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The Influence of Employee Performance on the Quality of Administrative Services at the South Sulawesi Regional Settlement Infrastructure Center Officer Hasriani Anriani; Sirajuddin Saleh; Jamaluddin Jamaluddin; Andi Nuzul Akbar
Journal of Social Science and Economics (JOSSE) Volume 2, Issue 3, December 2025
Publisher : Asha Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/6chzbp27

Abstract

Employee performance plays a crucial role in enhancing the effectiveness of administrative services and in achieving organizational objectives. Consequently, this study holds significant importance in identifying the characteristics that influence service quality. The primary objective of this research is to examine the impact of employee performance on the quality of administrative services at the Housing Infrastructure Office in the South Sulawesi region. This study employs a descriptive design with a quantitative research approach. The sample consists of 67 employees working at the South Sulawesi Regional Settlement Infrastructure Office. Data were collected through observations, questionnaires, and documentation techniques. The collected data were analyzed using descriptive and inferential statistical methods. The results reveal that the performance level of employees at the South Sulawesi Regional Settlement Infrastructure Office remains below the expected standard. However, people generally perceive the office's administrative services to be of very high quality. Further analysis indicates that employee performance accounts for 65.1% of the variation in administrative service quality, while the remaining 34.9% can be attributed to other unidentified factors. Overall, the study demonstrates a strong and significant correlation between employee performance and the quality of administrative services at the Housing Infrastructure Office in the South Sulawesi region.
Application for the Differentiated Learning Model in Office Management and Business Services Muhammad Alief Gunawan; Sirajuddin Saleh; Muh Darwis; Elfira Elfira
International Journal of Administration and Education (IJAE) Volume 2, Number 3, September 2025
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/h3qbhh57

Abstract

This study focuses on the application of a differentiated learning model in the basic subjects of office management and business services class X MPLB at SMK Wahyu 1 Makassar. This study aims to determine how a differentiated learning model is applied in the basics of office management and business services for class X at SMK Wahyu 1 Makassar. This study utilizes a descriptive qualitative approach by involving research informants in data collection, namely, the head of the MPLB department, teachers of basic subjects of Office Management and Business Services, MPLB teachers, and class X students of the MPLB department. Data collection is carried out by observation, interview, and documentation techniques; then the data is analyzed through the process of data condensation, data presentation, and conclusion drawing. The results of this study show that the application of a differentiated learning model in the basic subjects of office management and business services class X MPLB at SMK Wahyu 1 Makassar, when viewed from the three indicators, can be said to be effective. The research results for each indicator provide evidence of its effectiveness: The Preparation Stage is not effective because there is a gap between real implementation in the field which results in students' learning experiences not really reflecting real differentiated learning. The Implementation Stage has been effective because teachers have successfully demonstrated creativity in identifying students' interests through concept maps to explore initial knowledge, relate theory to students' real experiences, theoretical aspects to practice, even though limited by predetermined learning outcomes. The Evaluation Stage is effective because it shows using various forms of assessment such as pre-test and post-test to monitor students' level of understanding, as well as providing direct feedback as a form of appreciation and correction to their work results.