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All Journal Jurnal Manajemen dan Bisnis Baja (JUMANIS BAJA) Jurnal Atma Inovasia
Amenda Septiala Tarigan
Universitas Pembangunan Nasional Veteran Jakarta
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Strategi Pengendalian Antrean Tidak Teratur dalam Sistem Layanan Kantin Kampus Amenda Septiala Tarigan; Hilmana Radhia Putera; Redian Wahyu Elanda; Lilik Zulaihah
Jurnal Atma Inovasia Vol. 5 No. 6 (2025)
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jai.v5i6.12472

Abstract

Campus canteens are essential facilities supporting academic activities. However, during peak hours, issues such as disorganized queues and delayed order deliveries frequently occur. These conditions lead to a decrease in customer satisfaction and service efficiency. This community service activity aims to develop a queue management strategy to improve service quality in campus canteens. The methods used include direct observation, socialization, and training for canteen staff, as well as the implementation of a simple order identification system. The socialization of the “numbered tags” queue system to the vendors has been carried out as part of the efforts to enhance service efficiency and organization. Preliminary evaluations indicate that this system has the potential to reduce customer waiting times and improve service efficiency. The finding suggests that a simple technology approach based on a numbered system can be an effective solution for addressing disorganized queues and improving the quality of canteen services in the future. This finding provides a foundation for canteen managers in other educational institutions to implement similar systems.
ANALISIS TINGKAT KEPENTINGAN SERTA KINERJA KEPUASAN KARYAWAN MENGGUNAKAN METODE IMPORTANCE–PERFORMANCE ANALYSIS Farrel Hadrian Putra; Amenda Septiala Tarigan; Nanang Alamsyah; Tyas Eka Kurnia
Jurnal Manajemen dan Bisnis Vol. 8 No. 2 (2026): Jurnal Manajemen dan Bisnis Baja (JUMANIS BAJA)
Publisher : LPPM Universitas Banten jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/jmb.v8i2.4392

Abstract

Sumber Daya Manusia adalah aset paling berharga sebuah entitas bisnis, sehingga menjadi kewajiban perusahaan untuk menjamin kepuasan mereka demi tercapainya target strategis. Studi ini dilaksanakan dengan fokus pada divisi audit internal PT Multi Terminal Indonesia (MTI), bertujuan untuk mengevaluasi derajat kepentingan dan kinerja kepuasan staf di sana. Metodologi yang digunakan adalah Importance-Performance Analysis (IPA). Metode IPA adalah model multi-atribut yang secara spesifik dirancang untuk mengidentifikasi korelasi antara ekspektasi karyawan (tingkat kepentingan yang diharapkan) dengan kinerja aktual perusahaan yang mereka rasakan. Penelitian ini mengadopsi pendekatan kuantitatif deskriptif analitis. Hasil pengujian menunjukkan instrumen penelitian valid (nilai Pearson Correlation > 0,754) dan sangat reliabel (Cronbach's Alpha kepentingan 0,963 dan kepuasan 0,951). Melalui pemetaan IPA, ditemukan indikator dengan prioritas utama perbaikan di Kuadran I (penting tapi rendah kepuasan), dan indikator yang harus dipertahankan di Kuadran II (penting dan memuaskan). Kuadran I dan II mencakup indikator seperti Judgment, Leadership qualities, Knowledge of job, Adaptability, Dependability, dan Performance. Penelitian ini memberikan rekomendasi strategis bagi manajemen PT. Multi Terminal Indonesia untuk peningkatan kepuasan karyawan yang terukur.
Co-Authors Alamsyah, Nanang Farrel Hadrian Putra Lilik Zulaihah Redian Wahyu Elanda Tyas Eka Kurnia