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Palindungan Lahagu
Universitas Nias, Indonesia
Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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Implementation of a Monitoring and Evaluation System to Improve the Efficiency of Goods Delivery at Ninja Express in Gunungsitoli City Andika Pranata Telaumbanua; Palindungan Lahagu; Eliyunus Waruwu
JURNAL ECONOMINA Vol. 5 No. 7 (2026): JURNAL ECONOMINA, Juli 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i7.3296

Abstract

This study aims to examine the implementation of a monitoring and evaluation system in improving the efficiency of goods delivery at Ninja Express in Gunungsitoli, to assess the current state of the goods delivery process, and to identify the challenges faced in that process. This study employs a qualitative approach, with the researcher serving as the key instrument. Data were collected through observation, interviews, and document analysis, then analyzed using an interactive model comprising data collection, data reduction, data presentation, and drawing conclusions. The research variables were measured based on five monitoring and evaluation indicators: inputs, processes, outputs, outcomes, and impacts. The research results show that the implementation of the monitoring and evaluation system at Ninja Express in Gunungsitoli is supported by adequate hardware and software as well as trained human resources. Structured implementation through SOPs and real-time tracking technology has successfully increased delivery efficiency by approximately 15–20 percent, reduced operational errors, and improved process transparency and customer satisfaction. In the long term, this system also contributes to lower operating costs and increased company productivity. This study recommends enhancing human resource training, strengthening internal communication, optimizing technology, and strengthening risk management and compliance to maintain sustainable operational efficiency.
Analisis Penerapan Total Rewards Dalam Meningkatkan Kepuasan Kerja Karyawan Pada Hotel Kaliki Dan Resto Gunungsitoli Irah Mikhael Harefa; Giovani Tania Zebua; Robin Markus Putra Waruwu; Palindungan Lahagu
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 5 No. 11: Oktober 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v5i11.20950

Abstract

Penelitian ini dilatarbelakangi oleh perbedaan antara praktik penghargaan yang telah diterapkan dan pengalaman karyawan terhadap kesesuaian reward dengan tuntutan kerja. Penelitian bertujuan menganalisis penerapan Total Rewards, hambatan, serta upaya manajemen dalam meningkatkan kepuasan kerja karyawan pada Hotel Kaliki dan Resto Gunungsitoli. Pendekatan yang digunakan adalah kualitatif deskriptif dengan lima informan yang dipilih secara purposive. Data dikumpulkan melalui wawancara semi-terstruktur, observasi, dan dokumentasi selama Juli 2026, kemudian dianalisis melalui reduksi data, open coding, kategorisasi, penyajian data, dan verifikasi kesimpulan dengan triangulasi sumber dan teknik. Hasil menunjukkan bahwa compensation telah diterapkan melalui gaji harian, tambahan hari libur dan lembur, serta bonus disiplin; benefits melalui BPJS Ketenagakerjaan dan fasilitas tempat tinggal terbatas; sedangkan well-being, recognition, dan career development hadir melalui lingkungan kerja terbuka, kepercayaan, rotasi kerja, serta dukungan CCTV dan sistem digital. Kepuasan kerja didukung oleh kepastian pembayaran, rasa aman, dan hubungan kerja, tetapi belum optimal karena kesenjangan beban–reward, benefit selektif, serta pengakuan dan pengembangan karier yang belum terstruktur. Temuan menegaskan perlunya evaluasi Total Rewards secara terpadu, adil, transparan, dan sesuai kebutuhan pekerjaan.
Co-Authors Andika Pranata Telaumbanua ELIYUNUS WARUWU Giovani Tania Zebua Irah Mikhael Harefa Robin Markus Putra Waruwu