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All Journal Jurnal Pendidikan Teknologi Informasi dan Vokasional Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Journal of Artificial Intelligence and Digital Business
Eriene Dheanda Absharina
Institut Teknologi dan Sains Nahdlatul Ulama Sriwijaya Sumatera Selatan
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering

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Implementasi Metode User Centered Design Di Ma'had Tahfidz Quran Darussalam Tesa Anggraini; Eriene Dheanda Absharina; Zainal Effendi; Harisdianto; Anggari Ayu Prahartiningsyah
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 4 No. 3 (2026): Februari 2026
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i3.874

Abstract

This study discusses the development of a web-based student data application at Mah’ad Tahfidz Qur’an Darussalam using the User Centered Design (UCD) theory. User Centered Design is a system development approach that focuses on user involvement at every stage of the design process to ensure that the resulting system meets user needs. Previously, student data management at Mah’ad Tahfidz Qur’an Darussalam was still carried out manually using paper records and Microsoft Excel, so the data management process had not been effective and efficient. This study was conducted to produce a student data application that can support a more structured and integrated data management process. The method used is User Centered Design (UCD), which includes data collection through interviews and documentation, user requirement analysis, system design, application implementation, and usability testing using the System Usability Scale (SUS). The developed application is able to manage student data, Qur’an memorization data, teacher data, as well as facilities and infrastructure data. Based on the testing conducted, the application shows a good level of usability and is able to support users in managing data more easily and quickly. Keywords: Data Santri,  Information System, Usability, User-Centered Design, and Ma’had Tahfidz Quran
Perancangan Sistem Pendaftaran Santri Baru Berbasis Web Dengan Menggunakan Metode Waterfall Pada Pondok Pesantren Tahfidz Qur’an Darussalam Vina Sumsari; RR. Rina Antasari; Eriene Dheanda Absharina; Anggari Ayu Prahartiningsyah; Harisdianto
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 4 No. 3 (2026): Februari 2026
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i3.881

Abstract

The development of information technology has encouraged educational institutions to utilize digital systems to support administrative processes, including new student enrollment. At Pondok Pesantren Ma’had Tahfidz Qur’an Darussalam, the enrollment process was previously carried out manually, which was considered inefficient and caused difficulties for prospective students, especially those coming from outside the region. The manual process also had the potential to cause delays in data processing and irregularities in recording applicant data. Therefore, an information system is needed to support a more structured and accessible student enrollment process. This research focuses on designing a web-based new student enrollment system at Pondok Pesantren Ma’had Tahfidz Qur’an Darussalam. The system development method used is the Waterfall method, which includes the stages of requirements analysis, system design, and implementation. The analysis stage was conducted to examine system requirements based on the enrollment mechanism that was previously carried out manually. The design stage focused on developing the system workflow and designing the student enrollment form. Furthermore, the system was implemented using the PHP programming language and a MySQL database. The resulting system supports the online new student enrollment process by providing features for student account registration, structured enrollment data entry through comprehensive question items, and applicant data management by the administrator. With the implementation of this system, the student data collection process becomes more organized and assists the boarding school in managing enrollment data more effectively and efficiently.
Rancang Bangun Website Profil Sekolah Dengan Desain Responsif Di SD Negeri 1 Penyandingan Dila Novela; Jumari Iswadi; Eriene Dheanda Absharina
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 4 No. 3 (2026): Februari 2026
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i3.903

Abstract

The development of information technology requires educational institutions to provide information media that are accessible, efficient, and well structured. However, SD Negeri 1 Penyandingan does not yet have an official website, causing information dissemination to rely on manual methods that are less effective. This condition limits access to information for parents and the community. This study aims to design and develop a responsive school profile website using the User-Centered Design (UCD) approach to improve accessibility and the effectiveness of information delivery. The research employed a qualitative and applicative method, with data collected through interviews and observations involving school staff and parents. The UCD stages were applied, including user needs analysis, system design, and implementation. The results indicate that the developed website is able to present school information clearly, systematically, and accessibly across various devices, particularly mobile devices. The website meets user needs and aligns with the context of a rural elementary school environment. This study contributes to strengthening the application of User-Centered Design and responsive web design in the development of educational websites. Future research is recommended to develop more dynamic systems and conduct more comprehensive usability and performance testing.
Literature Review: Analisis Kematangan Manajemen Layanan TI Perhotelan Menggunakan Framework ITIL V.3 M. Ridho Kurniawan; Arya Bharata Sena; Latif Nurakhman; Eriene Dheanda Absharina
Jurnal Pendidikan Teknologi Informasi dan Vokasional Vol 8, No 1 (2026): Jurnal Pendidikan Teknologi Informasi dan Vokasional
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/%x

