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All Journal Jurnal Kebijakan Publik JDP (Jurnal Dinamika Pemerintahan)
Jovanscha Qisty Adinda
Universitas Padjadjaran
Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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PENGELOLAAN ARSIP INAKTIF DI DIREKTORAT PENGELOLAAN DATA DAN PENYAJIAN INFORMASI APARATUR SIPIL NEGARA, BADAN KEPEGAWAIAN NEGARA: Shakira Anesia; Saifullah Zakaria; Jovanscha Qisty Adinda
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 01 (2026): Januari 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i01.7506

Abstract

Archives play a crucial role in an institution. They serve as a means of storing, managing, and providing information and documents. The purpose of this study is to analyze the management of inactive archives within the Directorate of Data Management and Information Presentation of the State Civil Service, National Civil Service Agency. This study is a qualitative study with data collection methods through observation during internships, interviews, and library research. The results of this study indicate that the management of inactive archives within the Directorate of Data Management and Information Presentation of the State Civil Service has not been running optimally due to several obstacles that hinder the management of inactive archives. These obstacles include a lack of human resources, the presence of inactive archives that have not been resolved in previous years, resulting in a buildup of archive workloads and an archivist's workload that is not in accordance with their duties and functions. Therefore, the National Civil Service Agency (BKN) has conducted employee recruitment, but this is still insufficient to meet the existing shortage. Therefore, it is necessary to evaluate and procure human resources according to the needs of the work unit, procure supporting staff, and review the employee workload with existing human resources.
MEDIA MONITORING PROCEDURES AS A PUBLIC RELATIONS TOOL IN THE WEST JAVA PROVINCIAL HOUSE OF REPRESENTATIVES: TATA LAKSANA MEDIA MONITORING SEBAGAI INSTRUMEN KEHUMASAN DI DEWAN PERWAKILAN RAKYAT DAERAH PROVINSI JAWA BARAT Ahmad Anwar Ripa'i; Saifullah Zakaria; Jovanscha Qisty Adinda
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 01 (2026): Januari 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i01.7510

Abstract

  Digital transformation demands that government public relations be adaptive in managing the flow of information through media monitoring activities. This study analyzes the media monitoring procedures in the West Java Provincial Council (DPRD), which are deemed suboptimal due to their manual operation and the absence of technical regulations. Using George C. Edwards III's Policy Implementation Theory approach, this qualitative descriptive study uncovered an implementation paradox. Key findings indicate that implementers' dispositions are very positive, with a strong work ethic. However, their effectiveness is hampered by a weak bureaucratic structure resulting from the absence of Standard Operating Procedures (SOPs). This results in a lack of clarity in the communication of instructions and resource inefficiencies due to slow, manual work methods. This study concludes that formalizing procedures through the development of SOPs and digital transformation are absolutely necessary to transform the media monitoring function from an administrative routine into a strategic intelligence instrument for DPRD leaders
Efektivitas Tata Kelola Pengaduan Masyarakat: Studi Implementasi Kebijakan di Dinas Perindustrian dan Perdagangan Provinsi Jawa Barat Maura Shalsabila Aderis; Ivan Darmawan; Jovanscha Qisty Adinda
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 01 (2026): Januari 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i01.7529

Abstract

Public complaint management is an important instrument in ensuring accountability and the quality of public services. However, in practice, many local government agencies still face obstacles in managing public complaints effectively. This study aims to analyze the effectiveness of public complaint governance at the Department of Industry and Trade of West Java Province using George C. Edward III’s policy implementation theory as an analytical framework.This study employs a qualitative method with a descriptive approach. Data were collected through in-depth interviews, observations, and document analysis, and were analyzed inductively based on four policy implementation variables: communication, resources, disposition, and bureaucratic structure.The findings indicate that public complaint governance has not been implemented effectively. The main obstacles include weak policy transmission and socialization, a mismatch between human resource competencies and assigned tasks, and the lack of internalization of Standard Operating Procedures (SOPs) as operational guidelines. In addition, organizational role distortion occurs due to the transfer of technical complaint handling to the Public Relations unit.This study concludes that strengthening internal regulations and enhancing the capacity of government officials are key prerequisites for realizing accountable and responsive public complaint governance.
TATA LAKSANA EVALUASI SISTEM APLIKASI MANG BAGJA DI SEKRETARIAT DAERAH KOTA BANDUNG Tubagus Azkal Ersa Azkiya; Saifullah Zakaria; Jovanscha Qisty Adinda
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 01 (2026): Januari 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i01.7546

