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All Journal Indonesian Journal of Multidisciplinary on Social and Technology Jurnal Social Society
Sahabuddin N
Universitas Muhammadiyah Makassar
Humanities Computer Science & IT Economics, Econometrics & Finance Engineering Social Sciences

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The Effect of Workload and Work Stress on Employee Performance at the Main Hall of the Pompengan River Area of Jeneberang Makassar Sri Nurhidayat; Edi Jusriadi; Sahabuddin N
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1373

Abstract

This study aims to examine the effect of workload and work stress on employee performance at the Pompengan Jeneberang River Basin Center in Makassar. The research was motivated by increasing work demands and rising employee absenteeism, which served as organizational indicators requiring further investigation, although absenteeism was not directly assumed to represent a decline in performance. This study employed a quantitative approach involving 104 respondents from a population of 141 employees, with the sample size determined using the Slovin formula. Data were collected through questionnaires, observation, interviews, and documentation, and were analyzed using multiple linear regression with IBM SPSS Statistics 25. The results show that workload has a positive and significant effect on employee performance, while work stress has a negative and significant effect. The coefficient of determination (R²) of 0.392 indicates that workload and work stress explain 39.2% of the variation in employee performance, while the remaining 60.8% is explained by other factors outside the model. This finding suggests that the model has moderate explanatory power and that employee performance is influenced not only by workload and stress but also by other organizational and individual factors. The findings indicate that a proportional and well-managed workload can support employee productivity, responsibility, and task completion. Conversely, excessive work stress may reduce concentration, work effectiveness, and overall performance. Therefore, public sector organizations need to implement fair workload allocation, clear task distribution, reasonable deadlines, and stress management strategies to maintain employee performance. In conclusion, workload and work stress are important factors associated with employee performance, and their proper management is essential for improving organizational effectiveness.
Pengaruh Kualitas SDM, Efektivitas Antrian Loket, dan Fasilitas Pelayanan Terhadap Tingkat Kepuasan Peserta BPJS Kesehatan Cabang Makassar Windiyarti Salsabila; Edi Jusriadi; Sahabuddin N
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 4 No. 3 (2026): Juli - Oktober
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijmst.v4i3.13036

Abstract

Tujuan penelitian ini merupakan jenis penelitian bersifat kuantitatif dengan tujuan untuk mengetahui pengaruh kualitas sumber daya manusia (SDM), efektivitas antrian loket, dan fasilitas pelayanan terhadap tingkat kepuasan peserta BPJS Kesehatan Cabang Makassar. Sampel ini diambil dari peserta BPJS Kesehatan Cabang Makassar. Jenis data yang digunakan dalam penelitian ini adalah data kuantitatif yang diperoleh dari kuesioner yang dibagikan dan berhubungan dengan masalah yang diteliti. Pengumpulan data dilakukan dengan observasi dan pembagian kuesioner. Dalam penelitian ini sumber data yang digunakan dalam pengumpulan data mencakup data primer. Instrumen penelitian yang digunakan dalam penelitian ini menggunakan metode skala Likert. Berdasarkan hasil penelitian dengan menggunakan perhitungan statistik melalui aplikasi Statistical Package for the Social Sciences (SPSS) versi 25 mengenai pengaruh kualitas SDM, efektivitas antrian loket, dan fasilitas pelayanan terhadap tingkat kepuasan peserta BPJS Kesehatan Cabang Makassar yang telah dibahas pada bab sebelumnya, maka penulis menarik kesimpulan bahwa kualitas SDM, efektivitas antrian loket, dan fasilitas pelayanan secara parsial maupun simultan berpengaruh positif dan signifikan terhadap tingkat kepuasan peserta BPJS Kesehatan Cabang Makassar. Oleh karena itu, BPJS Kesehatan Cabang Makassar diharapkan terus meningkatkan kualitas SDM, mengoptimalkan efektivitas sistem antrian loket, serta menyediakan fasilitas pelayanan yang memadai guna meningkatkan kepuasan peserta.
Co-Authors J, Jusriadi Sri Nurhidayat Windiyarti Salsabila