Abstract

Penelitian ini bertujuan untuk menganalisis tingkat kematangan manajemen layanan Teknologi Informasi (TI) pada industri perhotelan di Indonesia dengan menggunakan kerangka kerja ITIL V.3 serta mengevaluasi kontribusinya terhadap kualitas pelayanan melalui lima dimensi Service Quality (ServQual). Metode yang digunakan adalah Systematic Literature Review (SLR) terhadap empat studi kasus utama yang mencakup hotel skala menengah hingga berbintang di Indonesia. Analisis dilakukan dengan menyintesis data sekunder terkait skor indeks kematangan (maturity level), hambatan operasional, dan efektivitas pemetaan peran melalui matriks RACI. Temuan penelitian menunjukkan bahwa tingkat kematangan manajemen layanan TI di sektor perhotelan mayoritas berada pada level 2 (Repeatable) hingga level 3 (Defined). Kendala fundamental yang ditemukan meliputi lemahnya budaya dokumentasi, manajemen insiden yang masih bersifat manual, serta ketergantungan operasional yang tinggi pada figur individu tertentu (person-dependent). Dari perspektif kualitas layanan, dimensi keandalan (reliability) dan daya tanggap (responsiveness) menjadi aspek yang paling terdampak oleh inefisiensi tata kelola TI. Penelitian ini menyimpulkan bahwa standarisasi manajemen layanan melalui ITIL V.3 sangat krusial untuk mentransformasi infrastruktur TI dari sekadar alat pendukung menjadi pendorong nilai bisnis yang strategis, terukur, dan mampu meningkatkan kepuasan tamu secara berkelanjutan.Kata kunci: Industri Perhotelan, ITIL V.3, Literature Review, Manajemen Layanan TI, Tingkat Kematangan
Analisis Implementasi Incident Management pada Layanan TI Menggunakan Framework ITIL V4: Systematic Literature Review Mukhlis Febriady; Aspirani Utari; Fatihani Nurqolbiah; M. Krisna Yudha; Agung Prayoga; Eriene Dheanda Absharina
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.9482

Abstract

Implementasi Incident Management pada layanan Teknologi Informasi (TI) menjadi salah satu faktor penting dalam menjaga kualitas dan keberlangsungan layanan organisasi. Framework ITIL V4 digunakan sebagai pedoman dalam pengelolaan layanan TI karena mampu menyediakan praktik terbaik dalam proses penanganan insiden secara terstruktur dan sistematis. Penelitian ini bertujuan untuk menganalisis implementasi Incident Management pada layanan TI menggunakan framework ITIL V4 melalui pendekatan Systematic Literature Review (SLR). Metode penelitian yang digunakan mengacu pada tahapan PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) yang meliputi proses identifikasi, penyaringan, penilaian kelayakan, dan inklusi artikel penelitian. Proses pencarian literatur dilakukan melalui database Google Scholar, IEEE Xplore, dan ScienceDirect dengan rentang publikasi tahun 2020–2026. Berdasarkan hasil seleksi literatur, diperoleh 15 artikel yang memenuhi kriteria inklusi penelitian. Hasil penelitian menunjukkan bahwa implementasi Incident Management berbasis ITIL V4 mampu meningkatkan efektivitas pengelolaan layanan TI, mempercepat proses penyelesaian insiden, meningkatkan kualitas layanan, serta mendukung pencapaian Service Level Agreement (SLA). Namun demikian, implementasi Incident Management masih menghadapi beberapa tantangan, seperti keterbatasan sumber daya manusia, kurangnya dokumentasi layanan, dan belum optimalnya integrasi sistem ticketing. Selain itu, perkembangan teknologi seperti Artificial Intelligence (AI), automation, dan AIOps memberikan peluang dalam meningkatkan efisiensi pengelolaan insiden layanan TI secara otomatis dan adaptif.
Co-Authors Agung Prayoga Anggari Ayu Prahartiningsyah Arya Bharata Sena Aspirani Utari Dila Novela fatihani Nurqolbiah Harisdianto Jumari Iswadi Latif Nurakhman M. Krisna Yudha M. Ridho Kurniawan Mukhlis Febriady RR. Rina Antasari Tesa Anggraini Vina Sumsari Zainal Effendi