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All Journal Eduvest - Journal of Universal Studies Jesocin : Journal of Jabar Economic Society Networking Forum Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society
Rulia
Universitas Sangga Buana Bandung
Religion Aerospace Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Industrial & Manufacturing Engineering Library & Information Science Neuroscience Social Sciences

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Improving Traditional Health Services Through Kinesiotherapy in an Effort to Reduce the Number of Musculoskeletal Patient Referrals at the Binanaga Mamuju Community Health Center in West Sulawesi Erna Kena; Vip Paramarta; Rulia; Ayu Laili Rahmiyati; Farida Yuliaty
Eduvest - Journal of Universal Studies Vol. 6 No. 3 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i3.52358

Abstract

This study aims to analyze the effectiveness of kinesiotherapy as an innovation in traditional health services at the Binanaga Community Health Center, Mamuju, West Sulawesi, as well as its role in reducing the number of referrals for patients with musculoskeletal disorders and increasing patient satisfaction. This study uses a qualitative approach with in-depth interviews and participatory observation involving traditional health workers and patients receiving kinesiotherapyservices. The results show that the implementation of kinesiotherapy is effective and in accordance with applicable operational standards. Kinesiotherapy has a significant impact in reducing pain in patients, increasing satisfaction with services, and contributing to a decrease in the number of referrals to advanced health care facilities. This service also presents challenges, such as limited facilities, restricted service space, and the need for further training for health workers to maintain service quality. The research findings confirm that kinesiotherapy, as part of traditional health services, can serve as an effective initial treatment alternative at the primary care level, with clear clinical benefits and patient satisfaction. In addition, the sustainability of this service requires institutional support, improved infrastructure, and strengthened regulations. This study provides an empirical basis for the development of kinesiotherapy services and their integration into the public health system.
The Influence of Speed of Service Time, Officer Competence, Facilities and Infrastructure on Service Quality and Its Impact on Customer Satisfaction(Study on Services at the Jambi Provincial Health Laboratory Center) Rendra Ferdiyan; Farida Yuliaty; Rulia
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 5 (2024): JESOCIN - April
Publisher : Organisasi Masyarakat Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aimed to analyze the direct and indirect effects of the speed of service time, the competence of officers, and facilities and infrastructure on customer satisfaction which was mediated by service quality. The research was conducted at the Technical Services Unit of Jambi Provincial Health Laboratory Center. The populations in this study were customers who used services at the Technical Services Unit of Jambi Provincial Health Laboratory Center. The sample in this study was selected using the accidental sampling method, which were service users of Technical Services Unit of Jambi Provincial Health Laboratory Center whom were met by researchers randomly. In this research, data analysis used the Partial Least Square (PLS) approach. The research results showed that: speed of service time, and facilities and infrastructure had a direct influence on service quality and customer satisfaction, while officer competency had a direct influence on service quality but has no direct influence on customer satisfaction. Meanwhile, speed of service time and officer competency had indirect influence on customer satisfaction which was mediated by service quality, while facilities and infrastructure did not have indirect influence on customer satisfaction which was mediated by service quality.
The Influence of Speed of Service Time, Officer Competence, Facilities and Infrastructure on Service Quality and Its Impact on Customer Satisfaction(Study on Services at the Jambi Provincial Health Laboratory Center) Rendra Ferdiyan; Farida Yuliaty; Rulia
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 5 (2024): JESOCIN - April
Publisher : Organisasi Masyarakat Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aimed to analyze the direct and indirect effects of the speed of service time, the competence of officers, and facilities and infrastructure on customer satisfaction which was mediated by service quality. The research was conducted at the Technical Services Unit of Jambi Provincial Health Laboratory Center. The populations in this study were customers who used services at the Technical Services Unit of Jambi Provincial Health Laboratory Center. The sample in this study was selected using the accidental sampling method, which were service users of Technical Services Unit of Jambi Provincial Health Laboratory Center whom were met by researchers randomly. In this research, data analysis used the Partial Least Square (PLS) approach. The research results showed that: speed of service time, and facilities and infrastructure had a direct influence on service quality and customer satisfaction, while officer competency had a direct influence on service quality but has no direct influence on customer satisfaction. Meanwhile, speed of service time and officer competency had indirect influence on customer satisfaction which was mediated by service quality, while facilities and infrastructure did not have indirect influence on customer satisfaction which was mediated by service quality.
Co-Authors Ayu Laili Rahmiyati Erna Kena Farida Yuliaty Rendra Ferdiyan Vip Paramarta