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All Journal Jurnal Konseling dan Pendidikan International Journal Of Health And Social Behavior
Helsa Nasution
Universitas Alwashliyah
Education Health Professions Nursing Public Health

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Model of public service satisfaction in PTKIN based on spirituality and islamic relational ethics Nurhanifah; Hasnun Jauhari Ritonga; M. Agung Rahmadi; Helsa Nasution
Jurnal Konseling dan Pendidikan Vol. 14 No. 2 (2026): JKP
Publisher : Indonesian Institute for Counseling, Education and Therapy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/1216700

Abstract

This study investigates the public service model in State Islamic Higher Education Institutions (PTKIN) through the perspective of Islamic public relations communication by adopting a mixed-methods design that synthesizes evidence from a field survey (n=384 respondents from UIN Surabaya, UIN Malang, UIN Jakarta, and UIN Banten) and a meta-analysis of 47 published studies conducted during the 2018–2024 period. The Confirmatory Factor Analysis (CFA) results demonstrated a measurement model exhibiting an excellent level of goodness of fit (χ²/df = 2.184, CFI = 0.964, TLI = 0.958, RMSEA = 0.056, SRMR = 0.042). Furthermore, the findings reveal that service spirituality (factor loading=0.847, CR=0.912, AVE=0.675) and Islamic relational ethics (factor loading=0.823, CR=0.898, AVE=0.638) function as significant predictors of stakeholder satisfaction (β=0.514, p<0.001; β=0.398, p<0.001). Meta-analytic validation further substantiates these relationships, indicating aggregate effect sizes of r = 0.624 (95% CI: 0.587–0.658) for spirituality and r = 0.571 (95% CI: 0.531–0.609) for relational ethics. These findings corroborate the results while simultaneously establishing the novelty of the present study by demonstrating that the dimension of qaulan karima (β=0.287) exerts a stronger influence than qaulan layyina (β=0.219) within the context of PTKIN service delivery. The developed structural model accounts for 68.4% of the variance in service satisfaction, surpassing the 54.7%. The theoretical implications of this study reaffirm the relevance of the Service-Dominant Logic framework within Islamic Public Relations, wherein the dimensions of ta'awun and at-tasyir operate as distinctive cultural mediators within Indonesia's Islamic higher education ecosystem.
Nosocomial Disease Risk Management Through the Opti-mization of Mental Health and Learning Capacity among Health Education Students Agustina Bangun; Luthfiah Mawar; M. Agung Rahmadi; Helsa Nasution; Nurzahara Sihombing; Sarah Milah Ulfa Tanjung; Sopian Ilyas; Jamiluddin Marpaung; Nuraini Nuraini
International Journal of Health and Social Behavior Vol. 3 No. 1 (2026): February: International Journal of Health and Social Behavior
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhsb.v3i1.605

Abstract

This meta-analytic study aims to comprehensively examine the relationship between mental health, learning capacity among health education students, and competencies in nosocomial disease risk management through cross-contextual empirical synthesis. An analysis of 47 studies involving 12,847 participants from 15 countries demonstrates a strong, statistically significant association between students' mental health and competencies in nosocomial infection prevention, as reflected by a correlation coefficient of r=0.68 (p<0.001) and a 95% confidence interval of 0.61-0.74. Students with high mental health scores (M=78.4; SD=8.2) exhibited substantially superior understanding of infection prevention protocols, namely 43% higher than the control group (M=54.7; SD=12.1; t(846)=18.42; p<0.001; d=2.31). Structural equation modeling confirmed learning capacity as a significant partial mediator (β=0.52; p<0.001), with an indirect effect reaching 35.4% and a 95% CI range of 28.6-42.1%. Mindfulness-based psychoeducational interventions were shown to enhance nosocomial risk identification abilities by 38.7% (F(2,564)=42.18; p<0.001; η²=0.41) while reducing clinical anxiety by 31.2% (t(382)=9.84; p<0.001). These findings extend the frameworks proposed by Song (2024) and Schutte et al. (2025), which primarily emphasize cognitive aspects, by demonstrating that the integration of psychological dimensions yields a multidimensional predictive model explaining 64.3% of the variance in risk management competence (R²=0.643; F(5,841)=304.76; p<0.001), surpassing conventional models that account for only 38-45% of the variance.
Co-Authors Agustina Bangun Jamiluddin Marpaung Luthfiah Mawar M. Agung Rahmadi Nuraini Nuraini Nurhanifah Nurzahara Sihombing Ritonga, Hasnun Jauhari Sarah Milah Ulfa Tanjung Sopian Ilyas