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All Journal Eduvest - Journal of Universal Studies Jurnal Mahasiswa Ilmu Kesehatan
Ayu Laili Rahmiyati
Universitas Sangga Buana Bandung
Aerospace Engineering Computer Science & IT Health Professions Neuroscience Nursing Public Health Social Sciences

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Improving Traditional Health Services Through Kinesiotherapy in an Effort to Reduce the Number of Musculoskeletal Patient Referrals at the Binanaga Mamuju Community Health Center in West Sulawesi Erna Kena; Vip Paramarta; Rulia; Ayu Laili Rahmiyati; Farida Yuliaty
Eduvest - Journal of Universal Studies Vol. 6 No. 3 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i3.52358

Abstract

This study aims to analyze the effectiveness of kinesiotherapy as an innovation in traditional health services at the Binanaga Community Health Center, Mamuju, West Sulawesi, as well as its role in reducing the number of referrals for patients with musculoskeletal disorders and increasing patient satisfaction. This study uses a qualitative approach with in-depth interviews and participatory observation involving traditional health workers and patients receiving kinesiotherapyservices. The results show that the implementation of kinesiotherapy is effective and in accordance with applicable operational standards. Kinesiotherapy has a significant impact in reducing pain in patients, increasing satisfaction with services, and contributing to a decrease in the number of referrals to advanced health care facilities. This service also presents challenges, such as limited facilities, restricted service space, and the need for further training for health workers to maintain service quality. The research findings confirm that kinesiotherapy, as part of traditional health services, can serve as an effective initial treatment alternative at the primary care level, with clear clinical benefits and patient satisfaction. In addition, the sustainability of this service requires institutional support, improved infrastructure, and strengthened regulations. This study provides an empirical basis for the development of kinesiotherapy services and their integration into the public health system.
Pengaruh Budaya Keselamatan Pasien dan Efisiensi Waktu Pelayanan Terhadap Kepuasan Pasien Serta Implikasinya Terhadap Citra Puskesmas Kubu 1 Karangasem De Luh Pratiwi Angganing Lestari; Ony Djogo; Ayu Laili Rahmiyati
Jurnal Mahasiswa Ilmu Kesehatan Vol. 4 No. 3 (2026): Jurnal Mahasiswa Ilmu Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/jumkes.v4i3.4091

Abstract

This study aimed to analyze the effects of patient safety culture implementation and service time efficiency on patient satisfaction and their implications for the image of Puskesmas Kubu 1 Karangasem. This study employed a quantitative explanatory approach with a cross-sectional design. Data were collected through questionnaires administered to outpatients at Puskesmas Kubu 1 Karangasem. The study involved 422 respondents selected through consecutive sampling. Data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method in SmartPLS 4 to examine the direct and indirect effects among the variables. The results showed that patient safety culture had a positive and significant effect on patient satisfaction, with a path coefficient of 0.682, a t-statistic of 11.282, and a p-value of 0.000. Service time efficiency also had a positive and significant effect on patient satisfaction, with a path coefficient of 0.163, a t-statistic of 2.408, and a p-value of 0.016. Patient satisfaction had a positive and significant effect on the image of the Puskesmas, with a path coefficient of 0.907, a t-statistic of 20.275, and a p-value of 0.000. The mediation analysis showed that patient safety culture affected the image of the Puskesmas through patient satisfaction, with a coefficient of 0.619, t-statistics of 8.254, and p-values of 0.000, while service time efficiency affected the image of the Puskesmas through patient satisfaction, with a coefficient of 0.148, t-statistics of 2.426, and p-values of 0.015. The R-Square value was 0.507 for patient satisfaction and 0.823 for the image of the Puskesmas. Thus, improving patient safety culture and service time efficiency can increase patient satisfaction, which in turn strengthens the positive image of Puskesmas Kubu 1 Karangasem.
Co-Authors De Luh Pratiwi Angganing Lestari Erna Kena Farida Yuliaty Ony Djogo Rulia Vip Paramarta