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THE INFLUENCE OF PRICE AND QUALITY OF DELIVERY SERVICES ON CONSUMER SATISFACTION LION PARCEL AGENT PT SWABINA GATRA TRAVEL syamsul Arifin; Abdul Hamid; Nur Aini Anisa; Kurniawati -; Komarun Zaman; Etty Widawati; Mahmud Ismail
WORLDVIEW ( Development economic and sharia studies journal ) Vol 1 No 2 (2022): WORLDVIEW ( Jurnal Ekonomi Bisnis dan Sosial Sains )
Publisher : Fakultas Ekonomi dan Bisnis Universitas Wijaya Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38156/worldview.v1i2.316

This study was aimed to identify the effect of price and service quality of customer satisfaction Lion Parcel Agen PT Swabina Gatra Travel. This type of research is descriptive research with a quantitative approach. In which the sample of study consisted of 110 respondents. The data collection technique used a questionnaire distributed via google form. The results of this study indicate that the quality of service and product has a positive influence on customer satisfaction. This is reinforced by the value of the T-test of service and product quality variables whose significance value is below 0.05. The f test value also shows a sig value below 0.05, the coefficient of determination gets a value of 0.517, which means that the service quality and product quality variables affect the consumer satisfaction variable by 51.7 percent.

Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan di Waringin Group Surabaya Rosalia Sukma Indayani; Nuryadi Nuryadi; Komarun Zaman
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol 2 No 3 (2023): September : Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v3i3.2146

This research aims to determine the influence of organizational culture on employee performance at Waringin Group Surabaya. This research used a sample of 65 who were permanent employees and employees who had worked for at least one year at Waringin Group Surabaya. Data was collected through literature studies, questionnaires, interviews and observations. Data analysis techniques in this research include instrument testing, classical assumption testing, simple linear regression analysis, and hypothesis testing. The research results show that organizational culture has a significant effect on employee performance at Waringin Group Surabaya.

Pengaruh Harga Sewa dan Kualitas Layanan Terhadap Kepuasan Pelanggan Pada Apartemen PT Gunawangsa Merr Jeni Ayu Tria Praneta; Nuryadi Nuryadi; Komarun Zaman
CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis Vol. 3 No. 4 (2023): CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/cemerlang.v3i4.1823

The purpose of this study was to determine the effect of rental prices and service quality on customer satisfaction at Pt Gunawangsa Mapan Sentosa Merr. This study uses primary and secondary data. Data collection techniques using observation and questionnaires. The analysis technique used is quantitative. The results of this study are, Based on the results of partial hypothesis testing there is a significant effect of rental prices on customer satisfaction, and there is also a significant effect of service quality on customer satisfaction. As for simultaneously there is a significant influence of rental prices and service quality on customer satisfaction

PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN PADA ANAK NEGERI TOUR TRAVEL CIAMIS Siti Romlah; Komarun Zaman
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 3 No. 3 (2023): November : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v3i3.2051

In this area service is very important with many people who use it to travel far or near or just send package, in this regard, many accommodation or tour & travel service providers, ranging from small businesses to large industries. Management can increase the competitiveness of a business by maximizing service delivery. The purpose of this study was to determine and analyze : 1) the effect of service quality on costumer loyalty 2) the effect of service quality on costumer satisfaction 30 the effect of costumer satisfaction on costumer loyalty 4) the effect of service quality on costumer loyalty through costumer satisfaction. This type of research is quantitative research using questionnaires as a data collection technique. This research was conducted on the ciamis tour & travel children. The population in this study were all costumer who had used tour & travel service with a sample of 100 respondents using a purposive sampling technique. Data analysis used path analysis with the help of SPSS 22 software. The results showed 1) there was a significant effect of service quality on costumerloyalty, 2) the was a significant effect of service quality on costumer satisfaction, 3) there was a significant effect of costumer satisfaction on loyalty costumer, 4) there is a significant influence of costumer satisfaction a mediating variable of service quality on costumer loyalty

Pengaruh Komitmen Organisasi Terhadap Kinerja Karyawan di PT. Senyum Sehat Sejahtera Destrina Permata Sari; Waloyo Waloyo; Komarun Zaman
Populer: Jurnal Penelitian Mahasiswa Vol. 2 No. 3 (2023): September : Jurnal Penelitian Mahasiswa
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/populer.v2i3.1252

This study to determine the effect of organizational commitment on employee performance at PT. Senyum Sehat Sejahtera. This study uses quantitative research with an descriptive approach. In this study saturated sampling was used as a sampling technique, as many as 20 employees at the company as samples in this study. Data collection techniques were in the form of observation and questionnaires. The results of this study indicate that Organizational Commitment (X1) has a partially positive and significant effect on Employee Performance.

Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan di Waringin Group Surabaya Rosalia Sukma Indayani; Nuryadi Nuryadi; Komarun Zaman
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 2 No. 3 (2023): September : Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v3i3.2146

This research aims to determine the influence of organizational culture on employee performance at Waringin Group Surabaya. This research used a sample of 65 who were permanent employees and employees who had worked for at least one year at Waringin Group Surabaya. Data was collected through literature studies, questionnaires, interviews and observations. Data analysis techniques in this research include instrument testing, classical assumption testing, simple linear regression analysis, and hypothesis testing. The research results show that organizational culture has a significant effect on employee performance at Waringin Group Surabaya.

Analisis Penerapan Aplikasi E-Commerce Untuk Meningkatkan Penjualan di PT Kreasi Nostra Mandiri (Sayurbox) Ulfa Dian Susanti; Komarun Zaman
Jurnal Bintang Manajemen Vol. 2 No. 1 (2024): Maret : Jurnal Bintang Manajemen (JUBIMA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v2i1.2696

This study aims to describe the analysis of sales revenue at PT. Nostra Mandiri creations from 2019-2022. the data used in this study are primary data and secondary data using existing data at PT. Kreasi Nostra Mandiri from 2019-2022 Data collection techniques through observation, interviews and documentation as well as triangulating data from the findings. The analytical method used is qualitative research combined with descriptive analysis. A qualitative approach is an analysis that is used without calculating numbers, but based on judgments or opinions as well as basics that can support subjective decision making. While the use of descriptive analysis aims to explore the description of the object studied empirically. So, it can be informed of the real phenomena of the object under study. The analysis technique used in this study is to present an explanation of sales revenue by implementing an e-commerce sales system. The results of the research show that the income of PT. Kreasi Nostra Mandiri can be seen from the first time it was established in 2019 where the applications that existed at that time had many limitations with minimal usage. Tools and lots of trial and error. Not as many items are being sold as are currently provided in the application, which can be seen from the slogan in 2019 of Rp. 115,383,211, in 2020 revenue of Rp. 592,135,110, in 2021 revenue of Rp. 7,686,905,515 and in 2022 revenue will increase drastically by Rp. 57,688,312,526. The company's revenue has increased after upgrading its e-commerce application in sales by adding sub-category features, banners on the front view, and additional promos from ELDP, today's special slots and promos on IGS as well as pop up notifications via gadgets, payment methods which can be cashless (e-wallet and bank transfer).

QUANTITATIVE STUDY: THE INFLUENCE OF HUMAN RESOURCE COMPETENCE ON EMPLOYEE PERFORMANCE Nur Jannah, Aysya Rokhmah; Syamsul Arifin; Komarun Zaman
International Journal of Global Accounting, Management, Education, and Entrepreneurship Vol. 5 No. 2 (2025): International Journal of Global Accounting, Management, Education, and Entrepre
Publisher : Sekolah tinggi ilmu ekonomi pemuda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48024/ijgame2.v5i2.194

This study aims to analyze the effect of human resource competence on employee performance at Muhammadiyah 10 High School GKB Gresik (Smamio). This study uses a quantitative approach with a regression analysis method to test the relationship between the two variables. The sample of this study consisted of 65 employees. The results of the study indicate that human resource competence has a positive and significant effect on employee performance, with a positive regression coefficient of 1.198 indicating that increasing human resource competence is accompanied by increasing employee performance. The correlation coefficient (R) value of 0.606 indicates a strong relationship between human resource competence and employee performance. The determination coefficient (R²) value of 0.367 reveals that 36.7% of employee performance variations can be explained by human resource competence. This finding supports the hypothesis that the importance of increasing human resource competence in improving employee performance in the educational environment. This study is expected to contribute to the management of human resources in the education sector, especially in improving the performance of educators and education personnel.

