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All Journal Indonesian Journal of Health Science Jurnal Penelitian dan Pengkajian Ilmiah
Salsabila Firdausi
Universitas Pembangunan Nasional Veteran Jakarta
Humanities Computer Science & IT Dentistry Economics, Econometrics & Finance Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Penerapan Root Cause Analysis (RCA) dalam Meningkatkan Kualitas Pelayanan Kesehatan: Literature Review Tuanku Banang Rabbani Imsyaamru; Salsabila Firdausi; Acim Heri Iswanto
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2648

Abstract

The quality of healthcare services and patient safety are critical aspects of healthcare delivery. Various patient safety incidents and quality-related problems continue to occur, most of which are caused by system failures rather than individual errors. Root Cause Analysis (RCA) is a systematic method used to identify the underlying causes of incidents, enabling preventive and sustainable improvement efforts. This study aims to identify, analyze, and synthesize research findings related to the implementation of RCA in improving healthcare service quality. A literature review method was applied by searching articles from Google Scholar, PubMed, ScienceDirect, Springer, and Sage Journals. Eight relevant articles published between 2023 and 2026 were included, focusing on RCA, patient safety, healthcare service quality, quality management, and continuous improvement. The findings indicate that RCA implementation is effective in enhancing patient safety, improving service processes, reducing errors and waste, and supporting organizational learning and quality management. However, several challenges remain, including limited resources, lack of training, increased workload for healthcare professionals, and insufficient follow-up of RCA recommendations. Therefore, strong managerial support, continuous RCA training, and the development of a non-blaming patient safety culture are essential to optimize RCA implementation as a strategy for improving healthcare service quality.
Faktor-Faktor Keberhasilan Strategy Execution dalam Organisasi Pelayanan Kesehatan: Literature Review Salsabila Firdausi; Tuanku Banang Rabbani Imsyaamru; Acim Heri Iswanto
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2651

Abstract

Healthcare organizations face challenges in improving service quality, patient safety, operational efficiency, and the ability to adapt to change. An organization’s success depends not only on strategic planning but also on the effectiveness of strategy execution. This study aims to identify and summarize the factors influencing the success of strategy execution in healthcare organizations. The method used was a literature review by searching scientific articles from Google Scholar, PubMed, ScienceDirect, and Frontiers using relevant keywords. A total of ten articles meeting the inclusion criteria were analyzed narratively. The findings indicate that the success of strategy execution is influenced by effective leadership, organizational readiness, human resource management, infrastructure and technology support, a quality-oriented organizational culture, change management, and collaboration among units and stakeholders. Leadership plays a role in guiding strategy implementation and building readiness for change, while a quality-oriented culture and collaboration support continuous improvement. It is concluded that the synergy between leadership, organizational readiness, a quality-oriented culture, change management, and collaboration is a key factor in improving service quality, organizational efficiency, and patient satisfaction.
Employee development strategies as a means of improving performance in healthcare organizations: A literature review Siti Rahima Kiram; Salsabila Firdausi; Evita Mutiara; Acim Heri Iswanto
Indonesian Journal of Health Science Vol 6 No 3 (2026)
Publisher : PT WIM Solusi Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54957/ijhs.v6i3.2290

Abstract

Healthcare organizations require a qualified workforce to provide efficient, safe, and high-quality services; therefore, employee development is a crucial step in improving organizational performance. This study aims to synthesize various research findings to understand effective employee development methods and their impact on the performance of healthcare organizations by conducting a literature review through a search of articles from various data sources between 2021 and 2025. The results of the analysis indicate that human resource development strategies—including systematic workforce planning, continuous training, career development, talent management implementation, and a clear performance evaluation system accompanied by feedback—have been proven to enhance the capabilities, motivation, and productivity of healthcare workers.However, in practice, challenges remain, such as a mismatch between workforce qualifications, suboptimal post-training evaluations, a lack of communication across management levels, and a career development system that remains disorganized. Additionally, supporting factors such as supportive leadership, a positive work environment, effective communication, and recognition play a crucial role in enhancing the positive impact of employee development on performance. This study concludes that employee coaching that is coordinated, sustainable, and tailored to the organization’s needs and advancements in health technology is the key to achieving superior performance in healthcare organizations and providing quality services to the public.
Co-Authors A. Heri Iswanto Evita Mutiara Siti Rahima Kiram Tuanku Banang Rabbani Imsyaamru