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All Journal JURNAL MANAJEMEN DAN BISNIS EQUILIBRIUM Nusantara Hasana Journal
Made Juliasa
Universitas Mahasaraswati Denpasar
Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Nursing Social Sciences

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PENGARUH KARAKTERISTIK INDIVIDU DAN KARAKTERISTIK PEKERJAAN TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) MELALUI KEPUASAN KERJA PEGAWAI PADA KANTOR DINAS KESEHATAN KOTA TABANAN I Kadek Widiantara; Made Juliasa; Ni Luh Indiani
Nusantara Hasana Journal Vol. 6 No. 1 (2026): Nusantara Hasana Journal, June 2026
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v6i1.2244

Abstract

This study aims to determine the effect between individual characteristics (X1) and job characteristics (X2) on organizational citizenship behavior (Y) through job satisfaction (Z) of employees at the Tabanan City Health Office. This type of research uses causal associative research. The data collection method used is the census method which is carried out on 79 employees of the Tabanan City Health Office. The type of data used in this study uses quantitative data. The data analysis technique in this study used structural equation modeling partial least square (SEM-PLS) version 4.1.1. The results obtained in this study are: (1) individual characteristics have a positive and significant effect on organizational citizenship behavior, (2) job characteristics have a positive and insignificant effect on organizational citizenship behavior, (3) individual characteristics have a positive and significant effect on job satisfaction, (4) that job characteristics have a positive and significant effect on job satisfaction, (5) job satisfaction has a positive and significant effect on organizational citizenship behavior, (6) individual characteristics have a positive and significant effect on organizational citizenship behavior through job satisfaction, (7) job characteristics have a positive and significant effect on organizational citizenship behavior through job satisfaction.
THE INTERPLAY OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION IN MITIGATING TURNOVER INTENTION Made Juliasa; I Made Aditya Wardana; I Nengah Aristana
Jurnal Manajemen dan Bisnis Equilibrium Vol. 12 No. 1 (2026): Jurnal Manajemen dan Bisnis Equilibrium
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47329/jurnalmbe.v12i1.1803

Abstract

Employee retention is a critical challenge in the logistics and distribution sector, where high turnover significantly disrupts operational continuity. This study investigates the impact of organizational commitment on turnover intention, with job satisfaction serving as a mediating variable. Conducted at PT Dewata Sukses Perkasa Denpasar, the research utilized a quantitative approach with a saturated sample of 35 employees. Data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results demonstrate that organizational commitment significantly reduces turnover intention and enhances job satisfaction. Furthermore, job satisfaction was found to have a significant negative effect on turnover intention and serves as a vital mediator in the relationship. These findings suggest that fostering emotional attachment and ensuring job fulfillment are essential strategies for mitigating employee exit intentions in the competitive logistics industry. Theoretically, this study reinforces Social Exchange Theory in a regional logistics context. Practically, it highlights the need for management to prioritize both loyalty and daily job fulfillment to ensure organizational stability.
Co-Authors I Made Aditya Wardana I Nengah Aristana Ni Luh Indiani Widiantara, Kadek odik