Layla Hafni
Institut Bisnis dan Teknologi Pelita Indonesia, Indonesia

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Enhancing Job Satsifaction through Workload, Knowledge Sharing Behavior, Psychological Contract and Innovative Work Behavior Surya Safari; Febriola Hardilah; Layla Hafni; Siswoyo Siswoyo
Journal of Applied Business and Technology Vol. 6 No. 2 (2025): Journal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/jabt.v6i2.203

Abstract

This research aims to determine the influence of workload, knowledge sharing behavior, psychological contract and innovative work behavior on sales consultant job satisfaction at Finance company. The population in this study were all sales consultants of the finance company, numbering 320 people. The sampling technique used was the Slovin method, the sample size for this study was 80 respondents. The data collection technique uses a questionnaire, the data analysis technique used is multiple linear regression. The results of this study show that workload has a positive but not significant effect on job satisfaction. Knowledge sharing behavior has a significant positive effect on job satisfaction. The psychological contract has a negative and significant effect on job satisfaction. Innovative work behavior has a positive but not significant effect on job satisfaction. This study suggests companies increase workload, knowledge sharing behavior, psychological contract and innovative work behavior so that sales consultant job satisfaction can increase
Tactical Vision: Mediation of Tactical Commitment & Moderation of Public Trust in Police Performance Lof Lasri; Astri Ayu Purwati; Layla Hafni; Mazzlida Mat Deli; Muhammad Luthfi Hamzah
Journal of Applied Business and Technology Vol. 7 No. 1 (2026): Jounal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/wymenv30

Abstract

This study investigates the impact of visionary leadership on police performance, emphasizing the mediating role of tactical commitment and the moderating effect of public trust within the context of the Tandun Sector Police (Polsek Tandun), Indonesia. Despite the critical role of sub-district police units in maintaining law and order, challenges such as low case resolution rates, personnel demotivation, and limited community trust have hindered optimal performance. Using a quantitative research design, data were collected from 55 police personnel through total sampling and 55 community members through purposive sampling. Structural analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test direct, indirect, and interaction effects. The results indicate that visionary leadership significantly enhances tactical commitment, which partially mediates its relationship with police performance. Furthermore, public trust strengthens the influence of visionary leadership on operational outcomes, demonstrating its crucial role as a moderating factor. These findings underscore the importance of integrating internal leadership practices with external community engagement to achieve sustainable performance improvements. Theoretically, this research advances policing and public management literature by introducing tactical commitment as a policing-specific construct and positioning public trust as an external legitimizing factor. Practically, the study offers actionable strategies for police leaders to foster tactical readiness, community collaboration, and organizational innovation. Future research is encouraged to explore longitudinal designs, larger samples across multiple regions, and additional variables such as organizational culture and technological adaptation to further enrich the understanding of police performance dynamics.