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All Journal Insight : International Journal of social research Hospitality Management and Operations Journal
Erlan Gantira
Universitas Putra Indonesia, Indonesia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science

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Draft Cross- Cultural Communication in the Perspective of the Quran and its Application in Dynamics Communication Practical Erlan Gantira
International Journal of Social Research Vol. 3 No. 5 (2025): Insight : International Journal of Social Research
Publisher : Worldwide Research Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/insight.v3i5.114

Abstract

Study This discuss draft communication cross culture in perspective of the Qur'an, especially based on QS. Al-Hujurat verse 13, and its implementation in dynamics communication modern professional. The verse confirm that man created in diversity tribes, nations, and cultures to be mutual getting to know (ta'aruf), as well as put piety as size main glory human. Research This use method literature or study literature with approach qualitative descriptive from perspective communication cross culture and interpretation of the Koran. Study results show that mark introduction own relevance strong with the concept of intercultural competence which emphasizes importance openness, empathy, respect, and ability adapt in interaction intercultural. In addition, the verse This reject ethnocentrism and encourage attitude ethnorelativism in communication. Implementation principles the seen in various field communication professionals, such as marketing communication, corporate communication, communication management, and broadcasting. In practice, understanding to background behind culture audience become factor important in develop effective, inclusive, and non-invasive communication strategies discriminatory. Research this also confirms that communication based on mark piety will produce deeper relationship fair, dignified, and harmonious. With Thus, QS. Al-Hujurat verse 13 no only own spiritual dimension, but also become runway ethical and normative in build communication cross culture in the era of globalization. Values the relevant For create communication professionals who appreciate diversity and strengthening Work The same between individuals and group in public multicultural.
Hospitality Approach in Build Industrial Relations in the Non-Tourism Sector Erlan Gantira; Widia Ningsih
Hospitality Management and Operations Journal Vol. 3 No. 1 (2026): Hospitality Management and Operations Journal
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/hmoj.v3i1.58

Abstract

Modern industrial development increasingly demands that organizations manage not only operational efficiency but also the quality of relationships with diverse stakeholders including employees, business partners, and local communities. This study examines the implementation of a hospitality approach in building industrial relations within the non-tourism sector. The hospitality approach is understood here as a social practice that foregrounds empathy, friendliness, attentiveness, and the creation of positive experiences in human interaction. This study employs a qualitative approach through a systematic literature review, drawing on theories of organizational communication, two-way symmetrical communication, employee experience, conflict management, and hospitality in modern management. The study aims to describe the concept of the hospitality approach in non-tourism industrial relations, analyze its role in fostering humanistic and participatory organizational communication, and examine its relevance to both internal and external organizational relationships. The findings demonstrate that the hospitality approach strengthens industrial relations through dialogic, participatory, and empathy-based communication. Its implementation spans multiple dimensions: enhancing employee experience and engagement, building trust-based business-to-business relationships, developing participatory CSR programs, managing conflict constructively, and embracing digital hospitality that balances technology with human-centered interaction. Despite challenges posed by hierarchical organizational cultures and productivity-oriented mindsets, the hospitality approach proves capable of transforming industrial relations from a transactional to a relational model, ultimately supporting long-term organizational sustainability.
Co-Authors Widia Ningsih