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All Journal MABIS: Manajemen dan Bisnis Jurnal Bisnis Terapan SULTANIST: Jurnal Manajemen dan Keuangan
Marhaeni, Novie Prasetyaning
Polytechnic, Secretarial Study Program, Surabaya University
Economics, Econometrics & Finance Social Sciences

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THE INFLUENCE OF JOB DESIGN ON THE QUALITY OF WORK LIFE AND JOB SATISFACTION OF EMPLOYEE Novie Prasetyaning Marhaeni; Noviaty Kresna Darmasetiawan
Journal of Management and Business Vol 14, No 2 (2015): SEPTEMBER 2015
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (371.756 KB) | DOI: 10.24123/jmb.v14i2.323

Abstract

The research conducted at a flour producer attempts to find out the Influence of Job Design on the Quality of Work Life and Job satisfaction. Primary data was taken through questionnaires method of ninety respondents of the company. The sampling technique is Non-Probability Sampling with purposive random sampling method. While the processing of data using Structural Equation Modelling (SEM) with Partial Least Square (PLS) software. The data processing and the analysis reveal that the result of the three hypotheses can be accepted. The design work gives a positive influence on the quality of work life, while the job design also shows a positive influence on the job satisfaction. The quality of working life also performs a positive effect on employee job satisfaction.
MENGUKUR KUALITAS PELAYANAN TENAGA PENJUALAN: STUDI PADA SEBUAH PERUSAHAAN DISTRIBUTOR SANDAL KARET DI SURABAYA Marhaeni, Novie Prasetyaning; Anindita, Nathania Etsa
Jurnal Bisnis Terapan Vol. 8 No. 1 (2024): Jurnal Bisnis Terapan
Publisher : Politeknik Ubaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jbt.v8i1.6392

Abstract

Over the past three years, the sales of sandals and rubber shoes have been significantly impacted by the global COVID-19 pandemic. This has coincided with the economic downturn, particularly in the industrial sector. One way to recover is through innovations in the sales of primary, secondary, and tertiary products. By providing high-quality services and prime performance from the human resources possessed, it is hoped that the company's performance can be improved. The purpose of this study is to understand the quality of service and sales performance. The method used in this study is a qualitative descriptive approach, where data collection was conducted through interviews, observations, and recordings. Through a literature review and the information obtained, it was found that the service provided by the salespeople being studied has an impact on their performance. The factors studied include product knowledge, clarity in presenting information, and the process of providing service quickly, accurately, and completely. Many studies on customer service quality have been conducted in service companies such as banks, hotels, and hospitals, but there have been few assessments of service quality in small industries with standardized service standards. The purpose of this study is to bridge this gap by evaluating the condition of service quality for customers to formulate effective and suitable strategies for improving the company. The limitations of this study are that it only focuses on one distributor company and additional approaches are needed to obtain more complex information.
ANALYZING THE RELATIONSHIP OF PERCEIVED ORGANIZATIONAL SUPPORT WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR: EVIDENCE IN THE INDONESIAN GOVERNMENT SECTOR Nirmala, Isma; Marhaeni, Novie Prasetyaning; Oktisari, Dwi; Waliah, Siti
SULTANIST: Jurnal Manajemen dan Keuangan Vol. 12 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/sultanist.v12i2.620

Abstract

In the Indonesian context, it is important to consider work culture and local values that might influence organizational citizenship behavior. The main aim of the research is to analyze perceived organizational support, organizational commitment, and organizational justice on organizational citizenship behavior. The sample in this research consisted of 150 employees working in the government sector in Indonesia who were determined using a purposive sampling technique approach. Data collection uses a questionnaire instrument which is then distributed online. Data analysis uses the SPSS application by displaying the results of data processing through validity and reliability tests, multiple regression analysis, coefficient of determination and hypothesis testing. Based on the results of data analysis, it is stated that perceived organizational support, organizational commitment, and organizational justice have a positive and significant effect on organizational citizenship behavior. The findings from this study will provide an important contribution in understanding the dynamics of the relationship between organizational support, commitment, and justice on employee proactive behavior, as well as offering recommendations for the development of policies and managerial practices that can increase OCB in the government sectors. Data analysis will be carried out using statistical techniques such as multiple regression to evaluate the influence of these variables simultaneously.
THE IMPACT OF WORK-LIFE BALANCE, ORGANIZATIONAL COMMITMENT, AND REWARDS ON TURNOVER INTENTION: A STUDY OF ONLINE TRANSPORTATION DRIVING PARTNERS IN INDONESIA Marhaeni, Novie Prasetyaning; Waliah, Siti; Isha, Ahmad Shahrul Nizam Bin; Nirmala, Isma
SULTANIST: Jurnal Manajemen dan Keuangan Vol. 13 No. 1 (2025)
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/sultanist.v13i1.721

Abstract

The phenomenon of high rates of driver-partner migration from one platform to another is an important concern for application-based transportation service providers. This study aims to analyze the impact of work-life balance, organizational commitment, and rewards on turnover intention in online transportation driver-partners in Indonesia. Quantitative methods were used in this study by collecting data through questionnaires to 150 driver-partners from various major cities in Indonesia. Data were analyzed using multiple linear regression techniques to determine the effect of each independent variable on turnover intention. The results of the study indicate that work-life balance, organizational commitment, and rewards have a significant positive and significant effect on turnover intention, meaning that the better the balance of work, organizational commitment and personal life and the incentives received by drivers, the lower their desire to leave the platform. These findings provide practical implications for online transportation service providers to design driver-partner retention strategies with a focus on improving work welfare and providing appropriate rewards, in order to create a more stable and sustainable working relationship
Co-Authors Anindita, Nathania Etsa Isha, Ahmad Shahrul Nizam Bin Isma Nirmala Noviaty Kresna Darmasetiawan Oktisari, Dwi Waliah, Siti