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All Journal Jurnal Pengabdian Kompetitif
Yohanes Yohanes
Fakultas Teknik, Universitas Riau, Pekanbaru
Social Sciences

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EVALUASI KAPASITAS PRODUKSI DAN IDENTIFIKASI KEBUTUHAN PENGEMBANGAN MESIN LEMANG BERBASIS VOICE OF CUSTOMER Anggraini Dwi Saputri; Anita Susilawati; Awaludin Martin; Feblil Huda; Dinni Agustina; Yogie Rinaldy Ginting; Herisiswanto Herisiswanto; Annisa Wulan Sari; Dedy Masnur; Putri Nawang Sari; Ari Andriyas Puji; Dodi Sofyan Arief; Yohanes Yohanes
Jurnal Pengabdian Kompetitif Vol. 5 No. 1 (2026): Jurnal Pengabdian Kompetitif (JPK)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/pengabdiankompetif.v5i1.2931

Abstract

The implementation of the Closed Rotary Lemang Baking Machine at Rumah Lemang MSME in Pekanbaru improved burning time efficiency by 50%–62.5% per batch. However, field evaluation revealed a critical capacity gap: machine capacity (10 bamboo/batch) was significantly lower than traditional production capacity (40 bamboo/batch), resulting in lower actual throughput (6–7 bamboo/hour vs. 10–13 bamboo/hour) and reduced daily output (20–30 vs. 40 bamboo). This study analyzed this gap through throughput analysis and identified second-generation machine requirements using Voice of Customer (VoC). Methods included in-depth interviews with the MSME owner, production performance measurement, and comparative gap analysis. VoC results identified an ideal capacity of 50 bamboo/batch, with the owner already planning an independent modification as an indication of active technology adoption. This study recommends an iterative development approach with modular second-generation machine specifications grounded in real user needs.
Co-Authors Anggraini Dwi Saputri Anita Susilawati Annisa Wulan Sari Ari Andriyas Puji Awaludin Martin Dedy Masnur, Dedy Dinni Agustina Dodi Sofyan Arief Feblil Huda Ginting, Yogie Rinaldy Herisiswanto Herisiswanto Putri Nawang Sari