Abstract

Bureaucratic reform efforts aim to enhance accountability and transparency in the administration of local government. The Bandung City Government has implemented the MANG BAGJA application system as a supporting instrument for evaluating civil servant (ASN) performance. However, in practice, evaluations of this system still reveal several issues, particularly related to user experience, the accuracy of performance data, and a tendency toward predominantly administrative use.This study aims to analyze the governance of the evaluation of the MANG BAGJA application system within the Regional Secretariat of Bandung City, with an emphasis on the perspective of ASN users. The research employs a descriptive qualitative approach, with data collected through in-depth interviews, observation, and documentation. Data analysis is conducted using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework, positioned as a qualitative conceptual framework, focusing on the constructs of performance expectancy and social influence.The findings indicate that the use of the MANG BAGJA application by ASN is not yet fully based on perceived benefits for improving performance, but is still largely influenced by administrative demands, leadership directives, and bureaucratic work norms. This condition results in the system’s evaluative function not being optimally utilized to substantively support ASN performance assessment.This study highlights the importance of user experience–based system evaluation in the governance of government applications. The findings are expected to serve as a basis for improving the governance of ASN performance evaluation systems so that they are more oriented toward work benefits, accountability, and the quality of personnel decision-making.
EFEKTIVITAS PENYELENGGARAAN KEPROTOKOLAN DI PEMERINTAH PROVINSI JAWA BARAT: Adinda Syaila Ramadhanty; Ivan Darmawan; Jovanscha Qisty Adinda
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 01 (2026): Januari 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i01.7572

Abstract

The implementation of protocol is a fundamental element in maintaining the image and authority of leaders and the organization itself. Although the 2023 Government Agency Performance Report (LKIP) shows excellent satisfaction with protocol services, the facts on the ground indicate operational inefficiencies in the form of technical communication barriers, workload imbalances, and high dependence on tacit knowledge. This study aims to analyze the level of effectiveness, identify determining factors, and assess the improvement strategies that have been implemented by the protocol department at the West Java Provincial Secretariat Leadership Administration Bureau. This study uses a qualitative method with an evaluative approach, as well as Richard M. Steers' theory of organizational effectiveness, which covers four aspects, namely Goal Attainment, Internal Process, Employee Satisfaction, and Organizational Flexibility. The results show that the effectiveness of the protocol is asymmetrical. Protocol proved to be highly effective in terms of goal attainment and organizational flexibility due to motivating factors, as evidenced by the 90% success rate of core events and the ability to meet objectives. However, there were inhibiting factors that resulted in moderate effectiveness in terms of internal processes and employee satisfaction due to communication bottlenecks and deviations in logistical support aspects of up to 60%. This system serves to digitize protocol work systems through Digital Pocket Books, secure tactical command channels, and ensure data-based performance accountability.
GOVERNANCE OF PUBLIC SERVICE COMPLAINT HANDLING THROUGH THE JABAR SABER HOAKS Aisha Kamilah Manliati; Ivan Darmawan; Jovanscha Qisty Adinda
Jurnal Kebijakan Publik Vol 17, No 1 (2026)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v17i1.8967

Abstract

Public service complaints are an important instrument in realizing transparent, participatory, and accountable governance. This study aims to analyze the governance of public service complaints through the Jabar Saber Hoax website as a communication medium between the community and the West Java Provincial Government. The research method used was qualitative descriptive with data collection techniques in the form of observation, interviews, and documentation during the internship at the Jabar Saber Hoax Unit. The result of the study show that the Jabar Saber Hoax website supporting transparency, public participation, and accurate information delivery through a digital-based complaint system. In its implementation, there are still several obstacles, such as limitation of people’s digital literacy, delays in responding to complaints, and limited supporting features on the website. Therefore, it is necessary to strengthen the complaint management system, increase human resources and develop more inclusive and resnponsive features to increase the effectiveness of public service complaint and strengthen public trust in digital-based government services. this study highlights the importance of integrating inter-agency coordination and adopting adaptive governance approaches to ensure faster and more effective complaint resolution. The utilization of data analytics and feedback mechanisms can also enhance decision-making processes and improve service quality continuously. In addition, strengthening public outreach and digital education programs is crucial to ensure that all segments of society can access and utilize the platform effectively.
PENGELOLAAN PENGADUAN FISIK SP4N-LAPOR! DALAM TATA KELOLA LAYANAN PUBLIK PADA DEPUTI PELAYANAN PUBLIK KEMENPANRB Ana Khoerunnisa; Novie Indrawati Sagita; Jovanscha Qisty Adinda
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 02 (2026): Agustus 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i02.7522

