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All Journal JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) Journal Industrial Servicess
Hilda Fatihah
Universitas Mataram
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Usability assessment of tourism boats using the system usability scale: A case study of marine tourism SMEs Maharsa Pradityatama; I Made Suartika; Anak Agung Alit Triadi; I Made Nuarsa; Fikrihadi Kurnia; Hilda Fatihah
Journal Industrial Servicess Vol 12, No 1 (2026): April 2026
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v12i1.30279

Abstract

Marine tourism destinations commonly rely on tourist boats as the primary means of transportation to visit surrounding attractions. Improving the competitiveness of small and medium-sized enterprises (SMEs) in the tourism industry can be largely achieved through the development of boats that prioritize usability. The tourism ecosystem depends heavily on transportation, particularly marine vessels, which are central to the operation of marine tourism destinations. A usability-focused analysis of tourism boat design can significantly enhance the competitiveness of SMEs operating in this sector. However, empirical studies applying standardized usability evaluation tools to SME-operated marine tourism vessels in developing countries remain limited. This study aims to evaluate the usability of a tourism boat using a structured usability assessment approach. Respondents were recruited through purposive sampling and assessed using an adapted System Usability Scale (SUS) instrument based on a five-point Likert scale. The SUS questionnaire was administered to evaluate the perceived usability of the tourism boat. A tourist boat with a SUS score of 52.2 falls within the marginal-low range. This indicates that while the boat's usability is rated in the lower range, it remains within an acceptable threshold. Key usability issues identified include absent seat handrails, difficult-to-open windows, narrow staircases, and insufficient life jackets. Accordingly, the proposed improvements focus on redesigning the boat to be more user-friendly, emphasizing ease of use and operational effectiveness as core usability principles. These findings provide practical guidance for SME operators and policymakers in adopting user-centered vessel design to enhance service quality and regional marine tourism competitiveness.
Tingkat Risiko dan Keluhan Musculoskeletal Disorders (MSDs) pada Pengguna Jasa Perahu Wisata Tradisional Maharsa Pradityatama; I Made Suartika; Hilda Fatihah
Jurnal PASTI (Penelitian dan Aplikasi Sistem dan Teknik Industri) Vol. 20 No. 1 (2026): Jurnal PASTI
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/pasti.2026.v20i1.003

Abstract

Tourism represents a key sector contributing to economic growth, employment generation, and poverty reduction. In marine tourism, traditional tourist boats function as primary transportation; however, their seating design is often not ergonomically optimized, potentially leading to musculoskeletal discomfort among users. This study aims to evaluate the prevalence and distribution of musculoskeletal complaints associated with seating on traditional tourist boats using the Nordic Body Map (NBM) instrument. Data were collected from 30 Indonesian respondents aged 17–45 years. The findings reveal that the highest prevalence of discomfort occurred in the buttocks (90%) and lower back (83%), whereas the lowest prevalence was observed in the right ankle (29%) and right calf (30%). The mean discomfort score was 60, which falls within the moderate risk category (range 50–70), indicating the necessity for ergonomic intervention. These findings highlight the importance of redesigning seating facilities on traditional tourist boats to improve user comfort and mitigate the risk of musculoskeletal disorders.
Co-Authors Anak Agung Alit Triadi Fikrihadi Kurnia I Made Nuarsa I Made Suartika Maharsa Pradityatama