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All Journal SINTEK JURNAL: Jurnal Ilmiah Teknik Mesin JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Industrika : Jurnal Ilmiah Teknik Industri Jurnal Teknologi dan Manajemen Industri Terapan
Bastuti, Sofian
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Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Social Sciences Transportation Other

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PENINGKATAN KUALITAS SERVICE KEBERSIHAN DENGAN METODE CUSTOMER SATISFACTION INDEX (CSI) DI INSTALASI GIZI RSUP FATMAWATI RAYA. Bastuti, Sofian
JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) Vol. 6 No. 2 (2023): JITMI
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jitmi.v6i2.y2023.p84-93

Abstract

Patient satisfaction will be achieved if hygiene services at the nutrition installation are provided according to their needs, Fatamawati Raya Hospital is a research place to determine the level of satisfaction of cleaning servicessin the nutrition installation. Based on research conducted at Fatmawati Raya Hospital, with the technique of distributing questionnaires to patients so as to collect 381 respondents using the CSI (Customer Satisfaction Index) method, it can be concluded that the level of patient satisfaction with the cleaning services of nutritional installations needs to be maintained, because it is in accordance with patient expectations where the cleaning services of nutritional installations are very good. The purpose of this study is to determine and maintain the quality of hygiene services in nutrition installations so that they can continue to satisfy patients. To determine the level of patient satisfaction, researchers analyzed five dimensions of quality, namely tangibles, reliability, responsiveness, assurance and empathy. The method is a consumer satisfaction index by determining the Mean Importance Score (MIS) of each variable, making Weight Factors (WF) per variable. This weight is the percentage of MIS value per variable to the total MIS of all variables, Determines the Mean Satisfaction Score (MSS) of each attribute, Makes a Weight Score (WS) of each variable. This weight is the percentage of MIS value per variable to the total MIS of all variables, Determines the Mean Satisfaction Score (MSS) of each attribute, Makes a Weight Score (WS) of each variable. This weight is a multiplication between WF and MSS, so the results of the level of customer satisfaction of Fatamawati Raya Hospital will be obtained. From the results of the analysis, it shows that the level of patient satisfaction with the cleaning services of nutrition installations based on CSI is 61.68%.
Peningkatan Kualitas Pelayanan dengan Metode Quality Function Deployment (QFD) pada Koperasi di Cv. Zai Berkat Mandiri Bastuti, Sofian; Alfatiyah, Rini; Zega, Pasti Niatan
JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) Vol. 7 No. 1 (2024): JITMI
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

CV. Zai Berkat Mandiri Cooperative is an economic entity actively supporting the community in economic matters and achieving social prosperity. This study aims to evaluate the enhancement of service standards through the application of Quality Function Deployment (QFD) techniques at CV. Zai Berkat Mandiri Cooperative. The QFD method is used to identify the actual needs of customers and link them with the cooperative's internal processes. This research involves the analysis of primary data by distributing a preliminary questionnaire (pretest) to 85 respondents. The study results indicate high needs but low customer satisfaction in factors such as the comfort of the waiting area (65%), the layout and tidiness of the waiting area and the arrangement of places used by customers (69%), services to customers based on the received queue number (68%), parking area security (65%), and the attentiveness of customer service (66%). There is a gap between customer expectations and the services provided. The cooperative is advised to improve service quality by enhancing the comfort of the waiting area, parking area security, and customer service attentiveness. The findings of this study are expected to assist other cooperatives in strengthening their position in a competitive market through internal process changes, employee training, and improvement of other facilities.
Penerapan FTA dan Analisis Faktor untuk Mengurangi Keterlambatan Supply Logistik di Perusahaan Kontruksi Bastuti, Sofian
Jurnal PASTI (Penelitian dan Aplikasi Sistem dan Teknik Industri) Vol 18, No 2 (2024): Jurnal PASTI
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/pasti.2024.v18i2.009

Abstract

Penelitian ini mengidentifikasi dan menganalisis penyebab keterlambatan pasokan logistik dalam industri konstruksi, yang berdampak signifikan terhadap jadwal proyek dan biaya. Masalah utama yang dihadapi adalah keterlambatan pengiriman material hingga 25 hari pada beberapa proyek, yang disebabkan oleh faktor internal seperti hilangnya Purchase Order (PO) dan revisi spesifikasi, serta faktor eksternal seperti pengiriman bertahap dan spesifikasi barang yang tidak sesuai. Penelitian ini menggunakan Fault Tree Analysis (FTA) untuk membangun model hierarki penyebab keterlambatan dan Analisis Faktor untuk mengidentifikasi faktor kunci yang mempengaruhi efisiensi pengiriman. Hasil penelitian menunjukkan bahwa faktor internal dan eksternal, serta bencana alam seperti banjir, merupakan penyebab utama keterlambatan. Berdasarkan temuan ini, rekomendasi strategis disusun untuk meningkatkan manajemen logistik, termasuk kontrol PO yang lebih ketat, pengembangan pemasok baru, dan peningkatan infrastruktur teknologi informasi. Temuan ini diharapkan dapat membantu perusahaan konstruksi dalam mengurangi risiko keterlambatan dan meningkatkan efisiensi operasional.
IMPROVING THE EFFECTIVENESS OF PRIMARY ROLLING MACHINE WITH OEE AND SIX BIG LOSSES METHOD Alfatiyah, Rini; Bastuti, Sofian
SINTEK JURNAL: Jurnal Ilmiah Teknik Mesin Vol. 14 No. 2 (2020): SINTEK JURNAL
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/sintek.14.2.85-93

