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All Journal Petra International journal of Business Studies (IJBS) International Journal of Financial and Investment Studies Jurnal Riset Ekonomi, Manajemen, dan Bisnis
Maria Natalia Damayanti Maer
Petra Christian University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Influence of Organizational Citizenship Behavior on Employee Performance Through Job Satisfaction in PVC Production Ricky Lukito; Zeplin Jiwa Husada Tarigan; Maria Natalia Damayanti Maer
Jurnal Riset Ekonomi, Manajemen, dan Bisnis Vol. 3 No. 1 (2026): May 2026
Publisher : Universitas Kristen Petra dan Ikatan Sarjana Ekonomi Indonesia Cabang Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jremb.3.1.29-38

Abstract

This study aims to analyze the influence of Organizational Citizenship Behavior (OCB) on employee performance through job satisfaction in the PVC production department. The study used a quantitative, saturated sampling approach, so the entire population of 34 people was used as the sample. Primary data were collected through questionnaires and analyzed using Partial Least Squares (PLS). The results of the outer model evaluation showed that all indicators met the validity and reliability criteria. The results of the inner model showed R-square values of 0.587 for job satisfaction and 0.451 for employee performance, with a Q² value of 0.7733, indicating good predictive relevance. The results of the hypothesis test showed that OCB did not have a significant direct effect on employee performance. However, OCB had a positive and significant effect on job satisfaction, and job satisfaction had a positive and significant effect on employee performance. Job satisfaction was proven to mediate the effect of OCB on employee performance. These findings indicate that increasing OCB behavior does not necessarily directly improve performance, but can indirectly enhance performance by increasing employee job satisfaction.
The Impact of Information Technology Implementation on Firm Performance: The Mediating Roles of Supply Chain Collaboration, Innovation Capability, and Supply Chain Resilience Cecilia Antonive Chandra; Zeplin Jiwa Husada Tarigan; Maria Natalia Damayanti Maer
Petra International Journal of Business Studies Vol. 9 No. 1 (2026): JUNE 2026
Publisher : Master of Management, School of Business and Management, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/petraijbs.9.1.87-99

Abstract

Information technology is important for companies in producing supply chain collaboration, innovation capability, and supply chain resilience. The company's ability to maintain continuity in information technology implementation can enhance its performance in manufacturing companies in East Java. Data collection was carried out on manufacturing companies in East Java using a survey method, targeting medium- and large-category companies with purposive sampling that have implemented information technology for at least 2 years. Respondents were permanent employees with at least 2 years of experience.  The analysis used is PLS-SEM, which met the goodness-of-fit requirements for the inner and outer models. The study found that implementing information technology positively affects supply chain collaboration, innovation capability, and supply chain resilience. Supply chain collaboration affects innovation capability and firm performance, but not directly supply chain resilience. The results of the study show that innovation capability positively affects supply chain resilience and company performance. The study's results also show that supply chain resilience improves company performance. Overall, the results of the study confirm that implementing integrated information technology strengthens collaboration in the supply chain, enhances innovation capabilities, and builds supply chain resilience, ultimately improving company performance. The results of the research contribute practically by providing insights for the management of companies seeking to sustainably develop information technology investments, strengthen collaboration with partners, and encourage organizational innovation to improve competitiveness and long-term performance.
THE INFLUENCE OF INFORMATION TECHNOLOGY USE ON DIGITAL PAYMENT USE WITH SOCIAL MEDIA COMMUNITY AS A MODERATING VARIABLE Maria Natalia Damayanti Maer
International Journal of Financial and Investment Studies (IJFIS) Vol 6 No 1 (2026): APRIL 2026
Publisher : Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijfis.6.1.11-19

Abstract

This study examines the influence of information technology use on digital payment use, with social media communities as a moderating variable. A quantitative approach was used with primary data collected from 202 Surabaya residents who had used mobile payments for shopping and participated in social media communities. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that information technology use has a positive relationship with digital payment use, although the effect is significant only at the 10% level. Social media communities have a stronger positive relationship with digital payment use. The interaction between information technology use and social media communities is also positive and significant at the 10% level, providing cautious support for the moderating effect. These findings suggest that the use of digital devices, internet access, service applications, and transaction information can support digital payment use, particularly when users also obtain information, recommendations, and assistance through social media communities. For businesses and service providers, technology development should therefore be supported by credible communication and community engagement. The study contributes to the discussion of digital payment use by showing that technological use and the social environment may work together in shaping user behavior.
Co-Authors Cecilia Antonive Chandra Ricky Lukito Zeplin Jiwa Husada Tarigan