Helni Desty Yanice Lagarense
Sekolah Tinggi Ilmu Pariwisata Manado

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Synergistic Effects of Transformational Leadership and Work Environment on Employee Performance in the Hospitality Industry in Manado Helni Desty Yanice Lagarense; Merinda Pandowo; Genita Lumintang; Irvan Trang
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.7040

Abstract

This study examines the synergistic effect of transformational leadership and work environment on employee performance in the hospitality industry in Manado City, focusing on Aston Manado Hotel and Roger Hotel Manado. A quantitative approach was employed using a purposive sampling technique, involving 77 permanent employees (42 from Aston Manado Hotel and 35 from Roger Hotel Manado) as respondents. Data were analyzed using multiple linear regression with SPSS 26. The findings reveal that transformational leadership has a positive and significant effect on employee performance (β = 0.451; t = 7.431; p < 0.001), while the work environment also exerts a positive and significant effect on employee performance (β = 0.343; t = 6.103; p < 0.001). Simultaneously, both variables explain 64.1% of the variance in employee performance (R² = 0.641; F = 66.03; p < 0.001). These results confirm a synergistic relationship between transformational leadership and the work environment, indicating that their combined influence on employee performance is stronger than their individual effects. The study provides practical implications for hotel management by highlighting the importance of strengthening transformational leadership competencies, particularly in inspirational motivation, individualized consideration, and employee empowerment, as transformational leadership emerged as the strongest predictor of employee performance. Hotel managers are encouraged to implement structured leadership development programs, regular coaching sessions, and performance feedback mechanisms to enhance employee engagement and productivity. Furthermore, organizations should invest in improving both the physical work environment, including workplace facilities, safety standards, and employee comfort, and the psychological work environment through effective communication, teamwork, and organizational support. Given that transformational leadership and work environment jointly explain 64.1% of employee performance variance, hotel management should adopt an integrated human resource strategy that simultaneously develops leadership quality and workplace conditions. Such initiatives can improve employee productivity, service quality, guest satisfaction, and overall organizational performance in the hospitality industry.
PENGARUH KUALITAS PELAYANAN, STRATEGI PEMASARAN DAN FASILITAS TERHADAP KEPUASAN TAMU DI HOTEL GRAN PURI MANADO Sony Wijanarko; Helni Desty Yanice Lagarense; Meylita Laikun; Tesalonika Kaunang
Jurnal Hospitaliti Vol. 4 No. 2 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study aims to examine the effect of service quality, marketing strategy, and facilities on guest satisfaction at Hotel Gran Puri Manado. The research employed a quantitative approach using a survey method, with data collected from 30 hotel guests as respondents. Data were obtained through a structured questionnaire measuring guests’ perceptions of service quality, marketing strategy, and facilities in relation to their overall satisfaction. The data were analyzed using multiple linear regression analysis. The results indicate that service quality, marketing strategy, and facilities have a significant effect on guest satisfaction at Hotel Gran Puri Manado. Among these variables, marketing strategy and facilities emerge as dominant factors influencing guest satisfaction. The findings of this study provide practical implications for hotel management, emphasizing that continuous improvement in service quality, effective marketing strategies, and adequate facilities is essential to enhance guest satisfaction and maintain competitiveness in the hospitality industry.