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All Journal Indonesian Journal of Innovation Multidisipliner Research
Windy Anisa Putri
Universitas Indonesia Membangun
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

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The Effect Of Perceived Organizational Support And Proactive Coping On The Performance Of Generation Z Employees At Farel Patisserie Cafe Windy Anisa Putri; Pras Rendy; Benny Bernadus
Indonesian Journal of Innovation Multidisipliner Research Vol. 4 No. 3 (2026): Juli - September
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v4i3.1786

Abstract

Produktivitas merupakan fondasi utama bagi keberlanjutan bisnis jangka panjang, terutama pada industri Food and Beverage (F&B) yang kini didominasi oleh Generasi Z. Fenomena fluktuasi kinerja di Farel Patisserie Cafe, yang ditandai dengan peningkatan product reject sebesar 15% dan pemborosan bahan baku (food waste) mencapai 12%, mengindikasikan belum optimalnya kinerja tugas karyawan. Penelitian ini mengevaluasi pengaruh Perceived Organizational Support (POS) dan Proactive Coping baik secara mandiri maupun kolektif terhadap kinerja individu karyawan Generasi Z di Farel Patisserie Cafe. Pendekatan kuantitatif digunakan melalui metode sensus yang melibatkan 42 orang staf, dengan teknik analisis regresi linear berganda menggunakan perangkat lunak SPSS. Hasil penelitian menunjukkan bahwa secara parsial, Perceived Organizational Support tidak berpengaruh signifikan terhadap kinerja (; ), sedangkan Proactive Coping terbukti berdampak positif dan signifikan (; ). Secara simultan, kedua variabel tersebut berpengaruh signifikan terhadap peningkatan kinerja karyawan (; ). Berdasarkan nilai koefisien determinasi sebesar 20,2%, model penelitian ini menjelaskan sebagian dari variasi kinerja karyawan, sedangkan 79,8% sisanya dipengaruhi oleh faktor-faktor di luar cakupan riset ini. Kesimpulan utama penelitian ini menegaskan bahwa inisiatif individu melalui proactive coping memegang peranan krusial bagi kinerja karyawan di lingkungan F&B yang dinamis, sementara dukungan organisasi yang saat ini diterapkan perlu dievaluasi efektivitasnya agar dapat terintegrasi dengan kebutuhan spesifik Generasi Z dalam mencapai target efisiensi Perusahaan.
The Effect of Job Description Clarity on Employee Performance at Cafe X in Bandung Azka Qisthiya Putri; Windy Anisa Putri; Gurawan Dayona Ismail; Recky Recky
Indonesian Journal of Innovation Multidisipliner Research Vol. 4 No. 3 (2026): Juli - September
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v4i3.1896

Abstract

The clarity of job descriptions is a crucial factor in the operational efficiency of the Food and Beverage (F&B) industry to minimize role uncertainty and improve staff work effectiveness. This study aims to analyze the effect of job description clarity on employee performance at Café X in Bandung. The research method used is a quantitative approach with an associative design. The study population comprised all 37 employees of Café X, with saturated sampling used as the sampling technique. Data collection was conducted by distributing a structured questionnaire using a Likert scale (1–5) that measured indicators of clarity of tasks, authority, responsibilities, and performance standards (job description), as well as task performance and contextual performance. The data analysis techniques used were simple linear regression, correlation tests, and the coefficient of determination test (R² ) using SPSS. The regression analysis yielded the equation Y = 16.976 + 0.421X. The results of the hypothesis test (t-test) showed a calculated t-value of 3.294 with a significance level of 0.002 (p < 0.05), proving that the clarity of the job description has a positive and significant effect on employee performance. The coefficient of determination (R² ) test yielded a value of 0.237, indicating that the clarity of job descriptions accounts for 23.7% of the variation in employee performance, while the remaining 76.3% is influenced by other variables outside the research model. The implications of this study underscore the importance of management periodically updating and disseminating job descriptions to maintain the quality of the café’s operational services.
Co-Authors Azka Qisthiya Putri Benny Bernadus Gurawan Dayona Ismail Pras Rendy