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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Mustaruddin
Universitas Tanjungpura
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DIGITAL HUMAN RESOURCE MANAGEMENT AND INNOVATIVE WORK BEHAVIOR OF PONTIANAK CITY ASN IN IMPROVING THE QUALITY OF PUBLIC SERVICES: THE ROLE OF CHANGE READINESS AND TECHNOLOGY SUPPORT Romawi Marthin; Nur Afifah; Mustaruddin; Titik Rosnani
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Digital transformation in the public sector encourages government organizations to develop Digital Human Resource Management (Digital HRM) practices that are not only oriented towards administrative efficiency but also towards the formation of innovative work behavior of ASN. This study aims to analyze the influence of Digital HRM on Innovative Work Behavior (IWB) of ASN and its implications for the quality of public services by considering the role of readiness to change and technological support in ASN Pontianak City Government. The study uses a quantitative approach with an explanatory research design. Data were collected through a survey of 200 ASN and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Digital HRM has a positive and significant effect on Innovative Work Behavior of ASN. Readiness to change is proven to mediate the relationship between Digital HRM and innovative behavior of ASN, while technological support has a direct effect on innovative behavior but is unable to strengthen the relationship between Digital HRM and Innovative Work Behavior in a moderating manner. This study also found that Innovative Work Behavior has the strongest influence on the quality of public services, while the direct effect of Digital HRM on the quality of public services is not significant. These findings indicate that the success of digital bureaucratic transformation is determined not only by technological systems, but also by the psychological readiness of civil servants (ASN) and the organization's ability to build a culture of public service innovation. This research provides a theoretical contribution by integrating technological and organizational behavior perspectives to explain digital HRM transformation in the public sector.
WORKLOAD AND BURNOUT AMONG HEALTHCARE WORKERS: THE ROLE OF WORK-FAMILY CONFLICT AS A MEDIATOR AND HUMAN RESOURCE MANAGEMENT RESOURCES AS BUFFERS: A SYSTEMATIC REVIEW Jurianto Gambir; Nur Afifah; Mustaruddin; Titik Rosnani
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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This systematic review examines the relationship between workload and burnout among healthcare workers, with work-family conflict (WFC) as a mediating mechanism and HRM resources as buffering factors. Following PRISMA guidelines, English-language studies published between 2015 and 2026 were screened, and 23 articles met the inclusion criteria. Of these, 21 reported a positive association between high workload and burnout, especially emotional exhaustion. Among 16 studies assessing WFC, 14 identified it as a mediator. Additionally, 18 studies found that organizational support, supportive leadership, family-friendly policies, adequate staffing, and positive work climates reduced burnout. Burnout thus reflects interacting work demands, family conflict, and organizational resources
Co-Authors Jurianto Gambir Nur Afifah Romawi Marthin Titik Rosnani