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All Journal Journal of Public Health Sciences Indonesian Journal of Health Information Management Services (IJHIMS)
Krisnita Dwi Jayanti
IIK Bhakti Wiyata
Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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PENGUATAN PERAN PEGAWAI KLINIK SEBAGAI PENDAMPING DIGITAL MOBILE JKN UNTUK LAYANAN PASIEN YANG INKLUSIF Titin Wahyuni; Eka Wilda Faida; Krisnita Dwi Jayanti
Indonesian Journal of Health Information Management Services Vol. 6 No. 1 (2026): Indonesian Journal of Health Information Management Services (IJHIMS)
Publisher : APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/ijhims.v6i1.235

Abstract

Digitalisasi layanan Jaminan Kesehatan Nasional melalui aplikasi Mobile JKN bertujuan mendukung efisiensi pelayanan kesehatan. Namun, permasalahan mitra di Klinik Utama Jati Asih Medika Surabaya menunjukkan bahwa pasien dan keluarga pasien masih menghadapi hambatan saat registrasi menggunakan Mobile JKN, terutama kendala akses akun seperti lupa kata sandi dan gagal login. Klinik Utama Jati Asih Medika Surabaya berada dalam ekosistem Yayasan Pembinaan Anak Cacat yang melayani pengguna beragam, termasuk keluarga anak berkebutuhan khusus, sehingga diperlukan pendampingan yang empatik dan inklusif. Kegiatan pengabdian kepada masyarakat ini bertujuan memberikan edukasi awal dan mengidentifikasi kebutuhan pendampingan pegawai mitra dalam membantu pasien atau keluarga pasien menggunakan Mobile JKN. Kegiatan dilaksanakan pada 22 Mei 2026 dengan melibatkan 10 pegawai mitra. Metode kegiatan berupa edukasi interaktif, diskusi, pengenalan alur pendampingan 5T, dan pengisian kuesioner singkat. Data hasil kuesioner diolah dan dianalisis secara deskriptif dengan menggunakan distribusi frekuensi dan persentase. Berdasarkan pengalaman pegawai mitra, kendala yang paling sering ditemui adalah lupa kata sandi atau gagal login (80%), bentuk bantuan yang paling dibutuhkan adalah login atau pemulihan akun (70%), dan dampak yang paling banyak disebutkan adalah perpanjangan waktu pelayanan (40%). Kegiatan ini menunjukkan perlunya panduan sederhana untuk mendukung pendampingan Mobile JKN yang lebih sistematis dan inklusif.
Domain-Specific Digital Health Literacy and Functional Engagement with E-Health Services in Primary Care: A Study from Surabaya, Indonesia Titin Wahyuni; Eka Wilda Faida; Alfina Aisatus Saadah; Krisnita Dwi Jayanti
Journal of Public Health Sciences Vol. 5 No. 03 (2026): In Press - Journal of Public Health Sciences
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jphs.002320

Abstract

Digital health systems have been increasingly integrated into primary care globally. In Indonesia, Surabaya’s municipal e-health programme has operated since 2013. Despite prolonged availability, face-to-face care remains dominant at community health centres (Puskesmas), suggesting that service availability alone may not ensure functional user engagement. This study described overall and domain-specific digital health literacy among primary care users and explored its associations with sociodemographic factors. A cross-sectional study was conducted among 100 adult users with prior e-health experience at an urban Puskesmas in Surabaya, using the eHealth Literacy Questionnaire (eHLQ). Descriptive statistics and Kendall’s tau-b correlation were used to examine overall and domain-level literacy and associations with age, educational attainment, and income. Overall digital health literacy was generally moderate to high, with 39% high, 36% moderate, and 25% low. Domain-specific analysis showed that the ability to actively engage with digital services had the highest proportion of low literacy (41%), followed by the ability to use technology to process health information (37%). Understanding of health concepts and language had the highest mean score, with most respondents falling into the moderate or high categories. Age showed a weak negative association, education a weak positive association, and income was not statistically significant. The findings suggest that functional engagement with e-health services is domain-specific and shaped by factors beyond access alone, underscoring the need for usability-focused design, integrated user support, and inclusive primary care strategies.
Co-Authors Alfina Aisatus Saadah Eka Wilda Faida Eka Wilda Faida Titin Wahyuni