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Muhlasin
Universitas Islam Negeri Sultan Syarif Kasim Riau
Religion Humanities Economics, Econometrics & Finance Education Other

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ETHICS OF KBIH SERVICE BASED ON ISLAMIC VALUES ININCREASING THE SATISFACTION OF THE HAJJ PILGRIMAGE muhammad revan; arman solo harahap; Abdul Aziz Siregar; Muhlasin
Jurnal Manajemen Dakwah Vol. 14 No. 1 (2026): JMD
Publisher : Program Studi Manajemen Dakwah - Fakultas Dakwah dan Ilmu Komunikasi - UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/ts15fa03

Abstract

This study aims to examine the relationship between service ethics and pilgrim satisfaction through a conceptual synthesis that integrates service quality theory (SERVQUAL) with Islamic ethical principles. The approach used is qualitative with a literature review method of relevant national and international journals and academic books. The analysis was conducted using content analysis and thematic analysis based on the dimensions of reliability, responsiveness, assurance, empathy, and physical evidence, as well as the values of trustworthiness, ihsan, and social responsibility. The results of the study show that the satisfaction of Hajj pilgrims is multidimensional, covering functional, emotional, and spiritual aspects. Service quality integrated with Islamic ethical values has been proven to strengthen trust, increase positive perceptions, and shape a more meaningful worship experience. Service ethics is not only a complement but also the core of the religious service management system. This study produced a conceptual framework that emphasizes that the harmonization of technical competence and moral integrity of guides is a key factor in increasing pilgrim satisfaction. Theoretically, this study enriches the study of Islamic value-based service management, and practically provides strategic direction for a more holistic and congregation satisfaction-oriented management of KBIH services.
Negotiating Tradition and Modernity in the Management of Student Care at Islamic Boarding Schools Muhlasin; Silawati; Muhammad Syaifuddin; Engkizar; Nurjanis; Rifdah Sabrina; Azhar Jaafar
EDUKASI: Jurnal Penelitian Pendidikan Agama dan Keagamaan Vol. 24 No. 2 (2026): EDUKASI: Jurnal Penelitian Pendidikan Agama dan Keagamaan
Publisher : Badan Litbang dan Diklat Kementerian Agama RI

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Abstract

This study aims to analyze the management model of Islamic boarding school care in Pekanbaru City. This study employs a qualitative case study methodology. Data collection techniques used interviews and documentation. The results of this study indicate that the management model of Islamic Boarding School care in Pekanbaru consists of modern, semi-traditional, and semi-modern models. These findings have implications for strengthening the concept of care based on Islamic values, the direction of the development of students, effective methods of care, strengthening Islamic boarding school values, the strategic role of musyrif/musyrifah, an integrated development model, a monitoring and evaluation system, flexibility of the care model, strengthening the identity of the Islamic boarding school, and the contribution of Islamic boarding schools in forming a generation of students who are religious, independent, moral, and globally competitive.
Co-Authors Abdul Aziz Siregar arman solo harahap Azhar Jaafar Engkizar, Engkizar Muhammad Revan Muhammad Syaifuddin Nurjanis Rifdah Sabrina Silawati