Analisis Strategi Customer Relationship Management (CRM) untuk Meningkatkan Kepuasan Pelayanan di Rumah Sakit Darmo Surabaya Neny Haryuningtias; Komarun Zaman
JUMBIWIRA : Jurnal Manajemen Bisnis Kewirausahaan Vol. 4 No. 3 (2025): Desember : Jurnal Manajemen Bisnis Kewirausahaan
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jumbiwira.v4i3.3230

This study aims to analyze the implementation of Customer Relationship Management (CRM) strategies in improving patient service satisfaction at Darmo Hospital Surabaya. The competition among premium private hospitals in major cities has become increasingly intense, particularly in serving middle-to-upper-class patients with high expectations of healthcare services. This research applied a qualitative field study approach, including direct observation, interviews with patients and medical staff, and document analysis. The findings reveal that patient satisfaction improved significantly through the implementation of a comprehensive CRM strategy. The strategy emphasizes Service Excellence, which consists of six main pillars: competence, attitude, appearance, attention, action, and accountability of healthcare staff. In addition, Darmo Hospital actively strengthens long-term relationships with the community through social service programs, health seminars, and the use of digital media such as Instagram and its official website to expand interactions with patients. Patient complaints are handled promptly and efficiently through standardized procedures (SOP Handling Complaint), contributing to higher trust and loyalty among patients. Another crucial factor is healthy communication between medical staff and patients, characterized by empathy, openness, support, and personalized care. This study concludes that structured, innovative, and responsive CRM practices can enhance patient satisfaction while simultaneously strengthening the hospital’s competitive position. These findings are expected to serve as a strategic model for other hospitals aiming to improve service quality and patient loyalty in the era of global healthcare competition.

Penerapan Metode Belanja Barang dan Jasa Pemerintah Melalui Sistem E-Purchasing (E-katalog) di RSUD Dr. Soetomo Paryono; Komarun Zaman; Aisyah Darti Megasari
Balance : Jurnal Akuntansi dan Manajemen Vol. 4 No. 2 (2025): Agustus 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jam.v4i2.1068

enelitian ini bertujuan untuk mendeskripsikan implementasi metode pengadaan barang dan jasa pemerintah melalui sistem e-purchasing (e-katalog) di Rumah Sakit Umum Daerah Dr. Soetomo, dapat mengetahui metode sistem e-purchasing (e-katalog) untuk memenuhi perencanaan pengadaan barang dan jasa. Metode pada analisis data menggunakan kualitatif deskriptif, data yang dikaji berupa ringkasan metode dan jenis pengadaan. Teknik pengumpulan data yang digunakan meliputi wawancara, observasi, dan dokumentasi. Hasil penelitian ini menunjukkan bahwa rekapitulasi tahun 2024 yaitu 1168 barang, 2 jasa kontruksi, 3 jasa konsultasi, 31 jasa lainnya menggunakan e-katalog. Barang lebih banyak yang ditayangkan di e-katalog daripada jasa, karena jasa bisa langsung menghubungi penyedianya dan harus bertemu untuk mengerjakan proyek. Sistem e-katalog sederhana, efektif, efisien, dan tepat sasaran. E-katalog memiliki kendala seperti aplikasi sering eror, kebutuhan produk yang tidak terpenuhi, dan ketidakmampuan menyediakan layanan dalam jangka waktu yang ditentukan tanpa kontrak. Kriteria pemilihan penyedia barang dan jasa meliputi perizinan, ulasan yang baik, dan harga produk yang memenuhi persyaratan. Keterlambatan pengiriman atau melebihi batas waktu akan dikenakan sanksi. Manfaat e-katalog yang bekerja dipemerintahan dapat memudahkan pemenuhan barang dan jasa, menyederhanakan proses pemantauan dan pemeliharaan terkait proses komunikasi antar semua pihak yang terlibat. Keunggulannya antara lain memastikan kepastian spesifikasi teknis barang atau jasa yang dipesan dan memastikan harga yang sesuai. Peneliti mendapatkan informasi dan pengalaman dari penelitian ini tentang sistem e-katalog. This study aims to describe the implementation of the government procurement method of goods and services through the e-purchasing system (e-catalog) at Dr. Soetomo Regional General Hospital, find out the method of the e-purchasing system (e-catalog) to fulfill procurement planning of goods and services. The method in data analysis uses descriptive qualitative, data studied is a summary of methods and types of procurement. Data collection techniques used include interviews, observations, and documentation. The results of this study indicate that 2024 recapitulation 1,168 goods, 2 construction services, 3 consulting services, and 31 other services used e-catalogs. More goods are displayed in e-catalogs than services, as services can contact their providers directly and require meetings to complete projects. E-catalog system is simple, effective, efficient, and on target. E-catalog has obstacles such as frequent application errors, unmet product needs, and the inability to provide services within the specified time period without a contract. The criteria for selecting goods and services providers include permits, good reviews, and product prices that meet the requirements. Late delivery or exceeding the deadline will be subject to sanctions. Benefits of e-catalogs that work in government can facilitate fulfillment of goods and services, simplify monitoring and maintenance process related communication process between all parties involved. Its advantages include ensuring certainty technical specifications of goods or services ordered and ensuring appropriate prices. Researchers gain information and experience from this research about e-catalog system.

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