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All Journal Jurnal Konseling dan Pendidikan International Journal of Public Health Excellence (IJPHE) International Journal Of Health And Social Behavior
Helsa Nasution
Universitas Alwashliyah
Education Health Professions Medicine & Pharmacology Nursing Public Health

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Model of public service satisfaction in PTKIN based on spirituality and islamic relational ethics Nurhanifah; Hasnun Jauhari Ritonga; M. Agung Rahmadi; Helsa Nasution
Jurnal Konseling dan Pendidikan Vol. 14 No. 2 (2026): JKP
Publisher : Indonesian Institute for Counseling, Education and Therapy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/1216700

Abstract

This study investigates the public service model in State Islamic Higher Education Institutions (PTKIN) through the perspective of Islamic public relations communication by adopting a mixed-methods design that synthesizes evidence from a field survey (n=384 respondents from UIN Surabaya, UIN Malang, UIN Jakarta, and UIN Banten) and a meta-analysis of 47 published studies conducted during the 2018–2024 period. The Confirmatory Factor Analysis (CFA) results demonstrated a measurement model exhibiting an excellent level of goodness of fit (χ²/df = 2.184, CFI = 0.964, TLI = 0.958, RMSEA = 0.056, SRMR = 0.042). Furthermore, the findings reveal that service spirituality (factor loading=0.847, CR=0.912, AVE=0.675) and Islamic relational ethics (factor loading=0.823, CR=0.898, AVE=0.638) function as significant predictors of stakeholder satisfaction (β=0.514, p<0.001; β=0.398, p<0.001). Meta-analytic validation further substantiates these relationships, indicating aggregate effect sizes of r = 0.624 (95% CI: 0.587–0.658) for spirituality and r = 0.571 (95% CI: 0.531–0.609) for relational ethics. These findings corroborate the results while simultaneously establishing the novelty of the present study by demonstrating that the dimension of qaulan karima (β=0.287) exerts a stronger influence than qaulan layyina (β=0.219) within the context of PTKIN service delivery. The developed structural model accounts for 68.4% of the variance in service satisfaction, surpassing the 54.7%. The theoretical implications of this study reaffirm the relevance of the Service-Dominant Logic framework within Islamic Public Relations, wherein the dimensions of ta'awun and at-tasyir operate as distinctive cultural mediators within Indonesia's Islamic higher education ecosystem.
Nosocomial Disease Risk Management Through the Opti-mization of Mental Health and Learning Capacity among Health Education Students Agustina Bangun; Luthfiah Mawar; M. Agung Rahmadi; Helsa Nasution; Nurzahara Sihombing; Sarah Milah Ulfa Tanjung; Sopian Ilyas; Jamiluddin Marpaung; Nuraini Nuraini
International Journal of Health and Social Behavior Vol. 3 No. 1 (2026): February: International Journal of Health and Social Behavior
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhsb.v3i1.605

Abstract

This meta-analytic study aims to comprehensively examine the relationship between mental health, learning capacity among health education students, and competencies in nosocomial disease risk management through cross-contextual empirical synthesis. An analysis of 47 studies involving 12,847 participants from 15 countries demonstrates a strong, statistically significant association between students' mental health and competencies in nosocomial infection prevention, as reflected by a correlation coefficient of r=0.68 (p<0.001) and a 95% confidence interval of 0.61-0.74. Students with high mental health scores (M=78.4; SD=8.2) exhibited substantially superior understanding of infection prevention protocols, namely 43% higher than the control group (M=54.7; SD=12.1; t(846)=18.42; p<0.001; d=2.31). Structural equation modeling confirmed learning capacity as a significant partial mediator (β=0.52; p<0.001), with an indirect effect reaching 35.4% and a 95% CI range of 28.6-42.1%. Mindfulness-based psychoeducational interventions were shown to enhance nosocomial risk identification abilities by 38.7% (F(2,564)=42.18; p<0.001; η²=0.41) while reducing clinical anxiety by 31.2% (t(382)=9.84; p<0.001). These findings extend the frameworks proposed by Song (2024) and Schutte et al. (2025), which primarily emphasize cognitive aspects, by demonstrating that the integration of psychological dimensions yields a multidimensional predictive model explaining 64.3% of the variance in risk management competence (R²=0.643; F(5,841)=304.76; p<0.001), surpassing conventional models that account for only 38-45% of the variance.
The Construct of Health Communication Effectiveness and Its Dimensions: A Confirmatory Factor Analysis within Hospital Settings in Middle Eastern Conflict Zones Suranta Bill Fatric Ginting; Eldha Novarina Tarigan; Joyce Yulianti Silalahi; Luthfiah Mawar; M. Agung Rahmadi; Helsa Nasution
International Journal of Public Health Excellence (IJPHE) Vol. 5 No. 2 (2026): January-May
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijphe.v5i2.1790

Abstract

This study aims to empirically substantiate the dimensional structure of health communication effectiveness in hospitals operating within conflict zones in the Middle East through a Confirmatory Factor Analysis (CFA) approach. Secondary data were compiled from 847 medical records and patient surveys drawn from twelve hospitals in Syria, Iraq, and Yemen between 2019 and 2023. The six-dimension CFA model demonstrated exceptionally robust statistical adequacy, indicated by χ²/df = 2.134, CFI = 0.954, TLI = 0.947, RMSEA = 0.042 (90% confidence interval: 0.038-0.046), and SRMR = 0.039. Information clarity emerged as the strongest dimension with a factor loading of λ = 0.891, followed by provider empathy, responsiveness, communication competence, accessibility, and cultural sensitivity, all of which were significant at p < 0.001. Construct reliability was high, with CR = 0.943 and AVE = 0.735. These findings reinforce the work of Epstein et al. (2010) and Street et al. (2009) on the critical importance of patient-centered communication, while extending the current discourse by integrating cultural sensitivity and trauma-informed communication principles that have not yet been examined in conflict settings. This study offers a novel contribution by comprehensively validating the health communication construct in the context of extreme armed conflict
Co-Authors Agustina Bangun Eldha Novarina Tarigan Jamiluddin Marpaung Joyce Yulianti Silalahi Luthfiah Mawar Luthfiah Mawar M. Agung Rahmadi M. Agung Rahmadi Nuraini Nuraini Nurhanifah Nurzahara Sihombing Ritonga, Hasnun Jauhari Sarah Milah Ulfa Tanjung Sopian Ilyas Suranta Bill Fatric Ginting