Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal Journal of Management - Small and Medium Enterprises (SME's) Journal of Global Strategic Studies
Seno Setyo Pujonggo
Politeknik Imigrasi dan Pemasyarakatan Indonesia
Economics, Econometrics & Finance Social Sciences

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The Efficacy of Work from Home Policy in Managing Immigration Service Delivery Gunawan Ari Nursanto; Arief Febrianto; Virra Wirdhiningsih; Muhammad Arief Hamdi; Seno Setyo Pujonggo
Journal Of Global Strategic Studies Vol 6 No 1 (2026): Journal of Global Strategic Studies
Publisher : Master's Programs in International Relations, Faculty of Social and Political Science, Jenderal Achmad Yani University (UNJANI).

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jgss.v6i1.5495

Abstract

This study examines the effectiveness of Work from Home (WFH) policy in Indonesian immigration public service delivery, using Efficiency Theory and Digital Transformation Theory as frameworks for analysis. The findings suggest that WFH enhances administrative efficiency and supports digital transformation for remote-compatible functions such as visa processing, residence permit administration, and internal coordination. However, the policy proves less effective for front-line services requiring physical presence, such as passport issuance, biometric capture, and border control. The study highlights that WFH must be considered selectively based on the operational nature of each immigration function. Additionally, the effectiveness of remote work in immigration services is closely linked to digital readiness, cybersecurity, and the availability of secure infrastructure. The article concludes by proposing a function-based model for WFH implementation, emphasizing the need for continued investment in digital infrastructure and equitable access to immigration services. This study contributes to the understanding of WFH applicability in the public sector, specifically in immigration services, and offers policy recommendations for improving service delivery through hybrid work models.
E-government and Public Financial Management reform: An examination of SAKTI implementation Gunawan Ari Nursanto; Seno Setyo Pujonggo; Muhammad Arief Hamdi; Virra Wirdhiningsih; Arief Febrianto
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.26226

Abstract

The digitalisation of public financial management in Indonesia has advanced through the Integrated Financial Management Information System (IFMIS), particularly the mandatory Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI) for all central government work units. This article analyses SAKTI’s implementation at the Immigration Polytechnic, a strategic vocational institution under the Ministry of Law, expected to strengthen efficiency, transparency, and accountability in managing state funds. Using DeLone and McLean’s (2003) Information Systems Success Model, the study assesses system quality, information quality, service quality, use, user satisfaction, and net benefits. A case study design was employed, combining a survey of end-users with semi-structured interviews and document analysis. The findings show that SAKTI has improved standardisation and traceability of financial transactions, yet several socio-technical challenges persist, including unstable connectivity, system slowdowns during peak periods, limited user training, and varying levels of digital literacy. These constraints reduce user satisfaction and hinder the full realisation of organisational benefits. The study contributes to e-government and IFMIS literature in developing country bureaucracies and proposes practical recommendations to strengthen leadership commitment, capacity-building, and technical infrastructure to optimise SAKTI implementation in education-sector work units. Keywords: IFMIS; E-Government; Information Systems Success; Public Financial Management
Co-Authors Arief Febrianto Gunawan Ari Nursanto Muhammad Arief Hamdi Virra Wirdhiningsih