Noureldin Samy Elkhashab
College of Business, Cambridge University

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Can Indonesia’s Laws Keep Up? Protecting Consumer Rights in Digital Transactions Bambang Sugeng Ariadi Subagyono; Mochamad Kevin Romadhona; Zahry Vandawati Chumaida; Bambang Suheryadi; Noureldin Samy Elkhashab
Journal of Law and Legal Reform Vol. 5 No. 3 (2024): Various Issues on Law Reform in Indonesia and Beyond
Publisher : Faculty of Law, Universitas Negeri Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jllr.v5i3.4202

Abstract

This research examines dispute settlement mechanisms within the framework of Indonesia's consumer protection laws and the Electronic Information and Transaction Law (ITE Law). Utilizing a normative legal methodology, the study analyzes relevant legal principles and doctrines, particularly focusing on Law No. 8 of 1999 on Consumer Protection and the Civil Code. The key findings of the study are twofold. First, it identifies that corporate entities bear responsibility for consumer losses under both the Consumer Protection Law and the ITE Law, which provides a legal structure for resolving disputes related to electronic transactions. However, the research also reveals a critical distinction: disputes arising from online purchases generally fall under the ITE Law, rather than the Consumer Protection Law. Second, the study highlights the challenge of interpreting the term "consumer" within the Consumer Protection Law, which explicitly refers to the final beneficiary of a product or service. This definition creates ambiguity in cases involving intermediaries or non-end consumers in online transactions. The study's contribution lies in its identification of a legal gap in the current regulatory framework. It suggests that the Consumer Protection Law may require revision to better address the complexities of modern e-commerce, particularly in distinguishing between end consumers and non-end consumers. By doing so, the research provides a foundation for future legal reforms aimed at improving the protection of consumers in the digital marketplace.
Preventing Employee Turnover in Hospital Management: Preliminary Study Mochamad Kevin Romadhona; Rachmat Dimas Oktafenanda; Soekkyu Kim; Noureldin Samy Elkhashab
Clinical Practices and Hospital Management Vol. 1 No. 1 (2025): Clinical Practices and Hospital Management
Publisher : Rumah Sakit Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/cphm.v1i1.75643

Abstract

Turnover intention can be triggered by organizational and job factors. there are several studies related to work factors, namely, job involvement and organizational citizenship behavior while to organizational factors namely employee engagement, job involvement or employee work involvement is a form of responsibility or full commitment of employees in involving themselves through roles and concern with their work both in terms of physic, knowledge, and emotional. The research used a quantitative research approach, and the analytical method used validity and reliability tests as a measure of accuracy instruments in the measurement and testing of data collection tools and as a test tool to determine consistency instrument measurement.