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All Journal Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Jurnal Ilmu Komunikasi dan Sosial Politik
Adam Permana Yudha
Universitas Negeri Padang
Economics, Econometrics & Finance Education Environmental Science Library & Information Science Public Health Social Sciences Transportation Other

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Pemberdayaan Masyarakat Dalam Pengembangan Museum Adityawarman Sebagai Objek Wisata Di Kota Padang Adam Permana Yudha; Adrianus Tafoguna Hia; Alvin Alkhaira; Yulia Hanoselina; Rahmadhona Fitri Helmi
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 2 No. 4 (2025): April - Juni
Publisher : CV. ITTC INDONESIA

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Abstract

This study aims to examine community empowerment strategies in the development of the Adityawarman Museum as a cultural-based tourist attraction in Padang City. The museum holds significant potential in preserving the historical and cultural values of the Minangkabau people while serving as an educational tourism site. However, local community involvement in its management and promotion remains limited. Using a literature review method, this research identifies challenges and opportunities in empowering the community and formulates relevant strategies such as engaging local communities in cultural events, implementing digital promotion, and improving supporting facilities. The findings suggest that effective community empowerment can enhance local participation, strengthen cultural identity, and support the sustainability of the museum as an inclusive and competitive tourism destination.
The Influence of the Service Process on Service Quality: A Study of BPJS PROLANIS Patients at Prodia Clinic Jambi Adam Permana Yudha; Boni Saputra
Jurnal Ilmu Administrasi Negara AsIAN (Asosiasi Ilmuwan Administrasi Negara) Vol. 14 No. 1 (2026): Edisi Maret 2026
Publisher : Asosiasi Ilmuwan Administrasi Negara (AsIAN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47828/jianaasian.v14i1.456

Abstract

The quality of healthcare services is a key indicator of the success of the National Health Insurance (JKN) system; however, the expansion of BPJS Kesehatan enrollment has not been fully accompanied by equitable service quality, as reflected by the gap in perceptions at the Prodia Clinic in Jambi, where 47% of PROLANIS patients rated the empathy aspect of service as only "fair," even though Standard Operating Procedures had been implemented. This study aims to analyze the influence of service processes on the quality of care for BPJS PROLANIS patients at the Prodia Clinic in Jambi. The study employed an associative quantitative approach, using simple random sampling of 99 patients from a population of 5,000, and a validated instrument measuring seven service process indicators and six dimensions of service quality, analyzed via simple linear regression in SPSS 26. The results showed that both service processes and service quality fell into the "good" category (TCR 80% and 79%), with the regression equation Y = 10.244 + 0.724X, calculated t = 8.923 > critical t = 1.984, significance 0.000 (p < 0.05), and coefficient of determination R² = 0.451. These findings underscore the importance of strengthening communication effectiveness and the consistency of service safety procedures at Prodia Clinic Jambi to improve the quality of service for BPJS PROLANIS patients continuously.
Co-Authors Adrianus Tafoguna Hia Alvin Alkhaira Boni Saputra Rahmadhona Fitri Helmi Yulia Hanoselina