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All Journal Jurnal Sains Manajemen JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Sri Maryati
Universitas Adhirajasa Reswara Sanjaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Filsafat Ilmu Sebagai Fondasi Etika dan Pengembangan Ilmu Manajemen silfia rachim; Sri Maryati; Yoram Yudhatama; Mira Veranita
Jurnal Sains Manajemen Vol. 8 No. 1 (2026): Jurnal Sains Manajemen
Publisher : LPPM Universitas Adhirajasa Reswara Sanjaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51977/an47ps70

Abstract

Penelitian ini bertujuan mengkaji secara mendalam peran filsafat ilmu sebagai fondasi etis sekaligus arah pengembangan pengetahuan manajemen melalui pendekatan Systematic Literature Review (SLR) yang berlandaskan pedoman PRISMA 2020. Kajian ini menelaah berbagai publikasi ilmiah terindeks Scopus, Web of Science, SINTA, dan Google Scholar pada rentang waktu 2015–2025. Hasil analisis menunjukkan bahwa filsafat ilmu berfungsi sebagai basis konseptual dan normatif bagi disiplin manajemen. Dimensi ontologis mengungkap hakikat realitas dan mekanisme laten dalam dinamika organisasi; dimensi epistemologis menegaskan urgensi validitas, transparansi, serta rasionalitas pengetahuan; sedangkan dimensi aksiologis menyoroti tanggung jawab moral, keadilan, dan legitimasi sosial dalam praktik manajerial. Sinergi ketiga dimensi tersebut memperkuat integrasi antara teori dan praktik, serta menghadirkan kerangka normatif yang adaptif untuk merespons kompleksitas dan dilema etika pada era digital. Dengan demikian, refleksi filosofis menjadi prasyarat epistemik dan moral yang esensial bagi pembangunan ilmu manajemen yang etis, kontekstual, dan berorientasi pada kemaslahatan sosial.
HUMAN-CENTERED UNIVERSITY SERVICE: KARAKTERISTIK JASA PENDIDIKAN TINGGI DAN IMPLIKASINYA TERHADAP PENGALAMAN MAHASISWA Sri Maryati; Silfia Rachim; Sarah Nursa'diah Hidayat; Nur Afifah Lutfina; Nur Syafira Ramona; Yoram Yudhatama; A. Rohendi
JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Vol 5 No 2 (2026): JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Publisher : PUBLISHER ABISATYA DINAMIKA ISWARA PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58268/eb.v5i2.296

Abstract

This study aims to identify the characteristics of higher education services from a human-centered university service perspective and to embed these into the student experience. The research is motivated by the increasing digital transformation in university services, which can improve the efficiency of academic and administrative processes but potentially reduce the humanistic aspect of service interactions. The study uses a qualitative approach with a phenomenological design to explore students' subjective experiences with university services. Participants consisted of active students, educational staff, and academic service managers selected through purposive sampling and snowball sampling techniques. Data were collected through semi-structured interviews, limited participant observation, and documentation studies. Data validity was maintained through source and method triangulation, member checking, and audit trails. Data analysis was conducted using the interactive model of Miles, Huberman, and Saldaña with a thematic analysis approach. The results show that the quality of higher education services is influenced not only by the effectiveness of systems and technology, but also by interpersonal communication, empathy, and the responsibility of educational staff, as well as students' emotional experiences. Students interpret university services as a social experience that requires a balance between digital efficiency and a humanistic approach. These findings strengthen the concept of human-centered services in higher education and provide practical applications for developing more responsive, adaptive, and student-experience-oriented services in the era of digital transformation.
Co-Authors A. Rohendi Nur Afifah Lutfina Nur Syafira Ramona Sarah Nursa'diah Hidayat Silfia Rachim Veranita, Mira Yoram Yudhatama