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Ahmad Pajri Pahlevi
Universitas Sriwijaya Palembang
Social Sciences

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Implementasi Aplikasi Mobile JKN Dalam Perspektif Good Governance Ahmad Pajri Pahlevi; Raniasa Putra; Katriza Imania; Atrika Iriani
Jurnal Administrasi Politik dan Sosial Vol 6 No 3 (2025): JAPS Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/japs.v6i3.314

Abstract

The digitalization of healthcare services through the Mobile JKN application is an innovation by BPJS Kesehatan aimed at improving the effectiveness of public service delivery. This study aims to analyze the implementation of Mobile JKN from the perspective of Good Governance using Edwards III’s theoretical framework. The research method is a literature review of journals, reports, and policy documents from the past five years (2019–2025). The findings indicate that the implementation of Mobile JKN still faces challenges such as uneven communication, limited infrastructure and digital literacy, resistance from some implementers, and an unintegrated bureaucracy. A case study in Lubuklinggau City shows low utilization of the Mobile JKN application despite JKN-KIS participation reaching 82%, influenced by limited outreach, unstable internet access, and suboptimal bureaucratic support. Thus, Mobile JKN has the potential to support the principles of Good Governance but requires strengthened communication, improved resources, and a more adaptive bureaucracy.
Co-Authors Atrika Iriani Katriza Imania Raniasa Putra