Abstract

Each company wants to improve the efficiency of the production process so that it can compete in terms of price and quality with other companies. The company that is the object of this research is engaged in electronics manufacturing. The problem that occurs is the difference in production results between the company's target and the reality that occurs, with an indication of a decrease in the effectiveness of production machines. The highest reduction in machine effectiveness occurred in primary winding machines. The purpose of this research is to measure the value of the effectiveness of the primary rolling machine using the overall equipment effectiveness (OEE) method and six big losses. Furthermore, to analyze the factors that are the main priority as a basis for improvement proposals to increase production efficiency using a causal diagram. In the calculation, OEE measures effectiveness with 3 points of view, namely availability, performance, and quality. To determine the decrease in machine effectiveness, the six big losses method was used. The results showed that the average effectiveness level of the primary rolling machine during the study period was 80.7%, with an average value of 97.75% availability, 68.15% performance, and 99.65% quality. Meanwhile, the one that most affected the decrease in the effectiveness of the primary rolling machine was reduced speed losses.
IDENTIFICATION OF POTENTIAL HAZARDS ON PRODUCTION MACHINES WITH HAZOPS AND FISHBONE DIAGRAM IN PT. SILINDER KONVERTER INTERNASIONAL Bastuti, Sofian; TH, Estiningsih
SINTEK JURNAL: Jurnal Ilmiah Teknik Mesin Vol. 15 No. 1 (2021): SINTEK JURNAL
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/sintek.15.1.17-25

Abstract

PT. Silinder Konverter Internasional is a company in the field of Rotogravure Cylinders. The company is a chemical sector industry and has only been running for about 2 years, for that the company needs to pay attention to the issues of Occupational Safety and Health because this greatly affects the company's productivity. The purpose of this study was to identify the factors causing occupational safety and health hazards to avoid work accidents at PT. Silinder Konverter Internasional. From the results of the research using the Hazards Operability Study (HAZOPS) method, there was 38 potential (40%) chemical potential hazards, 28 potential (29.47%) overwritten materials, 14 potential scratches (14.73%), 12 potential pinches (12.63%), and 3 potential noise levels (3.2%). Furthermore, the causal factors are searched with the fishbone diagram of the most potential hazard cases, namely chemical exposure, there are 12 factors. Followed by finding the dominant causative factors with the Nominal Group Technique (NGT) there are 7 factors. Then plan improvement of the 7 factors with the 5W + 1H method so that the level of risk of work accidents decreases.
Implementasi Hazops untuk Mengidentifikasi Potensi Bahaya K3 pada Area Instalasi Pengolahan Air Limbah (IPAL) Bastuti, Sofian; Alfatiyah, Rini
Industrika : Jurnal Ilmiah Teknik Industri Vol. 9 No. 3 (2025): Industrika: Jurnal Ilmiah Teknik Industri
Publisher : Fakultas Teknik Universitas Tulang Bawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/indstrk.v9i3.1498

Abstract

In the modern industrial era, waste management becomes a crucial aspect that not only impacts the environment but also occupational safety and health (OSH) in the workplace. The Wastewater Treatment Plant (WWTP) area represents a critical zone that requires special attention regarding risk management and the potential hazards that may arise. The potential OSH hazards in the WWTP area include electric shock, poisoning, skin irritation, eye irritation, respiratory distress, and slipping. This study aims to explore the application of HAZOP (Hazard and Operability Study) as a tool for identifying, assessing, and managing risks in the WWTP area. The implementation of HAZOP is considered an effective strategy for reducing the potential OSH hazards in the WWTP area. HAZOP, which is one of the most widely recognized risk and safety analysis techniques, allows for the systematic identification of potential hazards as well as operational deviations that may occur in the wastewater treatment process. The findings of this study indicate that the level of OSH risk in the WWTP area is high at 55%, medium risk at 20%, and low risk at 25%. Keywords: HAZOP, OHS Hazard Potential, WWTP
Evaluasi Kualitas Layanan pada Jasa Ritel: Pendekatan Importance Performance Analysis (IPA) untuk Kepuasan Pelanggan Alfatiyah, Rini; Sukwadi, Ronald; Bastuti, Sofian
Jurnal Teknologi dan Manajemen Industri Terapan Vol. 4 No. 4 (2025): Jurnal Teknologi dan Manajemen Industri Terapan
Publisher : Yayasan Inovasi Kemajuan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55826/jtmit.v4i4.1228

