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All Journal International Journal of Language and Literature WIDYA LAKSANA
I Ketut Armawan
Universitas Pendidikan Ganesha, Singaraja, Indonesia
Languange, Linguistic, Communication & Media Other

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The Dominant Use of Requesting Language Function by Housekeeping Department Staff at Bintang Bali Resort Made Puspanjali Artati; I Ketut Armawan; Ni Putu Era Marsakawati
International Journal of Language and Literature Vol. 9 No. 2 (2025): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijll.v9i2.111216

Abstract

The limited variety and spontaneity of English expressions used by housekeeping department staff when interacting with guests at Bintang Bali Resort may affect the effectiveness of service communication. This study aims to analyse the dominant language functions used by housekeeping department staff and to describe their realisation through language expressions in daily service activities, based on the theoretical framework of Tillit and Bruder. The subjects of this study were four male housekeeping department staff members, consisting of a room attendant, a floor supervisor, and a runner, who are directly involved in guest service activities. This study used a descriptive qualitative method to obtain an in-depth picture of the use of language functions in the context of housekeeping work. Data collection techniques included direct observation, semi-structured interviews, and questionnaires. Data analysis was conducted qualitatively. The results of the study indicate that housekeeping department staff tend to use one main language function, namely the requesting function, which is realised through expressions of asking for permission, requesting assistance, offering services, apologising, and expressing gratitude. These expressions are mostly formulaic and follow the hotel's standard operating procedures to maintain politeness and professionalism in service. This study concluded that although housekeeping staff are capable of carrying out routine communication effectively, further language training is needed to improve spontaneous and adaptive communication skills to address diverse guest needs and characteristics. The implications of this research reinforce the concept that the use of language functions is strongly influenced by the work context and the speaker's communication needs.
Pelatihan “Sing and Have Fun with English” untuk Penguatan Vocabulary Size dan Mengurangi Anxiety pada Pembelajaran Bahasa Inggris I Ketut Armawan; Ketut Herya Darma Utami; I Nyoman Suprapta; Ni Komang Ari Rahayu
JURNAL WIDYA LAKSANA Vol 15 No 1 (2026): January
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jwl.v15i1.103317

Abstract

Penerapan Kurikulum Merdeka menuntut guru untuk lebih adaptif, kreatif, dan inovatif dalam merancang pembelajaran bahasa Inggris yang berpusat pada kebutuhan siswa. Namun, praktik pembelajaran masih didominasi metode konvensional sehingga siswa kurang aktif, mudah cemas, dan kesulitan menguasai kosakata. Pengabdian ini bertujuan untuk menganalisis efektivitas program Sing and Have Fun with English dalam meningkatkan penguasaan kosakata sekaligus menurunkan kecemasan siswa melalui pelatihan berbasis lagu dan permainan digital bagi guru sekolah dasar. Pendekatan yang digunakan adalah kuantitatif dengan desain participatory action. Subjek adalah 55 guru yang mengikuti lima tahapan pelatihan yaitu sosialisasi, pelatihan, penerapan teknologi, pendampingan, dan evaluasi. Instrumen berupa kuesioner skala Likert 1–4 sebanyak 14 butir serta tes pre-test dan post-test. Data dianalisis menggunakan statistik deskriptif, uji paired sample t-test, dan perhitungan N-Gain. Hasil menunjukkan rata-rata skor pre-test sebesar 2.60 meningkat menjadi 3.72 pada post-test. Uji paired sample t-test menunjukan terdapat perbedaan signifikan sebelum dan sesudah pelatihan. Nilai N-Gain termasuk kategori tinggi, sehingga pelatihan terbukti efektif meningkatkan keterampilan guru dalam mengintegrasikan media lagu serta berdampak pada meningkatnya motivasi, kosakata, dan kepercayaan diri siswa. Implikasinya, program ini dapat menjadi strategi alternatif dalam pembelajaran bahasa Inggris di sekolah dasar.
Co-Authors I Nyoman Suprapta Ketut Herya Darma Utami Made Puspanjali Artati Ni Komang Ari Rahayu Ni Putu Era Marsakawati