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All Journal JDP (Jurnal Dinamika Pemerintahan)
Ersa Falena Fitri
Universitas Singaperbangsa Karawang
Humanities Social Sciences

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ANALISA KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK DIBIDANG KESEHATAN: (Studi Kasus Puskesmas Babelan 1) Fani Sahabi'ah; Bilqis Anas Thalib; Ersa Falena Fitri; Zaeicha Putri Rahmawanti
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 8 No 02 (2025): Agustus 2025
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v8i02.6085

Abstract

Health services are a form of public service which is an activity or series of activities in order to fulfill service needs in accordance with statutory regulations for every citizen provided by public service providers established based on law for public service activities. The aim of conducting research at Babelan 1 Community Health Center is to determine the standard of health services available at Babelan 1 Community Health Center, so that services to the community can run optimally and the level of public health can increase. In this research, the researcher used a descriptive research method with a qualitative approach and used data collection techniques through interviews and documentation carried out at the Babelan Community Health Center 1. The results of the research showed that the quality of public services greatly influences community satisfaction, the researcher emphasized aspects: tangible, empathy, reliability, responsiveness and assurance to analyze public satisfaction with public services.
PERAN PEMERINTAH DAERAH MELALUI CABANG DINAS PENDIDIKAN WILAYAH II DALAM MENANGANI KETERBATASAN SMA NEGERI DI KOTA DEPOK PROVINSI JAWA BARAT Bilqis Anas Thalib; Fani Sahabi’ah; Ersa Falena Fitri; Zeicha Putri Rahmawanti
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 8 No 02 (2025): Agustus 2025
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v8i02.6086

Abstract

This study aims to analyze the role of the Depok City Government, specifically the Branch Office of the West Java Provincial Education Office II, in addressing the limitations of public high schools (SMA) in the city. The background of the issue raised is the imbalance between the number of students wishing to continue to SMA and the limited capacity of public schools, resulting in thousands of students being unable to be admitted to public SMA. This research uses a qualitative method with data collection techniques including interviews, observations, and documentation. The findings show that the government plays a role as a facilitator by providing adequate educational facilities, as a regulator by implementing zoning systems and affirmative action routes, and as a catalyst by encouraging the development of new schools and the implementation of hybrid learning methods. However, significant challenges remain related to the shortage of public schools, which cannot be fully addressed by only providing grants or scholarships. This study concludes that the addition of public high schools in Depok City and improvements in the zoning system are crucial to addressing the educational challenges.
ANALISIS PENERAPAN BIG DATA DALAM ADMINISTRASI SURAT MENYURAT: STUDI KASUS DI KANTOR DESA TELUKJAMBE KABUPATEN KARAWANG Ersa Falena Fitri; Lukmanul Hakim; Kariena Febriantin; Fani Sahabi’ah
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 8 No 02 (2025): Agustus 2025
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v8i02.6087

Abstract

The implementation of governance and politics involves several essential components, including supervision, development empowerment, and public services. In this context, public service deliveryparticularly those related to matters of public interest, such as administrative management and correspondence deserves special attention. This study aims to analyze the application of big data in correspondence services at the Telukjambe Village Office. Using a qualitative approach through interviews, observations, and documentation, the study found that the use of information technology has not yet been fully optimized, with many procedures still carried out manually. This condition affects the efficiency and effectiveness of services and highlights the importance of utilizing existing and acquired data at the Telukjambe Village Office to ensure proper adherence to regulations.The findings reveal that the government apparatus at the Telukjambe Village Office has not yet achieved optimal performance in terms of service mechanisms, service efficiency, service accuracy, and staff competence in implementing technology. Several processes remain conventional, limiting the potential benefits of technological adoption. The lack of technology utilization results in slow recording and archiving processes, which are also vulnerable to data loss.Therefore, the development of a digital-based information system is urgently needed to enhance the quality of administrative services at the Telukjambe Village Office, making them more responsive, efficient, and transparent.
Co-Authors Bilqis Anas Thalib Fani Sahabi'ah Fani Sahabi’ah Febriantin, S.IP., M.IPol., Kariena Lukmanul Hakim Hakim Zaeicha Putri Rahmawanti Zeicha Putri Rahmawanti