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All Journal GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Jurnal Ilmu Administrasi Negara
mahardani febrihapsari
Universitas WR Supratman
Humanities Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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EVALUASI PROGRAM WIRA WIRI DALAM PELAYANAN TRANSPORTASI PUBLIK DI KOTA SURABAYA mahardani febrihapsari; amirul mustofa; Desak Gede suasridewi; Erlyna Hidyantari Hidyantari; Hardiono hardiono; Wiwik Prihartanti
Jurnal Ilmu Administrasi Negara Vol 24 No 1 (2026)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/jiana.v24i1.8333

Abstract

Congestion is one of the problems faced by big cities that is still cannot be solved. The Wira Wiri program is one of the solutions provided by the Surabaya city government to overcome congestion in the city. This research aims to conduct an evaluation analysis wira wiri feeder program in public transportation services in Surabaya city. This research uses a qualitative approach with the evaluation theory of William N Dunn's evaluation theory with 6 criteria namely effectiveness, efficiency, adequacy, equity, responsiveness and accuracy. The data collected was then analyzed by using data analysis techniques from Miles and Huberman. Research implications shows that the Surabaya wira wiri feeder program has been running well, although some indicators show results that are not yet optimal. Responsiveness and accuracy indicators show a good degree because the feeder program is in accordance with the policy objectives. The feeder program is in accordance with the policy objectives of the feeder itself. While the indicators of effectiveness, efficiency, adequacy and equity show a good degree but still not optimal for several reasons, namely that there are areas that have not been covered by the feeder and the arrival schedule is not suitable due to unpredictable road conditions. Recommendations for the development of this program are the development of human resources, especially in terms of service, socialization of the wira wiri feeder to the community so that people are more familiar with the feeder as public transportation, increasing intermodal integration and increasing the number of units.
INTEGRASI MULTIMODA TRANSPORTASI PUBLIK MELALUI SUROBOYO BUS DAN WIRA WIRI UNTUK MENINGKATKAN KEPUASAN MASYARAKAT Lidya Arumdhari; Moch Zaenuri; Siti Lailatus Sofiyah; Erlyna Hidyantari; Mahardani Febrihapsari
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 9 (2026): 2026 September
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i9.1279

Abstract

Population growth, urbanization, and traffic congestion have increased the urgency of establishing an integrated public transportation system in Surabaya. The city government has addressed this challenge through a multimodal integration strategy between Suroboyo Bus as the main mode and Wira-Wiri as the feeder, covering physical, fare, information, and institutional integration. This study aims to answer two key questions: (1) how the multimodal integration strategy between Suroboyo Bus and Wira-Wiri is implemented, and (2) how public satisfaction is shaped by this integration. A descriptive qualitative approach with a case study design was applied, employing in-depth interviews, participant observation, and documentation analysis at selected integration points in Surabaya. The findings reveal that the integration has improved accessibility, travel efficiency, and reduced costs for users, particularly through fare integration policies supported by the GOBIS application and cashless payment. However, several challenges persist, including limited feeder fleets, unsynchronized schedules, and low digital literacy among users. These findings underline that the success of multimodal integration relies not only on technical policies but also on institutional readiness and community engagement. In conclusion, the integration of Suroboyo Bus and Wira-Wiri holds significant potential to enhance public satisfaction, yet requires reinforcement through fleet expansion, service quality improvements, and digital literacy education. Future research is recommended to adopt a quantitative approach to better measure satisfaction levels across a broader population.
Co-Authors Amirul Mustofa Desak Gede suasridewi Erlyna Hidyantari Hardiono hardiono Lidya Arumdhari Moch Zaenuri Siti Lailatus Sofiyah Wiwik Prihartanti