Abstract

Public complaint management is an essential instrument in realizing transparent, responsive, and accountable public service governance. This study examines the management of physical complaints through the National Public Service Complaint Management System (SP4N-LAPOR!) at the Assistant Deputy for Public Participation Empowerment, Ministry of Administrative and Bureaucratic Reform. The main issues addressed include the implementation of physical complaint governance, the challenges encountered, and the efforts undertaken to support effective public service governance. This research aims to analyze the process of managing physical complaints, identify administrative and technical obstacles, and assess its contribution to improving public service quality. A descriptive qualitative method was employed through observation, interviews, and document analysis conducted during field practice activities. The findings indicate that physical complaint management has been directed toward integration into SP4N-LAPOR! through structured stages, including receipt, verification, classification, disposition, and follow-up. Nevertheless, several challenges remain, such as reliance on manual processes, limited human resources, and suboptimal data integration. Improvement efforts have been carried out through strengthened coordination, utilization of complaint data for evaluation purposes, and adjustment of work patterns in line with Electronic-Based Government System principles. Overall, the management of physical complaints through SP4N-LAPOR! plays a strategic role in enhancing public participation and supporting continuous improvement in public service governance.
EFEKTIVITAS TIM GUBERNUR SEBAGAI WAKIL PEMERINTAH PUSAT DALAM MENGAWAL PELAKSANAAN DEKONSENTRASI DI PROVINSI JAWA BARAT Padly Yasin Fadillah; Novie Indrawati Sagita; Jovanscha Qisty Adinda
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 02 (2026): Agustus 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i02.7524

Abstract

Deconcentration, as an instrument for central local policy coordination, requires consistent, accountable, and adaptive oversight. This study addresses the problem of suboptimal effectiveness of the Governor as the Central Government’s Representative (GWPP) Team in West Java in overseeing deconcentrated functions, particularly regarding field implementation consistency, process efficiency, and the uneven substance and supporting evidence of reports. The study aims to assess the GWPP Team’s effectiveness using Gibson, Ivancevich, and Donnelly’s (2003) organizational effectiveness framework across five dimensions (production, adaptation, efficiency, satisfaction, and development) and to identify enabling and constraining factors. A descriptive qualitative approach was employed, drawing on internship-based observation, interviews, literature review, and document analysis, including the use of the SIP-GWPP reporting system integrated with E-Monev Adwil. The findings indicate that the GWPP Team is generally effective in meeting reporting accountability requirements and producing verifiable administrative outputs; however, effectiveness remains below optimal due to fiscal dynamics and financial administrative adjustments, inconsistent report quality, and limitations in internal governance and human resource competencies. Strong regulatory foundations, integrated digital reporting, and strengthened intergovernmental coordination serve as key enablers, while internal work mechanisms (reward/punishment), budget constraints, and competency gaps constitute major barriers. The study underscores the need for standardized work procedures, budget risk management, and needs-based capacity development to enhance sustainable deconcentration oversight and central local coordination.
EFEKTIVITAS MEDIA SOSIAL INSTAGRAM JABAR SABER HOAKS DALAM MENURUNKAN TINGKAT HOAKS DI JAWA BARAT Azzahra Hafidhah Rasyid; Ivan Darmawan; Jovanscha Qisty Adinda
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 02 (2026): Agustus 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i02.7641

Abstract

The high production and dissemination of false information in the digital sphere require the government to implement public communication strategies that are fast, accurate, and adaptive. Instagram has become one of the primary channels utilized by Jabar Saber Hoaks to deliver clarifications, disseminate verified information, and provide digital literacy education to the public. This study aims to analyze the effectiveness of the use of Instagram by Jabar Saber Hoaks in reducing the spread of hoaxes in West Java. This research employed a qualitative descriptive approach. Data were collected through observation, interviews, literature review, and documentation. The informants consisted of Jabar Saber Hoaks social media managers who are directly involved in content production, issue monitoring, and interaction with the public. The analysis of effectiveness refers to Steers’ organizational effectiveness theory, which includes the dimensions of goal attainment, integration, and adaptation. The results indicate that the use of Instagram by Jabar Saber Hoaks has been effective in operational aspects, particularly in detecting and clarifying circulating hoaxes. However, its effectiveness in reducing hoaxes from a preventive perspective has not been fully achieved. This is reflected in the still high number of hoax findings and the relatively low level of audience engagement in several educational contents. In terms of integration, positive responses from the public demonstrate emerging trust, although two-way communication has not yet been optimal. Meanwhile, in the dimension of adaptation, Jabar Saber Hoaks is considered capable of adjusting its monitoring strategies and issue focus according to the dynamics of the digital environment. Based on these findings, this study recommends strengthening participatory approaches through the development of Instagram-based interactive services to enhance information accessibility, digital literacy, and responsiveness to public needs.
Co-Authors Adinda Syaila Ramadhanty Ahmad Anwar Ripa'i Aisha Kamilah Manliati Ana Khoerunnisa Azzahra Hafidhah Rasyid Ivan Darmawan Maura Shalsabila Aderis Novie Indrawati Sagita Padly Yasin Fadillah Saifullah Zakaria Shakira Anesia Tubagus Azkal Ersa Azkiya