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All Journal Proceeding ISETH (International Summit on Science, Technology, and Humanity) JUKEJ: Jurnal Kesehatan Jompa
Burhanuddin Ichsan
Universitas Muhammadiyah Surakarta
Computer Science & IT Engineering Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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The Effect of Workload and Work Environment on Medication Error through Adherence to Medication Procedures in Hospitals: A Literature Review Sri Fatmiyati; Burhanuddin Ichsan; Muzakar Isa
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2025: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

This article aims to develop a proposition about the factors that influence medication errors in hospitals. This study selected articles using the keyword "medication error" for articles in the range years of 2020 to 2025. We have conducted an initial selection process to find out which articles are suitable for medication errors. We also selected and reviewed 17 articles that discussed the relationship between the effects of workload, work environment and adherence to medication errors. Based on the results of the theoretical study, workload and work environment affect medication error and adherence to medication administration procedures as intervening variables. Workload and work environment affect medication error. According to the theory of planned behavior, a person behaves because they are driven by a certain stimulus, then the work environment is not conducive and the high workload received by employees, will decrease performance and increase the risk of errors. Therefore, it is important for managers to create a conducive work environment, manage a balanced workload and according to capacity, increase employee compliance with SOPs through training, supervision, and internal audits.
Hubungan Kualitas Pelayanan, Nilai yang Dipersepsikan, Kepercayaan, dan Niat Berkunjung Kembali Variansa Sava Ramadhan; Burhanuddin Ichsan; Safari Wahyu Jatmiko; Yusuf Alam Romadhon
JUKEJ : Jurnal Kesehatan Jompa Vol 5 No 3 (2026): JUKEJ: Jurnal Kesehatan Jompa
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jkj.Vol5.Iss3.3159

Abstract

Key ideas in healthcare and tourism management include service quality, perceived value, contentment, trust, and re-visit intention because they directly affect the sustainability and competitiveness of service companies. Empirical evidence demonstrating that the connections between these characteristics are not always consistent across countries and service types highlights the need for greater context-specific research in developing nations. Using a thematic narrative review approach, eight important papers published in Scopus/Web of Science-indexed journals between 2021 and 2026 were analyzed to find patterns of consistency and inconsistency in the interactions among components. Five main findings emerged: (1) service quality dimensions typically boost perceived value and satisfaction; (2) waiting time is a dominant factor in Indonesia; (3) patient trust can predict outcomes more strongly than service quality in private dental clinics; (4) perceived value does not always significantly affect satisfaction, challenging classical models; and (5) destination image can mediate the link between hospital value and re-visit intention in medical tourism. The service quality, perceived value, satisfaction, trust, re-visit intention relationship model is found to be highly context-specific; consequently, future research should compare the efficacy of interventions targeted at enhancing trust versus functional service quality and investigate the role of sociodemographic moderators.
Co-Authors Muzakar Isa Safari Wahyu Jatmiko Sri Fatmiyati Variansa Sava Ramadhan Yusuf Alam Romadhon