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All Journal Journal Research of Health Administration and Public Health (JRHAPH)
A Nur Azizah
Program Studi Administrasi Kesehatan, Fakultas Ilmu Kesehatan, Universitas Puangrimaggalatung, Wajo
Public Health

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Hubungan Accessibility dengan Citra Rumah Sakit di Ruang Rawat Inap RSUD Lamaddukkelleng Sengkang Andi Mikhrunnisai; A Nur Azizah; Khaeriah B; Ruslang Ruslang; Nurdiana Nurdiana
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/v4dh4c44

Abstract

The image of a hospital reflects the public's perception of the quality of services provided by a healthcare institution. This perception is shaped by various factors, one of which is accessibility. Easy and adequate access such as a strategic location, available transportation, and convenience in obtaining services is believed to enhance patient satisfaction and contribute to a positive image of the hospital. This study aims to determine the relationship between accessibility and hospital image among inpatient service users at RSUD Lamaddukkelleng Sengkang. This research employed a quantitative design with a cross-sectional approach. A total of 100 respondents were selected from a population of 14,204 inpatients using proportional stratified random sampling. Inclusion criteria included patients who were hospitalized for more than 2×24 hours, were conscious, able to be interviewed, and for children, accompanied by a parent or legal guardian. Data were collected using a structured questionnaire and analyzed using the Chi-Square test with the assistance of SPSS version 16. The results showed that 73% of respondents rated hospital accessibility as adequate, and 72% perceived the hospital image as positive. The statistical analysis yielded a p-value of 0.000, indicating a significant relationship between accessibility and hospital image. Therefore, the better the patient's access to hospital services, the more positive the hospital's image in the public's perception.
Persepsi Pasien Umum terhadap Biaya Perawatan di RS Hikmah Citra Medika Sengkang A Nur Azizah; Idarwati Mustafa; Eka Wulansari; Iswi Ramadhani B
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/3pfd2w88

Abstract

Patient perception of healthcare costs in hospitals is a key factor influencing patient satisfaction. Hospitals that can provide clear cost information and quality medical services are more likely to gain patients' trust, which in turn contributes to higher patient satisfaction with the costs they incur. This study aims to explore the general patient perception of healthcare costs at RS Hikmah Citra Medika Sengkang. The study used a qualitative approach with a phenomenological design. Data were collected through in-depth interviews with 10 inpatients during March-April 2025. Participants were selected through purposive sampling, and data analysis was conducted using the Colaizzi method. The results show that cost transparency, the quality of healthcare services, and comfort during treatment are the main factors influencing patient perceptions of the costs they pay. Patients feel more comfortable when they receive transparent cost information before treatment, which allows them to financially prepare. Additionally, the quality of medical services provided by healthcare professionals and hospital facilities also plays a significant role in shaping positive perceptions of costs. The safety and comfort during treatment, related to the hospital's facilities and atmosphere, also affect patient satisfaction with the costs incurred. This study concludes that cost transparency and high-quality service are crucial for building patient trust and improving satisfaction with the incurred healthcare costs. Hospitals need to continue enhancing information transparency and service quality to maintain positive patient perceptions of healthcare costs.
Co-Authors Andi Mikhrunnisai Eka Wulansari Idarwati Mustafa Iswi Ramadhani B Khaeriah B Nurdiana Nurdiana Ruslang Ruslang