Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis
Royah Royah
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisa Manajemen Operasional dalam Meningkatkan Produktivitas dan Keunggulan pada Agen Perjalanan Umroh PT. Cemerlang Hajar Aswad (Chatour) Gresik Royah Royah; Nuryadi Nuryadi; Nur Farida; Komarun Zaman; Denny Astanto
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2687

Abstract

This study aims to analyze the implementation of operational management in improving productivity and competitive advantage at PT. Cemerlang Hajar Aswad (Chatour) Gresik, an Umrah travel agency. Operational management plays a crucial role in managing organizational resources, optimizing business processes, and improving service quality for pilgrims. This research employed a qualitative approach with a descriptive method. Data were collected through observation, interviews, and documentation of the company's operational activities. The findings indicate that a well-structured operational management system involving planning, organizing, implementation, and supervision enhances service efficiency, accelerates administrative processes, and strengthens coordination among departments. Furthermore, the utilization of information technology, continuous human resource development, and the implementation of consistent service standards have contributed significantly to increasing employee productivity and customer satisfaction. The company's competitive advantage is also supported by its ability to provide responsive, transparent, and customer-oriented services, enabling it to compete effectively in the increasingly competitive Umrah travel industry. Therefore, effective operational management serves as a strategic factor in improving productivity while creating sustainable competitive advantages for PT. Cemerlang Hajar Aswad (Chatour) Gresik.
Co-Authors Denny Astanto Komarun Zaman Nur Farida Nuryadi Nuryadi