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Bureaucratic Reform in the Secretariat General of the Indonesian House of Representatives (2020–2024): Case Study of Increasing the Bureaucratic Reform Index Through the Kotter Change Management Approach Muhamad Aaqil Imama; Veithzal Rivai Zainal; Azis Hakim
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5757

Abstract

This study analyzes the implementation of bureaucratic reform in the Secretariat General of the Indonesian House of Representatives in the 2020–2024 period using John P. Kotter's organizational change model. Data were collected from official documents of the DPR RI Secretariat General's performance, the bureaucratic reform pocket book, and the 2020–2024 Renstra strategic document. This study found that the DPR RI Secretariat General succeeded in showing an increase in the Bureaucratic Reform Index (IRB) value from 76.63 (2020) to 84.63 (2024) . This study aims to identify and analyze Human Resource Management (HRM) initiatives that have been implemented and formulate strategic recommendations for improving the IRB in the future . This study highlights the effectiveness of Kotter's eight stages of change in driving bureaucratic improvement through creating urgency, coalition building, developing a vision, communicating change, empowering employees, achieving quick wins, consolidating success, and institutionalizing change. A qualitative approach with a case study method was used, supported by an analysis of official performance report documents and a review of relevant HRM literature. The research findings are expected to provide theoretical and practical contributions to the development of HR in the context of effective change strategies in bureaucratic reform in the public sector.
Digital Transformation of Minutes Preparation and Sessions Management through the Minutes Information System (SIRIH) of the Indonesian House of Representatives in 2025 Muhamad Aaqil Imama; Budi Supriyatno; Aziz Hakim
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6186

Abstract

The digital transformation of public institutions demands the integration of policy, governance, technology, and user behavior to generate public value. This qualitative study analyzes the implementation of the DPR RI Minutes Information System (SIRIH) at the DPR RI Secretariat General through a multi-level approach. At the macro level, the OECD Digital Government Policy Framework is used to assess digital governance maturity. At the meso level, a socio-technical system approach is used to analyze the integration of SPBE policies, organizational design, and court proceedings. At the micro level, the UTAUT model is used to explain the factors of system adoption and utilization by officials. Data were obtained through analysis of official documents and observation of work processes. The results show that at the macro level, SIRIH strengthens the efficiency, transparency, and accountability of court proceedings. At the meso level, SIRIH implementation encourages standardization of work processes and cross-unit coordination, but still faces limitations in system integration and alignment of technology design with organizational needs. At the micro level, performance expectancy and social influence are the main determinants of adoption, with challenges in digital literacy and interface quality. This study confirms that digital transformation of court proceedings is a multi-layered socio-technical process that requires simultaneous strengthening of policy, organizational design, and user capacity.