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All Journal KARYA: Jurnal Pengabdian Kepada Masyarakat JURNAL ILMIAH KESEHATAN MASYARAKAT DAN SOSIAL
Lilik Afifah
Institut Teknologi, Sains, dan Kesehatan RS.DR. Soepraoen Kesdam V/BRW
Humanities Education Languange, Linguistic, Communication & Media Nursing Public Health Veterinary

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OPTIMALISASI KOMUNIKASI EFEKTIF UNIT RAWAT JALAN DI RUMAH SAKIT UMUM MITRA DELIMA Zhul’Azizah Vivi Nendhif Ayu; Brilian Yaskuri Imtinan; Fania Mizela Amanda; Lutfi Nurhidayah; Badi'us Sovi; Achmad Jaelani Rusdi; Lilik Afifah
KARYA: Jurnal Pengabdian Kepada Masyarakat Vol 6 No 2 (2026): KARYA: Jurnal Pengabdian Kepada Masyarakat
Publisher : FKIP Universitas Samawa

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Abstract

Program pengabdian masyarakat ini bertujuan meningkatkan komunikasi efekıf dalam proses pendaftaran pasien rawat jalan di Rumah Sakit Umum Mitra Delima. Masalah komunikasi terjadi karena alur pendaftaran kurang dipahami dan penjelasan petugas masih terbatas. Pasien lanjut usia juga mengalami kendala dalam penggunaan layanan digital Masalah tersebut menyebabkan kesalahan informasi dan memperpanjang waktu tunggu Program ini meliputi kegiatan edukasi dan pembagian brosur informatif yang tersusun secara jelas. Diskusi interaktif dilakukan untuk memastikan pasien memahami seluruh alur pendaftaran. Sebanyak 25 peserta mengikuti kegiatan selama tiga harı. Hasilnya menunjukkan peningkatan pemahaman pasien dan perbaikan kualitas komunikasi petugas. Secara keseluruhan, program ini meningkatkan efektivitas komunikasi dan efisiensi pelayanan di unit rawat jalan
Tantangan Implementasi Rekam Medis Elektronik Berdasarkan Kerangka HOT-FIT di Puskesmas Tajinan Kabupaten Malang Sabrina Widad Nur Fauziah; Fita Rusdian Ikawati; Lilik Afifah
JURNAL ILMIAH KESEHATAN MASYARAKAT DAN SOSIAL Vol. 4 No. 1 (2026): JURNAL ILMIAH KESEHATAN MASYARAKAT DAN SOSIAL
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jikas.v4i1.2531

Abstract

The implementation of Electronic Medical Records (EMR) is mandatory for all health care facilities in Indonesia in accordance with Minister of Health Regulation No. 24 of 2022. However, primary health care facilities still face various challenges in its implementation. This study aims to analyze the challenges of implementing Electronic Medical Records using the Human Organization–Technology Fit (HOT-FIT) method at the Tajinan Community Health Center in Malang Regency. This study uses a descriptive design with a qualitative approach through a case study. Data collection was conducted through semi-structured interviews, direct observation, and documentation studies involving key informants and primary informants consisting of the head of medical records, medical record officers, doctors, nurses, pharmacists, and laboratory staff, who were selected purposively. Data analysis was performed using an interactive qualitative data analysis model. The results showed that the implementation of EMR provided benefits in the form of increased work efficiency, easier access to patient data, and improved medical record data security. However, there were still challenges in the human aspect in the form of variations in user competence and limited structured training. Organizational aspects include incomplete and unclear SOPs, suboptimal standard operating procedures, and unclear access rights regulations, while technological aspects include network instability and decreased system performance during peak service hours. Therefore, strengthening user capacity, organizational governance, and technological infrastructure is necessary to optimize the implementation of EMR in primary health care services.
Co-Authors Achmad Jaelani Rusdi Badi'us Sovi Brilian Yaskuri Imtinan Fania Mizela Amanda Fita Rusdian Ikawati Lutfi Nurhidayah Sabrina Widad Nur Fauziah Zhul’Azizah Vivi Nendhif Ayu