langsung, dan wawancara dengan pengguna serta pengelola terminal. Hasil analisis menunjukkan bahwa kinerja terminal masih belum optimal, ditandai dengan ketidakseimbangan antara kapasitas dan volume kendaraan, kurangnya fasilitas penunjang seperti ruang tunggu, sanitasi, dan sistem informasi penumpang, serta lemahnya pengelolaan arus kendaraan masuk dan keluar terminal. Rekomendasi dari studi ini mencakup peningkatan fasilitas fisik, perbaikan sistem manajemen operasional, serta penataan ulang zona terminal untuk meningkatkan efisiensi dan kenyamanan. Dengan perbaikan tersebut, diharapkan Terminal H. Soemarsono P.A dapat berfungsi lebih maksimal sebagai simpul transportasi yang mendukung konektivitas regional. Secara keseluruhan, pelayanan di Terminal H. Soemarsono P.A dinilai sangat memuaskan, dengan 62% responden merasa sangat puas dan 38% puas terhadap pelayanan terminal, Secara keseluruhan Terminal H. Soemarsono P.A telah berfungsi dan melayani masyarakat, meskipun masih banyak aspek yang harus dibenahi. Proses pengembangan dan peningkatan fasiitas serta pengelolaan terminal perlu dilakukan secara bertahap untuk mencapai kenyamanan, keamanan, dan pelayanan yang optimal sesuai standar terminal angkutan tipe C.
Evaluasi Kesesuaian Standar Pelayanan Minimum (SPM) Terminal Penumpang di Kalimantan Selatan Jihan Alya Nabillah; Hafsha Yanti Siregar
INSOLOGI: Jurnal Sains dan Teknologi Vol. 5 No. 3 (2026): Juni 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v5i3.8112

Abstract

This study aims to evaluate the level of compliance with the Minimum Service Standards (SPM) at Gambut Barakat Terminal, Km 6 Banjarmasin Terminal, and H. Soemarsono Tanah Laut Terminal based on the Regulation of the Minister of Transportation Number 40 of 2015 concerning Minimum Service Standards for Passenger Terminals. This research employed a descriptive evaluative method by assessing the conformity level of facilities and services at each terminal. Data were collected through field observations and documentation based on SPM indicators, including safety, security, reliability or regularity, comfort, accessibility, and equality aspects. The assessment was conducted using a scoring system to determine the level of service fulfillment at each terminal. The results indicate that the implementation of SPM at the three terminals is still uneven. Km 6 Banjarmasin Terminal showed a higher level of service fulfillment compared to the other terminals, while H. Soemarsono Tanah Laut Terminal had the lowest fulfillment level, particularly in safety and equality aspects. The correlation test results revealed a strong positive relationship between terminal classification and the level of SPM fulfillment, indicating that terminals with higher classifications tend to provide more complete facilities and better services. The low level of SPM fulfillment at several terminals is influenced by limited facilities, operational management, and the suboptimal implementation of service standards. The findings of this study are expected to serve as evaluation material for improving the quality of passenger terminal services in South Kalimantan.
Co-Authors bima permadi Jihan Alya Nabillah Norminawati Dewi