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Sistem E-Customer Relationship Management Berbasis Web untuk Pengelolaan Pelanggan Nur Sabrina; Dewi Anggraeni; Akmal Nasution
Jurnal Algoritma Vol 23 No 1 (2026): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.23-1.3353

Abstract

Advances in information technology are driving businesses to utilize digital systems to improve the quality of customer service. Cafe Kekynian, as a culinary business, still faces challenges in managing customer data and transactions, which were previously handled manually, making it difficult to record transaction histories and monitor customer activity. This study aims to design and implement a web-based Customer Relationship Management (CRM) system to support more effective customer relationship management. The research method employed is software engineering using the Software Development Life Cycle (SDLC) approach, which includes the stages of requirements analysis, system design, implementation, and system testing. Research data was obtained through observation, interviews, and documentation conducted at Cafe Kekynian. System testing was performed using the Black Box Testing method to ensure that every system function operates in accordance with user needs. The results of the study indicate that the developed CRM system is capable of integrating customer data management, transaction recording, and purchase history storage into a single centralized database. The implementation of this system facilitates managers in monitoring customer activities, improves the efficiency of transaction data management, and supports the formulation of more effective customer service strategies.
Pemanfaatan Artificial Intelligence (AI) dalam Dunia Pendidikan untuk Meningkatkan Kreativitas Guru SD Brainfor Islamic School Nasrun Marpaung; Akmal Nasution; Edi Kurniawan; Mardalius Mardalius
Journal Of Indonesian Social Society (JISS) Vol. 4 No. 2 (2026): JISS - Juni
Publisher : PT. Padang Tekno Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/jiss.v4i2.723

Abstract

Perkembangan teknologi kecerdasan buatan atau Artificial Intelligence (AI) telah memberikan dampak transformasi yang masif di berbagai sektor, termasuk pendidikan. Guru dituntut untuk beradaptasi dengan alat digital guna menciptakan suasana belajar interaktif bagi siswa generasi Z dan Alpha. Pengabdian kepada Masyarakat (PkM) ini bertujuan memberikan solusi atas keterbatasan literasi digital guru di SD Brainfor Islamic School melalui pelatihan intensif pemanfaatan Generative AI. Fokus kegiatan meliputi penggunaan AI Teks (ChatGPT, Notion AI) untuk administrasi, serta AI Multimodal (Gemini AI, Canva AI, Suno AI) untuk pembuatan RPP, ilustrasi kelas, dan musik edukatif. Metode pelaksanaan menggunakan pendekatan Participatory Action Learning System (PALS) yang terdiri dari tahap sosialisasi, pelatihan hands-on, dan evaluasi. Hasil kegiatan menunjukkan lonjakan rata-rata pemahaman peserta dari 35% pada tahap pre-test menjadi 88% pada tahap post-test. Seluruh peserta berhasil menghemat 50% waktu penyusunan administrasi dan menghasilkan minimal satu produk media pembelajaran interaktif secara mandiri. Pemanfaatan AI terbukti mereduksi kebosanan belajar siswa dan sangat membantu guru berinovasi.    The development of Artificial Intelligence (AI) technology has brought massive transformation in various sectors, including education. Teachers are required to adapt to digital tools to create interactive learning environments for Generation Z and Alpha students. This Community Service (PkM) aims to provide a solution to the limited digital literacy of teachers at SD Brainfor Islamic School through intensive training on Generative AI. The focus includes the use of Text AI (ChatGPT, Notion AI) for administration, and Multimodal AI (Gemini AI, Canva AI, Suno AI) for creating lesson plans, class illustrations, and educational music. The implementation method uses the Participatory Action Learning System (PALS) approach consisting of socialization, hands-on training, and evaluation stages. The results showed a surge in participants' average understanding from 35% in the pre-test to 88% in the post-test. All participants successfully saved 50% of their administration time and independently produced at least one interactive learning media product. The use of AI is proven to reduce student boredom and greatly helps teachers innovate.