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All Journal Golden Ratio of Community Services and Dedication Golden Ratio of Law and Social Policy Review (GRLSPR) Golden Ratio of Taxation Studies
O. Okparizan
Universitas Maritim Raja Ali Haji
Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Digital Governance in Public Procurement in an Archipelagic Region: The Case of Bintan Regency Hendra Saputra; O. Okparizan; Dedy Afrizal
Golden Ratio of Community Services and Dedication Vol. 6 No. 2 (2026): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grcsd.v6i2.2305

Abstract

Digital transformation within the public sector has driven a shift in procurement systems from manual procedures toward electronic-based services. One manifestation of this digitalization is the adoption of the e-Catalogue system in local government procurement processes. This study aims to examine the use of the e-Catalogue in supporting the transformation of procurement governance from a digital governance perspective in the Government of Bintan Regency. A qualitative approach with a descriptive method was employed. Data were collected through interviews, observation, and documentation involving officials engaged in the local government procurement process. The findings indicate that the use of the e-Catalogue contributes to accelerating procurement administrative processes, improving access to information on products and suppliers, and enhancing transparency and oversight, as all activities are digitally recorded. The implementation of the electronic system also encourages a shift in bureaucratic work patterns toward more structured and information technology–based practices. The effectiveness of e-Catalogue implementation is influenced by system usability, officials’ experience, socialization and training support from the procurement service unit (LPSE), and government policies on procurement digitalization. However, several challenges remain, including internet network disruptions, server instability, and varying levels of digital competency among officials in operating the system. The archipelagic geographic conditions further affect the quality of regional digital infrastructure. This study emphasizes that the adoption of the e-Catalogue is not merely a technical administrative innovation, but also reflects a broader transformation of governance toward a more efficient, transparent, and accountable digital government system.
Analyzing the Implementation of Medical Workers’ Rights Policy in a Public Hospital: Evidence from Tanjungpinang City through the Edwards III Theory Tessa Citrani; Nur Ilmiah Rivai; O. Okparizan
Golden Ratio of Law and Social Policy Review Vol. 5 No. 2 (2026): January - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grlspr.v5i2.2076

Abstract

Medical personnel are strategic actors in the healthcare system who face heavy workloads, legal risks, and complex professional demands, making the protection of their rights essential. This study analyzes the implementation of policies on the fulfillment of medical personnel’s rights under Article 721 of Government Regulation Number 28 of 2024 at RSUD Kota Tanjungpinang. Using a descriptive qualitative approach within a constructivist paradigm, data were collected through in-depth interviews, document analysis, and internal hospital regulations. The data were analyzed using the Miles, Huberman, and Saldaña interactive model and interpreted through the Edwards III policy implementation framework. The findings show that the fulfillment of medical personnel’s rights has been carried out normatively and administratively, but remains not fully optimal in practice. Basic rights, such as social security and occupational safety, are relatively well fulfilled, while strategic rights particularly legal protection, fair compensation, professional recognition, and career development opportunities still face challenges. Key obstacles include limited policy communication, budget and human resource constraints, varying commitment among implementers, and bureaucratic structures that have not fully supported institutional protection. This study concludes that effective fulfillment of medical personnel’s rights requires not only adequate regulations but also stronger institutional capacity and policy implementation at the hospital level.
Tanjak Lobam Service Innovation for Regional Tax Compliance in Bintan Industrial Estate Yuri Aditya Surya; Fitri Kurnianingsih; O. Okparizan
Golden Ratio of Taxation Studies Vol. 6 No. 2 (2026): June - November
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grts.v6i2.2490

Abstract

This study analyzes the service innovation of the Tanjak Lobam Tax Compliance Movement (Gerakan Taat Pajak Lobam) implemented in the Bintan Industrial Estate (Bintan Inti Industrial Estate/BIIE), Bintan Regency, using Everett M. Rogers’ (2003) Diffusion of Innovations theory, which consists of five key attributes: relative advantage, compatibility, complexity, trialability, and observability. This research employs a qualitative approach with a case study design. Data were collected through in-depth interviews with officials from the Bintan Regional Revenue Management Unit (UPTD PPD Bintan), representatives of industrial companies, and workers in the BIIE area, supported by field observations and document analysis. The findings indicate that the Tanjak Lobam innovation demonstrates a strong relative advantage, as it improves time efficiency, reduces transaction costs, and accelerates administrative processes for Motor Vehicle Tax (Pajak Kendaraan Bermotor/PKB) and Heavy Equipment Tax (Pajak Alat Berat/PAB). In terms of compatibility, the innovation aligns well with the characteristics of an industrial estate that requires flexible services without disrupting production activities. Regarding complexity, initial challenges were identified in data integration and system adaptation; however, these were gradually resolved through intensive socialization and field assistance provided by tax officers. In terms of trialability, the implementation was conducted in stages through limited trials and pilot projects, which strengthened user acceptance. Meanwhile, the observability aspect is reflected in tangible outcomes, such as improved tax compliance, reduced arrears, and changes in vehicle administration behavior within the industrial environment. The study concludes that the Tanjak Lobam initiative is an effective public service innovation that has been successfully adopted by various stakeholders because it fulfills all innovation attributes proposed by Rogers (2003). Furthermore, this innovation not only enhances regional tax service performance but also strengthens collaboration among local government, industrial actors, and workers within an industrial estate-based tax governance system.
Co-Authors Dedy Afrizal Fitri Kurnianingsih Hendra Saputra Nur Ilmiah Rivai Tessa Citrani Yuri Aditya Surya