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All Journal Jurnal Rekam Medik & Manajemen Informasi Kesehatan (RAMMIK) Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Anis Ansyori
Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary Other

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Evaluation of Management of Medical Record Release at Panti Waluya Sawahan Hospital Malang Tyas Kusumaningrum; Fita Rusdian Ikawati; Anis Ansyori
PROMOTOR Vol. 9 No. 1 (2026): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v9i1.1761

Abstract

This study aims to evaluate the management of the release of medical records at Panti Waluya Sawahan Hospital Malang based on the Standard Operating Procedure (SPO) document Number RM.32.2022. This type of research is a qualitative descriptive research that describes the results of the evaluation of the release of medical record information at Panti Waluya Sawahan Hospital Malang. The method used is qualitative descriptive with observation techniques through document study and content analysis. The results of the evaluation show that although SPO has established normative requirements and flows for the release of medical information, its implementation still faces various obstacles. Among them are non-compliance of third parties who often do not attach power of attorney, inconsistencies in verification of applicants' identities, lack of service time standards, and reliance on manual documentation. These findings indicate the need to revise SOPs with the addition of technical guidelines for third parties, determination of service times, and the implementation of a digital recording system through SIMRS. These improvements are important to improve data security, service efficiency, and compliance with applicable legal regulations.
Sistem Pemanggilan Nomor Antrian Otomatis di Rumah Sakit Tk. II dr. Soepraoen Malang Amanda Eka Kurnia; Sayidatun Nisa Rushdiya Nayyara; Hanum Salsabila; Lusyta Hermawan; Nadya Virgie Amanda; Radha Ardya Garini Putri Tarika; Fita Rusdian Ikawati; Anis Ansyori
Jurnal Rekam Medik & Manajemen Informasi Kesehatan Vol. 5 No. 2 (2026): October
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/rmik.v5i2.1943

Abstract

The quality of healthcare services is highly influenced by the effectiveness of queue management systems in hospitals. At RS Tk. II dr. Soepraoen Malang, the queue calling system is still conducted manually, which may lead to service delays, calling errors, and lack of clear information for patients. This study aims to design an automatic queue number calling system to improve service efficiency and quality. The method used is direct observation of the existing system and system design as a solution to the identified problems. The results show that the manual system has several weaknesses, including high dependence on staff and a high potential for human error. Therefore, an automatic queue calling system is designed with a structured workflow, starting from queue number retrieval to the calling process through an integrated system with audio output. This system enables faster, more accurate, and sequential queue calling. With this system, the service process becomes more organized and efficient. In conclusion, the design of an automatic queue number calling system can improve service efficiency, reduce calling errors, and provide convenience for staff as well as comfort for patients in receiving healthcare services.
Co-Authors Amanda Eka Kurnia Fita Rusdian Ikawati Hanum Salsabila Lusyta Hermawan Nadya Virgie Amanda Radha Ardya Garini Putri Tarika Sayidatun Nisa Rushdiya Nayyara Tyas Kusumaningrum