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All Journal Jurnal Ilmu Administrasi Negara Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Ekonomi, Manajemen, Akuntansi
Wiwik Prihartanti
Universitas WR Supratman
Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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EVALUASI PROGRAM WIRA WIRI DALAM PELAYANAN TRANSPORTASI PUBLIK DI KOTA SURABAYA mahardani febrihapsari; amirul mustofa; Desak Gede suasridewi; Erlyna Hidyantari Hidyantari; Hardiono hardiono; Wiwik Prihartanti
Jurnal Ilmu Administrasi Negara Vol 24 No 1 (2026)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/jiana.v24i1.8333

Abstract

Congestion is one of the problems faced by big cities that is still cannot be solved. The Wira Wiri program is one of the solutions provided by the Surabaya city government to overcome congestion in the city. This research aims to conduct an evaluation analysis wira wiri feeder program in public transportation services in Surabaya city. This research uses a qualitative approach with the evaluation theory of William N Dunn's evaluation theory with 6 criteria namely effectiveness, efficiency, adequacy, equity, responsiveness and accuracy. The data collected was then analyzed by using data analysis techniques from Miles and Huberman. Research implications shows that the Surabaya wira wiri feeder program has been running well, although some indicators show results that are not yet optimal. Responsiveness and accuracy indicators show a good degree because the feeder program is in accordance with the policy objectives. The feeder program is in accordance with the policy objectives of the feeder itself. While the indicators of effectiveness, efficiency, adequacy and equity show a good degree but still not optimal for several reasons, namely that there are areas that have not been covered by the feeder and the arrival schedule is not suitable due to unpredictable road conditions. Recommendations for the development of this program are the development of human resources, especially in terms of service, socialization of the wira wiri feeder to the community so that people are more familiar with the feeder as public transportation, increasing intermodal integration and increasing the number of units.
Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Pelanggan di Bengkel Motor SMS Surabaya Ahmad Gamal; Mira Gayatri Kartika; Wiwik Prihartanti; Agus Rahmanto
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 3: Maret 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i3.8502

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh dari kualitas pelayanan dan harga terhadap kepuasan konsumen pada Bengkel Motor SMS Surabaya. Penelitian ini menggunakan sampel yang berjumlah 65 responden yang diperoleh menggunakan metode penentuan sampel oleh Hair, et al (2020).Teknik pengumpulan data yang digunakan dalam penelitian ini adalah kuesioner yang disebarkan. Analisis data dengan regresi linier berganda digunakan dalam penelitian ini. Hasil penelitian ini menunjukkan bahwa kualitas layanan dan harga secara parsial berpengaruh signifikan terhadap kepuasan pelanggan di Bengkel Motor SMS Surabaya. kualitas layanan dan harga secara simultan berpengaruh signifikan terhadap kepuasan pelanggan di Bengkel Motor SMS Surabaya.
Pembentukan Koperasi Mahasiswa sebagai Implementasi Penguatan Kewirausahaan dan Ekonomi Kerakyatan di Lingkungan Perguruan Tinggi: Pengabdian Muthowif Muthowif; Siti Lailatus Sofiyah; Mira Gayatri Kartika; Davis Febrinanto Prakasa; Wiwik Prihartanti; Agus Rahmanto
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 3 (Januari 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i3.4509

Abstract

Student cooperatives play a strategic role as a learning platform for entrepreneurship, strengthening the people’s economy, and fostering students’ economic independence within higher education institutions. However, limited understanding and participation in student cooperatives remain a challenge at Universitas W.R. Supratman Surabaya. This community service program aimed to establish the “Harmoni W.R. Supratman” Student Cooperative as an effort to strengthen entrepreneurial spirit and students’ economic independence. The activity employed a participatory-educative approach, including cooperative workshops, interactive discussions, and intensive mentoring for prospective cooperative members. The results indicate an improvement in students’ understanding of cooperative concepts, principles, and legal foundations, as well as the successful formation of the cooperative’s organizational structure and the drafting of its Articles of Association and Bylaws. Furthermore, the program fostered students’ independence, responsibility, and teamwork skills in managing campus-based economic organizations. In conclusion, this community service activity was effective in establishing a professional and sustainable student cooperative while contributing to the development of students’ entrepreneurial capacity and economic independence at Universitas W.R. Supratman Surabaya.
Co-Authors Agus Rahmanto Agus Rahmanto Ahmad Gamal Amirul Mustofa Davis Febrinanto Prakasa Desak Gede suasridewi Erlyna Hidyantari Hidyantari Hardiono hardiono mahardani febrihapsari Mira Gayatri Kartika Muthowif Muthowif Siti Lailatus Sofiyah