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All Journal JKIE (Journal Knowledge Industrial Engineering) Idarotuna : Jurnal of Administrative Science
Sutrisno
Universitas Qomaruddin Gresik, Indonesia
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences

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Relationship Between Organisational Culture and Customer Focus on Operational Performance: An Agile Manufacturing Approach Sutrisno; Yudha, Afiff; Narto
Journal Knowledge Industrial Engineering (JKIE) Vol 13 No 1 (2026)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v13i1.6810

Abstract

This paper aims to empirically test the relationships between organizational culture and customer focus, and their impact on operational performance in shipbuilding companies in the context of agile manufacturing. This research used a quantitative PLS-SEM method, with 155 respondents from 27 shipbuilding companies in Indonesia, collected via an online survey using random sampling. The results showed that organizational culture does not directly influence operational performance. Meanwhile, customer focus significantly affects operational performance, and it also mediates the relationship between organizational culture and operational performance. This study fills a gap in manufacturing strategy by adopting an agile manufacturing approach to improve the operational performance of shipbuilding companies, which is measured by indicators of construction time, quality, construction cost, and sales revenue. Besides, this study contributes empirical evidence on the relationship between organizational culture and customer focus, and their impact on operational performance in shipbuilding companies.
Analisis Pemborosan pada Proses Produksi Bakery dengan Pendekatan Lean Manufacturing dan FMEA Narto; Moh. Ismail Hamim; Sutrisno; Moch Mahsun
Idarotuna : Journal of Administrative Science Vol. 6 No. 2 (2025): November
Publisher : Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/idarotuna.v6i2.176

Abstract

The goal of this study is to increase the effectiveness of CV. Sinar Mutiara Pangan's donut production process, which is struggling with operational waste. The background of this issue is the removal of non-value-adding tasks in an effort to increase productivity. In order to precisely detect and map waste, the lean manufacturing concept is applied using a number of crucial analysis techniques, including Big Picture Mapping, Pareto diagrams, VALSAT, and FMEA. The analysis's findings show that waiting, needless motion, and overproduction are the three main categories of waste.Waste waiting earned the highest Risk Priority Number (RPN) of 294, making it the highest priority for improvement. The absence of an appropriate scheduling and information integration system, ineffective production space layout, and poor work coordination were the primary fundamental reasons. The overall lead time was reduced by 5,640 seconds, from 17,760 seconds to 12,120 seconds, following the implementation of the suggested changes. A far more efficient production process with less waiting time and a smoother process was achieved by successfully reducing the number of activities from 22 to 15 and eliminating all non-value-added activities for 2,340 seconds to 0 seconds.
Co-Authors Moch Mahsun Moh. Ismail Hamim Narto Narto, Narto Yudha, Afiff