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All Journal Jurnal Rekam Medik & Manajemen Informasi Kesehatan (RAMMIK)
Nadya Virgie Amanda
Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Dentistry Health Professions Medicine & Pharmacology Public Health Veterinary

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Sistem Pemanggilan Nomor Antrian Otomatis di Rumah Sakit Tk. II dr. Soepraoen Malang Amanda Eka Kurnia; Sayidatun Nisa Rushdiya Nayyara; Hanum Salsabila; Lusyta Hermawan; Nadya Virgie Amanda; Radha Ardya Garini Putri Tarika; Fita Rusdian Ikawati; Anis Ansyori
Jurnal Rekam Medik & Manajemen Informasi Kesehatan Vol. 5 No. 2 (2026): October
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/rmik.v5i2.1943

Abstract

The quality of healthcare services is highly influenced by the effectiveness of queue management systems in hospitals. At RS Tk. II dr. Soepraoen Malang, the queue calling system is still conducted manually, which may lead to service delays, calling errors, and lack of clear information for patients. This study aims to design an automatic queue number calling system to improve service efficiency and quality. The method used is direct observation of the existing system and system design as a solution to the identified problems. The results show that the manual system has several weaknesses, including high dependence on staff and a high potential for human error. Therefore, an automatic queue calling system is designed with a structured workflow, starting from queue number retrieval to the calling process through an integrated system with audio output. This system enables faster, more accurate, and sequential queue calling. With this system, the service process becomes more organized and efficient. In conclusion, the design of an automatic queue number calling system can improve service efficiency, reduce calling errors, and provide convenience for staff as well as comfort for patients in receiving healthcare services.
Co-Authors Amanda Eka Kurnia Anis Ansyori Fita Rusdian Ikawati Hanum Salsabila Lusyta Hermawan Radha Ardya Garini Putri Tarika Sayidatun Nisa Rushdiya Nayyara