Abstract

Penelitian ini bertujuan untuk mengevaluasi tingkat kesesuaian antara ekspektasi pelanggan dengan persepsi mereka terhadap kualitas layanan yang diberikan oleh minimarket, dengan menggunakan pendekatan Importance Performance Analysis (IPA). Fokus utama dari studi ini adalah untuk mengidentifikasi atribut-atribut layanan yang memerlukan peningkatan kualitas serta atribut yang kinerjanya sudah sesuai dengan harapan pelanggan dan patut dipertahankan. Sebanyak 100 responden dipilih secara purposive sampling dan diminta untuk memberikan penilaian terhadap 50 atribut layanan melalui instrumen kuesioner dengan skala Likert. Data yang diperoleh kemudian dianalisis dengan menghitung Tingkat Kesesuaian Indeks (Tki) dan memetakan setiap atribut ke dalam empat kuadran dalam kerangka IPA. Hasil penelitian menunjukkan bahwa 15 dari 50 atribut layanan tergolong dalam kuadran Concentrate Here, yang menandakan bahwa atribut-atribut tersebut memiliki tingkat kepentingan tinggi namun performanya masih rendah, sehingga menjadi prioritas utama untuk diperbaiki. Di sisi lain, sebanyak 14 atribut masuk ke dalam kuadran Keep Up the Good Work, yang mencerminkan bahwa minimarket telah memberikan layanan dengan kualitas baik dan sesuai harapan pelanggan, sehingga keberlanjutannya perlu dijaga. Sisa atribut tersebar pada kuadran Low Priority dan Possible Overkill, yang mengisyaratkan adanya peluang untuk efisiensi dalam alokasi sumber daya tanpa mengorbankan kepuasan pelanggan. Berdasarkan hasil tersebut, studi ini merekomendasikan agar manajemen minimarket memfokuskan upaya perbaikan pada atribut-atribut yang dianggap penting namun belum memenuhi ekspektasi pelanggan, sekaligus mempertahankan kinerja atribut yang telah berjalan optimal. Diharapkan, strategi tersebut dapat berkontribusi pada peningkatan kepuasan pelanggan secara menyeluruh serta mendukung efisiensi dan efektivitas operasional perusahaan dalam jangka panjang.
PEMANFAATAN SAMPAH UNTUK MENUMBUHKAN KESADARAN DAN KENYAMAN LINGKUNGAN DI PULAU UNTUNG JAWA, KEPULAUAN SERIBU Bastuti, Sofian; Muryanto, Heri; F, Wakhit Ahmad; Purwanto, Yusuf; Septiyanto, Andri
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 1 No 1 (2020): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v1i1.4009

Abstract

Garbage is one of the complex problems faced by developing countries and developed countries in the world, including Indonesia. Waste problem is no longer just a matter of cleanliness and the environment, but has become a social problem that has the potential to cause conflict. Untung Java Island has an area of 40.10 ha, geographically the island of Untung Jawa is located close to the mainland of Tanjung Pasir and Greater Jakarta. As a tourist attraction, Untung Jawa Island cannot be separated from the problem of garbage or waste. Some garbage is on the coast. The method used to solve the problem of waste utilization is counseling method, discussion method and simulation method. The basic thing offered to help solve the problem is through the activities of fostering and mentoring the local community of Untung Jawa Island, which is packaged with the name of the activity of Utilizing Trash Can in Various Angles to Grow Environmental Awareness and Cleanliness. Of the 50 family heads in kelurahan fortunately in Java, most of the responses were positive with results that did not care for 4 people or 8%, it was normal for 18 people or 36%, Caring for 15 people or 30%, Very concerned for 13 people or 26%.
Perancangan Produk Hand Sanitizer Untuk Mencegah Penyebaran Covid 19 Di Desa Kalitorong, Randudongkal, Pemalang, Jawa Tengah Alfatiyah, Rini; Bastuti, Sofian; Candra, Adi; Trihandayani, Estiningsih; Mualif, M.
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 1 No 3 (2020): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v1i3.6862

Abstract

Indonesia is still struggling against the Corona virus to date, the number of cases of the Corona virus continues to grow with several reports of recovery, but not a few who died. This PKM activity was carried out in Central Java province which included 10 provinces with the most cases of COVID-19. This PKM activity is precisely carried out in Kalitorong village, Randudongkal sub-district, Pemalang, Central Java, Indonesia. The problem that will be solved in this activity is how to break the distribution chain of COVID-19. The method that will be used in this community service is through online counseling, discussion and simulation activities, with materials to prevent the spread of COVID-19 and Hand Sanitizer Product Design. The result is to look at the results of the questionnaire respondents who are very understanding 11 people or 45.83%, understand 12 people or 50%, lack of understanding 1 person or 4.17%, meaning that respondents can make hand sanitizer products and can be developed as business products and as a prevention of the spread of Covid-19.
Co-Authors Adi Candra, Adi Alfatiyah, Rini F, Wakhit Ahmad Mualif, M. Muryanto, Heri Purwanto, Yusuf Ronald Sukwadi Septiyanto, Andri TH, Estiningsih Trihandayani, Estiningsih Zega, Pasti Niatan